Walgreens

I had to pick up the prescriptions for my aunt and uncle, who are out of town. Walgreens’ pharmacy sent out email notifications that there was an issue with my uncle’s medication. I called and spoke with the pharmacist, Lisa, who immediately took care of the issue. My uncle received the updates and told me that everything was okay for the pick up today. The tall, young lady at the counter was very friendly and helpful. It feel good when she called me, «Miss» two times instead of the dreaded «Ma’am.» Overall, the pharmacy workers seemed nice and are helpful to each other. This was my second time coming here and I almost missed the storefront because the Walgreens’ sign was green instead of the normal red color. Parking can be difficult at times.

It’s a sad day when the local pharmacy’s generic brand of cold and flu relief is more expensive than Safeway’s generic brand and more expensive than Vick’s that was on sale at Safeway. Shop around folks, this store is expensive.

Demoralized pharmacy staff who couldn’t be more clear that they don’t really want to see you. One of the pharmacists I saw was in street clothes and was chatting with his coworker, pretending the customer in front of him was just a piece of Rx and therefore needs no acknowledgment. Menlo is usually a pretty friendly town, but the service here is just atrociously bad.

The customer service at this pharmacy is routinely terrible. I turned in a new prescription to be filled. I was told it would be 15 minutes and I said I would wait for it. 35 minutes later I went back to the drop off counter to check and was told that it was ready. Nobody paged me, nobody announced that it was ready, I’ve been sitting here the whole time and nobody said anything. The pharmacy tech when he said it was ready said «well, we usually call out the first name» and told me to stand in the long line to pick up the meds.
I use this pharmacy because it is close to home but their service is very, very bad.

Long wait time. Only pharmacy I’ve ever been to that doesn’t understand how to put in insurance card information correctly. Used it before at other Walgreens but it «did not come up in the system». Treated me like I was trying to hand them a fake insurance card even though it was premium insurance! Had to wait another 20 minutes in addition to the 15 minute wait in line. Then found out they had switched my medication for genetic without asking…

My wife and I have had it with the pharmacy here. No more. Highly incompetent staff, especially their weekend pharmacist, Cathy Lo. Going to CVS at Town and Country, from now on.

So the selection may be smaller and the store isn’t modernized but the pharmacy opens until 9pm, the lines generally are short and go by fast, and employees here are deeeecently friendly. That’s basically everything I need in a Walgreens — 4 STARS for a convenient pharmacy!
Note: there is parking in back.

I stopped in here because I remembered that I needed to get a passport photo taken, and I don’t really trust myself to attempt to do this on my own with the passport fees on the line if I screw it up.
Honestly, I kind of wish I’d remembered to get this photo at a different time. There was no mirror anywhere in the vicinity to check your appearance, and they basically start setting you up to take the photo right there and then, so if you wanted to fix your hair or whatever in the bathroom, you better have done it beforehand :/​The guy taking the photo also didn’t bother telling me I had a bunch of flyaways on the side of my head and was reluctant to re-​take the photo (it’s a digital camera, and he at least re-​took it once, but that was it) and just said he was going to photo-​shop them out. He did, but I think I would have appreciated some ability to see myself – it’s a pretty crummy photo and in retrospect, I should have just refused the whole process right then and there. It doesn’t exactly cost a lot to have a mirror on the back of the door or something.
Then printing the photo took forever, because between taking the photo and going to print it, they started printing a run of 100 photos for someone who I guess must have been printing them for a graduation announcement or thank you, so I ended up waiting another half an hour for the photo to print. The final product is not worth either the wait or the price, and I’m considering getting the photos retaken elsewhere or doing them myself, because really, it did not feel professional at all, and it certainly doesn’t look it. Perhaps I was a fool for not just taking the photo myself to begin with.

At least you can trust fedex when they send you to walgreens. Their photo kiosk works (and even though it doesn’t work with usb they have a «download from mobile device» option where I always email photos to be sure I have them). There is a wait but 30 minutes is better than ever having to go into fedex kinkos again!

The customer service is pretty bad. The employees are pretty rude and they seem to slack off. This walgreens is small and don’t have much stuff as compared to some walgreens I’ve been to. But it’s a walgreens and I like walgreens so 2 stars for that

You know what they say?! Mo’ money, mo’ problems!
With this Walgreens being the Mekka of pharmaceuticals for richest of the rich, in the United States’ second wealthiest city in the country, Atherton, and then all the bored housewives of Menlo Park, I bet it gets more action than an accountant on tax day!
I help contribute to this Walgreens’ well-​being on a regular basis and they do the same for me. The staff is always courtueous and sweet. I’ve been here for all sorts of things, print a picture, pick up meds, replace our cough syrup, buy a lightbulb, the list goes on ad infinitum…
Parking in the back always works. If it’s mid-​day, sometimes you can get lucky in the front. One perk of this location is they carry one of my favorite treats– the hybrid Butterfinger/Reese’s Cups! Yeah– they go against everything that I stand for when it comes to organic and fair-​trade etc. but they are soooo irresistable! Whoever came up with this combination is pure genius. Either that or a big pothead with the best imagination ever! Either way, I love them and I love this Walgreens!

Terrible service. I went to buy something in the window. I could not find it and an employee would do nothing more than point. The item was not available now.
I then went to the pharmacy. I waited while an employee was helping someone else. She decided to call the person behind me in line after I waited for a while.

ironically, the closest walgreens to where i live in rwc is in downtown menlo park, but i end up coming here anyway b/​c it’s just a short drive away. it also gives me a chance to visit some of my other favourite businesses while visiting downtown mp.
this walgreens is pretty big, and has a front and back entrance, the latter of which leads directly to a parking lot. note that this parking lot can and will fill up during peak hours. for some reason, the spaces that line the back entrance of the store are almost always occupied.
most of the time, i am here to pick up a greeting card or refill my clipper card for my monthly commuting needs. i’ve been fortunate to always have a friendly employee assist me with my transactions and have never had a problem here.
great central location in downtown menlo park, on the 2^nd block of santa cruz avenue.

I feel I owe these guys a 5 star review… They put up might my friends and I screwing around in it all the time

This Walgreen’s is not laid out in a very intuitive manner. Some of the things I was looking for were in an aisle off in their own island which I figure would be grouped in a larger subset of items. I generally am good about finding my own stuff but after running around for a while I had to ask someone. That means things are fairly unorganized.

Just a note, they’ve physically changed the layout of the pharmacy space and massively upgraded the customer experience.
Dare I say it, it’s actually well run, organized and fast.

I attempted to buy some clearance holiday candy for the cub scouts today but encountered, the slowest and least helpful retail people that Walgreens could provide. They had to count every individual piece even though it said 36 per box. They couldn’t get the price right on a sale item and had to call the manager who came and disappeared and had to be called again each time. THen after 20 minutes waiting for these people to count nickels, their register froze so I left without the goods.
This place is a disaster with employees not smart enough to serve customers.

No matter what neighbourhood I happen to be, every Walgreens seems to look the same. The aisles are dense and the merchandise, workers, and clientele all pretty much look the same that is ever was.
I’ve already forgotten what I needed yesterday, but I did get sign up for a Rewards Card, which significantly cut the bill. I got what I needed, the clerk was as friendly as one might expect, the lines were manageable, and I was back on the street soon enough. It is what it is and I’m sure it will be the next time.

This is a small Walgreens, but they pack in a surprising quantity of stuff and are going to start selling beer and wine (according to the notices we keep getting). I go here when I need Tide or something. If I want cosmetics or soap or just to browse, I go to Pharmaca.
Customer Service: I go a lot, so I think I have seen the employees’ good and bad days. They aren’t necessarily the friendliest people, but it seems like they have a lot of customers who can’t figure out how to use the credit card slider or who try to pay in nickels. Seriously — when there is a long wait, it is always the fault of a customer who is talking on the phone or chasing their children around the store.
They do try to open an additional register in cosmetics when there is a bit of a wait.
The pharmacy: they are decent. I am used to going to University pharmacies, so the first time I went in to have a prescription filled, I seriously didn’t know what to do. I went to the wrong line, etc etc. They were patient with me.

It’s a Walgreens, so hard to find much to comment… but I’ll try:
They were playing Bön Jovi when I walked in.
That was good.
The guy behind the counter didn’t speak English.
That made things tougher.