Flegels Interior Design & Distinctive Furnishings

Menlo Park, United States

3.5

15 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 650-326-9661
Website:
www.flegels.com
Address:
870 Santa Cruz Ave, Menlo Park, CA, 94025
Categories:
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Bussiness info

Accepts Credit Cards
Yes
Parking
Street
Wheelchair Accessible
Yes

Today

Today –
Local time (Menlo Park) 23:21 Sunday, 1 June 2025

Business hours

Monday 10:00 am – 6:00 pm
Tuesday 10:00 am – 6:00 pm
Wednesday 10:00 am – 6:00 pm
Thursday 10:00 am – 6:00 pm
Friday 10:00 am – 6:00 pm
Saturday 10:00 am – 6:00 pm
Sunday –

Description

Specialties

For 60 years, Flegels has been recognized as the Bay Area leader for quality home furnishings and interior design. Our well-​respected, family-​owned company offers California’s largest selection of high-​end furnishings from a wide variety of internationally acclaimed manufacturers. Flegels provides the descriminating client an unmatched selection of quality home furnishings from renowned furniture makers worlwide, such as Stickley, Baker, Hancock & Moore and many others.

Flegels award winning interior designers and dedicated support staff provide a high level of personalized service and customer care that no other retail store or studio can match.

History

Established in 1954.

Flegels was founded by Arthur and Cleo Flegel in January 1954. Their son, Mark, joined the company in 1971, and became president in 1985. Flegels presents the largest selection of fine, high-​end home furnishings found anywhere in the United States. It offers complete interior design service, and boasts a world-​wide clientel. Flegels strives for excellent customer service, and will do whatever it can to accomodate and please its customers.

Meet the Business Owner

Mark F.

Business Owner

Mark Flegel, President of Flegels grew up in Menlo Park. He attended the University of Southern California, where he earned both bachelor’s and master’s degrees in Philosophy. He has served on several city and area commissions and boards, and served as a trustee for Menlo College and for The C.S. Lewis Foundation. Mark is a thirty year member of the Menlo Park Rotary Club, served as club president and, more recently, as district governor. He has also supported and participated on numerous international humanitarian medical missions.

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15 reviews of Flegels Interior Design & Distinctive Furnishings

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Place rating: 5
Oakdale, CA
I wish these customer’s who think that they should be catered to just because they spent X amount of money, would get a life. You bought an item, if it is defective, then you have a complaint. Just because you decide that you don’t like an item, you should not be able to return it if their policy says otherwise. It doesn’t make any difference how much money you spent. Ever hear the expression, «new money/​white trash»?
I just hope Flegels can stay in business for years and years. They are a last of their breed. A few years ago I was looking for a new leather sofa for our living room. Every furniture that I knew of had closed their doors. I found Flegels on the internet and they had a picture of the exact sofa I was looking for. I called and the salesman couldn’t have been nicer. He said that they did not have one on the floor but he could order it. I was afraid it was going to be out of my price range, but it was very reasonable. It was delivered for a nominal fee and the movers very nicely moved our old couch down to the basement!
I have always been wary of making major furniture purchases without an interior decorator because I know nothing of the quality of furniture. I would not hesitate to make another purchase at Flegels because they are honest and reputable.
Place rating: 5
San Mateo, CA
Flegel’s service is awesome. Mark Flegel called and emailed me to let me know he wanted to resolve my issue.
Place rating: 5
Capitola, CA
I’m really finding these whiny people tiring… Bottom line interior designer Kathy is great and very helpful. The showroom is totally huge with more Stickley/​Baker and McGuire than anyone else in the Bay Area. McGuire sofa that I got with leather cushions is pretty stunning…
Place rating: 5
Saratoga, CA
Great service and product. I recently shopped for patio furniture and wanted to obtain
Brown Jordan. Flegels sent a decorator (robin jurovich) to my house who helped select styles, colors and patterns. Very happy. Better yet was the bedroom set. Didn’t think it would fit around my bed but the installers customized the frame, took it back to their shop and refinished it to look new and brought it back the next day. My wife and I are very happy with both the service and the quality of the merchandise.
All in all a great result. They were willing to go the extra mile to make me satisfied.
Place rating: 5
Palo Alto, CA
I really like the selection of Stickley and Baker in the showroom Gives me a better idea of what the furniture will really look like when it arrives, most places will whip out the catalog and not have the furniture they actually sell. Cathy and Al are both helpful, talented designers and customer service oriented.
My favorite that I’ve gotten there is the McGuire beachy sofa/​table chairs and some cool lamps shaped like pineapple and kind gives me Hawaii flashbacks.
Best of all it’s so much more convenient than driving to the design center in the city.
Place rating: 1
San Francisco, CA
love love their furniture still… very reluctant to place orders again with snooty sales. All of them just stand there and treat you as if you have Harry Potter’s invisible cloak. Surprised by their attitude, expecially during this economic down turn.
Place rating: 1
I agree with other reviewers who received a chilly reception. The place is not inviting at all! Luckily my parents knew what they were looking for and they didn’t see it here.
Place rating: 1
San Francisco, CA
I agree with Karen E. We had the same experience. Mark Flegel would not return some pieces we bought. We would have been very happy with store credit. This is honestly terrible customer service and shows a lack of integrity on their part. We spent almost $ 10,000 on several furnishings so one would think they would want our future business. However, they were adamant about NOT returning a piece that measured out incorrectly.
Their designer gave us misguided and mediocre advice. As per their policy he came to our house, took measurements and saw our current furniture so he knew what our needs would be when we placed the new order. Unfortunately, their designer had a very poor sense of dimension and did not fully understand our needs.
As soon as the piece arrived we called Flegel’s expressing our surprise and disappointment with the piece’s very small proportions thus rendering it useless. We made several follow-​up calls to our salesman and management expressing how poorly the piece looked in our home even after several weeks. They were adamant about not taking the piece back for store credit.
It is a mystery how they stay in business. They appear to not have an interest in satisfying the customer and it surprises me that manufacturers such as Stickley and Baker would want to work with them.
The many fictions in Flegel’s dispassionate and well-​crafted response below is indicative of a new trend in engaging web-​identity consultants to protect an online reputation. Whomever wrote the response, it will not help ameliorate their bad management. Our experience at this establishment is an out-​of-​touch and customer-​last philosophy. We hope it will not be yours.
Place rating: 5
Gustine, CA
Sorry, I could not resist posting this great picture of the Flegel men at Menlo Park street faire.
Place rating: 3
East Lansing, MI
I agree with both the positive and critical reviews. Flegel’s has a wonderful selection of fine furniture. Service depends greatly on the individual. We frequently find the service to be a bit snooty. We were there today (1⁄16), and received great (and un-​snooty) service from Al. Highly recommend him.
Place rating: 4
San Jose, CA
Fine furniture, fine service, friendly and well-​versed, staff; Flegel’s makes home furnishing an enjoyable experience.
Place rating: 1
San Francisco, CA
We spent greater than $ 150,000 decorating our home with furniture and advice from Flegel’s. There was one coffee table that was we decided we didn’t want. They told us custom orders weren’t refundable, but they agreed to take it back for a $ 1,000 restocking fee. The table initially cost $ 4,000.
We still have the table.
We will never shop at Flegel’s again.
Place rating: 2
Ward, CO
If Marlene wasn’t there I would go elsewhere. The reception downstairs was so cold in the past we had to drag them off their seat to help us. Marlene really stood out — acting like she wanted to actually help us. The selection is fine by the way — just time to get rid of the old guard me thinks.
Place rating: 5
Madison, SD
Excellent reps that know their product and inventory.
Using our floorplan, our rep prepared several design proposals offline, communicating by email.
We phoned in our final purchase and were delighted when the pieces were delivered.
Great reps, excellent showroom, high quality product, free and easy parking, delivery to San Francisco.
Place rating: 4
Wellesley, MA
Yes it’s high-​end and can be pricey, but they have great sales and reasonable pieces can be found. Our customer service experience (with Frank) was great. We were absolutely thrilled with our purchase. It’s a step up from Crate & Barrel, etc. but there is a range (yes, including very expensive but the 2-​star review below claiming $ 10,000 coffee tables is a big exaggeration, in case anyone is wondering). Worth a try if you are looking for something special. The first floor has the flashy, intimidating stuff so go straight upstairs for the more down-​to-​earth selection.