Bay Sleep Clinic

Nobody wants to be in a sleep clinic, but the men & women staffing Bay Sleep are warm, capable, and very professional. I was very pleased with the service and personal touches. A shower for morning clean-​up is missing, but otherwise, be at ease that the care you receive will be excellent. I deleted one star for the absent shower.

My doctor referred me to the Bay Sleep Clinic because of fatigue.
I was concerned about the cost until their scheduler told me very clearly that the cost to me would be a certain (low) number. Upon hearing this, I scheduled a sleep study at the Menlo Park location.
The Menlo Park location is downtown and pretty safe. But, know that you can be ticketed in Menlo Park if your vehicle is on the street overnight without a permit or a one-​time waiver.
There is no «front desk» where someone will just greet you like at a normal doctor’s office, so you might have to go deeper into the place to find the tech. The place is not high-​end, like you might expect for Menlo Park. They also have you read/​sign something like 10 pages; read it carefully because it basically says you will pay them any amount they ask for.
The bed/​bedroom was serviceable, nothing special, and the tech hooked me up to the equipment OK. He told me he would do three things: (1) observe my sleep, (2) hook me into the CPAP machine around 1−2AM, and (3) wake me up before 7AM. I cannot say if he did #1, but he did not do #2 or #3. While I cannot judge the job he did on #1, I consider it a big problem not to do what you say — especially about waking a person up so they can get to work. Anyway, if you do go here, bring your own alarm. I actually woke up later than I wanted, couldn’t get anyone using the little «call button», had to unhook myself, and then wandered out into the lobby to find the tech to remove all the individual wires. This is poor service in my book.
Later on, I was billed by the firm. It was much higher than what I was told on the phone. I talked to their billing people, and they would not discuss what the scheduling person had said. There was no allowance for any mistake on their part, or for the tech’s lack of service, and all they cared about was getting paid. After much back and forth, they have never once commented on the scheduler or the tech, but only want the money.
This firm has many locations, but I found them to have pretty low reviews at most of those locations. This Menlo Park location is significantly higher for some reason, but it was not matched by my experience. I think you have cheaper and better options available in the Bay Area.

I’ve been a patient of Bay Sleep Clinic for over eight years. I’ve had sleep studies done in the Los Gatos location 3 times. They were all pleasant (as those things go) and uneventful. The staff in Los Gatos & Menlo Park have taken great care of me over the years. Carolyn in Menlo Park is amazing and has resolved any issues that have occurred. Although those have been few and far between. I highly recommend this company, Dr Kin Yuen & Carolyn Dubbel in particular. They are the rock stars of the sleep clinics !

Yikes.
The technician wasn’t a scary creep, but then just as he’s finishing the sleep study prep he starts rattling on about political corruption and theft. Just not a great way to send someone to sleep. His manner during the rest of the study prep was a bit demanding. He just didn’t have good bedside manner.
The room was FREEZING cold, I asked several times if the heat could be adjusted, the tech ignored my requests. (This was during the super cold spell we just had, come on, turn the heat on!!!)
I told the tech I would like to be out of there by 6am, he said he’d wake me at 5am. I woke him up at 5:30am. (I did get out by 6am, thankfully!)
The location is in earshot of the Caltrain and there are several dumpsters outside that make quite a racket. Again, not great for a sleep study!
I’m happy not to be going back.
(Edited to add now the Bay Sleep Offices are robo-​spam calling me. Highlight of professionalism, y’all.)

I have been a patient at Bay Sleep Clinics for over 10 years. They have added numerous locations since my original sleep study was performed at their San Francisco Sleep Lab, which makes follow ups ultimately more convenient. Shortly after my original study, I moved to Arizona, and tried to get follow up treatment and CPAP supplies replaced, but found it to be a complete fiasco, so I continue to receive treatment and regular supplies issued via Bay Sleep Clinic/​CPAP Specialists. They regularly send reminders that replacement supplies are due, and have always handled all insurance matters for me which is a big plus. All the technicians are very professional and informed especially DME Specialist Carolyn Dubbel, who is my main contact there and has been for many years. I will continue to have them service my CPAP requirements although I don’t even live in California anymore, and recommend this establishment for any and all of you who have issues with sleep apnea.