Quality Custom Pools

We were looking to get our front yard redone last summer due to the drought. After interviewing 7 contractors we decided to go with Quality Custom Pools to get pavers, turf and river rock installed. From reading the reviews on Unilocal I understood I might need to be persistent when trying to reach Jim as he gets busy. While the communications were sometimes delayed, as soon as I mentioned a hard deadline to complete the job Jim found a way to do it. We are very pleased with the quality of work as well as the professionalism of the team to get the job done. The work was completed around Thanksgiving 2015. Afterwards we added the plants in the rock to finish the look we wanted.

We received about 5 quotes for our pool build and Jim at Quality stood out among all of them. He was professional, straightforward, listened to what we wanted and most importantly made us feel comfortable. I could tell we could trust him to do the job and to do it right. The whole build process was seamless and moved quickly. His construction crew was always on time, respectful and kept things as clean as possible. His office staff kept us updated with each new phase of the build and answered any questions we had. They even provided a couple months of pool service and a «pool school» to teach us about all the equipment. It’s no wonder why two other houses in my neighborhood had also used him for their pools. Honestly, my husband and I couldn’t be happier with the choice we made and the work they did for us. Our family is looking forward to enjoying our beautiful Quality Custom Pool for years to come! Thank you Jim! :)

Instead of saying how great this company is I will just tell you my first experience. A few years back my wife and I bought a home that already had an amazing pool put in. One of the main reasons we bought the home was the pool. About a year later we noticed a crack in the pebble tech that was getting rapidly worse. My first instinct was to call pool repair/​construction companies based on their price as we did not have a lot to spend. As the quotes came in they ranged from 10k to 20k. This was too much. As a last ditch effort we looked up public records to see who built the pool. It was quality custom pools. I asked jim to come out to quote the repair. Jim looked at it for about 10 min and said «I’ll be out in a few days to fix it». I asked how much it would cost. To that Jim said «nothing. This pool was only 4 years old and within the warranty». I was shocked as I did not personally buy the pool, he did not know who I was and did not even consider that maybe I caused the crack by mis use. He could tell it was a construction issue and stood behind his work. It is amazing that consumers are so jaded by poor service that this shocks anyone i share the story with. That is how business should be done. I cannot tell you how grateful I was that I called him. Since then I have referred Jim to anyone I know who is thinking about a pool. Don’t make the mistake of going straight for the lowest bid. I personally know 3 people that went that route and all 3 have had nothing but issues with the construction, mechanics, and most importantly the company itself that refuses to fix issues without a big charge, they all in the end have paid much more that had they just gone to quality custom pools in the beginning. You will not regret choosing them to build your pool.

Jim and his crew did a fantastic job. My wife and I are very satisfied with how everything turned out. Jim and his team do quality work, they answered all of our questions in a timely manner and they addressed all of our concerns. For the first time since we moved into our current home we have a beautiful and functional backyard that we are proud to show off. It really came out better than we expected. Quality Custom Pools also included every option we wanted and still gave us the best price. I would gladly recommend Jim and Quality Custom Pools to anyone looking for an honest pool contractor who will deliver what he promises.
Rick S

Jim and the Quality Custom Pools team came highly recommended from several friends of mine. I had the opportunity to see Jim’s work firsthand at a friend’s house; he was able to turn their backyard into the ultimate entertaining space. When it came time for my wife and I to have a pool installed, there was no question who we were going to call.
After the highly professional consultation/​presentation that Jim provided us with, we were ready to begin the «pool» building process. My wife and I had very little experience with pools or pool designs. We uttered a few incoherent design ideas to Jim, and somehow he was able to translate those into an absolutely amazing pool design. He provided us with a three dimensional computer design that allowed us to see exactly what the finished product was going to look like. I can tell you that the design matches the end product flawlessly.
Jim and his staff are true professionals. You know that you are in good hands when you choose to have a pool built by Quality Custom Pools. If you are looking to create your own backyard oasis, give Jim a call, he’ll make it happen. Thanks again Jim!

Love my pool and backyard. Jim did an excellent job! When I needed help picking something out he would always come over. He is very trustworthy. Jim is the kind of person you would want to keep as a friend. I also got the best quote from anyone around. I highly recommend this company Quality Custom Pool!

We had our pool and hardscape project completed over a year ago by Quality Custom Pools. Whenever I called them for service or if I had any other problems with the pool they were so helpful by returning my calls or email and sending their crew to fix the problem promptly. I think it is their service that sets them apart from other pool companies. They are one of the best pool builders around that you can trust. Any pool builder can build you a swimming pool, you might not see them again after your pool is done. So thank you to the office staff for being so helpful, thanks to the crew and a big thanks to the owner Jim for running a first class operation.

My husband and I are incredibly happy with our project! We had a pretty elaborate outdoor living room with fire place and pool built. The project lasted about six months due to a permit issue with the City of Menifee (completely out of Quality Custom’s hands). Jim was always accessible to us for questions /​concerns. His employees are very professional, prompt, and worked the ENTIRE 10 hours they were at the house. I was very happy each day when the employees left, they cleaned the entire work site and maintained their equipment neatly.
We had some special requests to make our project more «ours»: adding custom tiles to our fire place and pool structure, etc… Quality Custom knocked it out of the park and never said anything to the effect of «We can’t do that.» In fact, Jim was so interested in our project and making it more for us that he made suggestions we ended up putting into use with our project: stair riser tiles that match the pool tile among others. He was very patient with us as we selected our coping and tile– I’m someone that needs to mull over design decisions…
We’ve never built a pool before. Jim treated us like family– making suggestions that would make our life with a pool more simple and easy. I know he’s a business guy, but I never got the feeling he was purely trying to turn a nice profit on us. The price for our project was extremely reasonable. We got the traditional three bids, and for the amount of extras and outdoor living room construction, Quality Custom was by far the best. One major selling point in the beginning (aside from price) was the fact that Quality Custom does NOT subcontract! SO INCREDIBLY NICE to not have to «talk to the patio cover guy about that»!
Every one of my neighbors has asked for a card. I took a stack from Jim and hand them out every chance I get. This is a company that earned our business for life! We look forward to completing our back yard with Quality Custom.
Thank You Jim & Company!
— Bryan & Melissa

I had a few friends from work that had a pool built by Jim Barret at quality custom pools about 10 years ago and had nothing but good things to say about him and the pools. I called Jim out to go give me an estimate. I am a pretty good judge of character and got a good vibe from Jim from the start. He seemed very trust worthy and no bull shit. Even though I had a good feeling I still wanted to get some other bids just to ease any concerns being this was a huge project for me. I got 2 other bids and contacted a buildyourownpool company. One guy «Dustin Phillips pools» came out. I showed him what I wanted and he never called me back to give me a quote. The Build your own pool company was only going to be 5k less and I had to do the leg work with no warranty. Lol plus I was way to busy to be there and schedule permits.
All I wanted was a basic pool for my family and I to get wet. Jim drew me up a design and it was perfect for me. More then I expected for the $$. I didn’t make one change to it. I signed the contract and they started digging 3 days later on ⁴⁄₁₅.
The whole entire project went unbelievably smooth. Jim’s employees were very respectful and hard working guys. The guys cleaned up and made sure the place looked good before they left everyday. NEVER trash laying around. It took about 6 weeks from start to finish and that’s because of Jim’s diligence. For an example, on one of the permits, the inspectors for the city could not get into the back yard for some reason (my 5 year old son can get in the back yard, not the brightest inspectors in Wildomar Ca) They left a note on the door to reschedule. Jim had them back out the same day to (hold his hand) and get the permit done. At the end of the project I really couldn’t believe how they made any money. The guys were there everyday and the amount of work that goes into a pool is insane. But it was executed and scheduled perfectly.
After the project was done, I had a pool service for 8 weeks and a pool school at the end of the 8 weeks. No I wasn’t left to fend for myself with chemicals and figuring out how to maintain it on my own like other companies. I was going to get a pool guy but they showed me exactly what to do and it doesn’t take much to maintain a pool. Plus I have no problem calling Jim with any questions. I actually had a question on my PH the other day so he came out to take a look 3 months later.
One of the biggest things I loved about this company was the communication. I literally got an email everyday on exactly what was going to be done the next day. It was seriously awesome.
My family and I have been in this pool everyday since it has been completed. A lot of times ill just go in the backyard and stare at the beauty of the entire back yard. The pool really came out way better then I could imagine.
I recommend this company 100%%%% to anyone.
Email me with any questions, Ill be more than happy to answer them.
THANKS FOR THE AWESOME JOB!!!

Just want to leave a quick thank you to Jim and Jason at Quality Custom Pools. This is the second pool that we have had built by this company. Amazing work, great price, excellent customer service. We were quoted 7 or 8 weeks and our pool, hot tub and hard scape was completed in 5 weeks! No complaints! Smiles and swimming once again. Love this company!

I was very displeased as to how this company does business. I called in early July to make an appointment for getting a quote to get a bbq island built and getting out fire pit redone. They told me the earliest they could schedule me was August 5^th. I decided that i would take the appointment as i would like to shop around and this business is local to me. August 4^th rolled around and they called me to confirm the appointment. I told them that i had decided to purchase a nice freestanding bbq, but still wanted a quote for fixing the fire pit. They agreed that that sounded good and that they would see me at 10am the following day.
August 5^th rolls around and I had a rough night with my teething 10month old, but i force myself up and out of bed to get ready for the appointment. 9:30am rolls around and i miss a call from their office. The voicemail left said that they were cancelling my appointment. I called back to find out why. Apparently they are too busy during this season to take on my fire pit fix.
Basically what it comes down to, is that i wasn’t worth their time. Since we decided not to go with a $ 5000 bbq build and instead a $ 700‑1200 fire pit fix, they decided we weren’t worth their time as we weren’t spending enough money.
I immediately started questioning this and asked if they could at least come out and give me a quote for future reference. She proceeded to tell me that they could start the work on my pit til off season. Again, not what i had asked. She then proceeded to tell me that she could reschedule my appointment for possibly sometime in September. I voiced how unprofessional it was to call me 30 minutes prior to my appointment, to cancel it, and how i had waited a full month for my appointment, and she did not even bat an eyelash.
I truly feel that this is bad business on so many levels. I am glad this company showed its true colors over the phone however, because clearly their business etiquette is lacking. I wish that i could give a flat out zero rating because that is how much customer service this company has, zero.

Great customer service! Back in 2007 I had Quality customer pools install a rock pool with slide and Jacuzzi. Last year they repainted the rocks and repaired a crack running along the water fall. The Crack re-​appeared about a month ago. I emailed Jayne at QCP about two weeks ago, within a week the crack was repaired along with improvement the waterfall. There are many pool contractors out there and do a pretty good job of installation, but they typically fail at following up when a repair is needed down the road. Not at Quality Custom pools, they go way beyond the call of duty ensuring that their customers remain loyal which in turn keeps QCP’s reputation way above water, I highly recommended Quality custom pool for all your pool needs.

These guys built our pool 7 years ago they did an awesome job. They did a lot of custom things and everyone loves them. We have never had problems with the pool at all.

Quality Custom Pools is the best pool service bar none! The Owner Jim Barrett’s attention to detail is always top notch. He sees a problem and takes care of it on the spot. No waiting, no guess work.
I researched and interviewed several pool companies before going with Quality Custom Pools. They seemed to have their act together with well designed pools and the pricing was very reasonable. Everything was installed according to schedule. The best thing about working with Jim is that he understands that plans can change. He works with you throughout the process to make sure that you are cool with what is happening every step of the way. He helps you bring out the best in your design, gives great suggestions but allows you to keep your vision. I asked a lot from him and he delivered exactly what was asked for! Not only does he know his pools, he knows his plants, fire pits, BBQ’s, and just about anything related to the back yard. He help put the whole vision together. My back yard is a paradise! Im the envy of the neighborhood.
With the many years Jim has building pools from the smallest to the most elaborate with waterfalls, spas and much more, he is the only choice in your pool care, in ground pool and spa contractor in So California.
His team works fast and they are VERY CLEAN and respectful.
Jim is one of a kind — his dedication, experience and network of specialists have finally allowed me to exhale. He is trustworthy, perseverant, and honest. I cannot recommend him more!!!
Everything about his work is QUALITY!!!

Hands down the best company we have ever encountered. We interviewed the top 5 pool builders in the Murrieta and Temecula area, all of which were excellent and had incredibly good Unilocal and web reviews. All five of them were top notch and you could not go wrong with any of them. However, Jim Barrett and the staff at Quality Custom Pools stood out on top due to his personality, easy going nature and honesty. He gave us options that we never considered, came up with ways to save us money and is genuinely a very nice, caring person who obviously cares a lot about his craft, reputation and integrity. He personally was always the one to interact with us. He returned emails, texts and calls very quickly and came out for last minute meetings at night and on weekends to accommodate our schedule. He always kept us well informed and his price was competitive with the others. When we did on occasion have to talk with his full time office staff, we found them informed and professional. Our pool experience has been incredibly positive with nothing negative and our finished product exceeds our expectations. Every person who has entered our back yard since we had the pool built has raved about the finished product and declared they have never seen anything so beautiful. It has become our resort and we have never been happier with the outcome. Words don’t exist to fully describe the positive experience we have with this company. We will refer everybody we know to Quality Custom Pools and Jim Barrett — you can’t go wrong with them and we guarantee you will love the experience.
Sincerely, Kathy Miller and Family

I am in the process of getting bids to install a new pool. I called on Quality Custom Pools for a consultation and quote. Although they sent out a very professional DVD, and the office staff was very nice, and the owner Jim was nice when he finally made it out, but unfortunately he was very unprofessional and unreliable. First he cancelled and rescheduled our original meeting, which I could understand. Then, he cancelled our second meeting where we were supposed to go over design and cost, so I asked him to send over the proposal. He just sent the a word document with prices, no design, and he was one of the most expensive. Finally, he called asking to still be considered and said he would draw up a design and meet with me to go over pricing. So I gave him another shot, just to be disappointed. 30 min past our appointment time, he doesn’t even have the decency to call me, he text me saying he forgot and got busy so didn’t finish the design. Very disappointed.
I could not and would not recommend them. Maybe they are better once they start, but their pricing is high and initial service leaves a lot to be desired.

I recently had the pleasure recently doing business with Custom Quality pools. There diligence and professionalism have reassured me that there are companies that fulfill their promises.
Throughout the pool building process Jim and his team held our hands and made the entire process a pleasure.
We have never had a pool built before and my wife and I had lots of silly questions, Jim assured us no question is silly and answered every question about our new pool, we are now experts on our gorgeous new pool.
From the layout, permit process and all the choices of design, colors, coping, tile, finishes etc. they were all there helping us along.
The office, Janine, Rebecca, Bree and Sally were all very helpful and professional, always keeping us up on inspections and scheduling and yes answering more questions.
Custom Quality pools excavators, plumbers, electricians, plasterers, are all second to none, all very friendly and helpful.
The pool was just recently turned over to us, Jim sent out his finest technicians to set up our pool and dial in all the chemicals, pumps, valves, filters etc.
Jason, Mike and Ken are a tribute to this fine company.
Many company’s claim superior service, Custom Quality pools delivers on that promise.
With all the pool contractors here in Menifee I’m truly glad we went with Custom Quality pools.
Human nature normally responds only when things go wrong. For this reason, I write this review to give Custom Quality Pools a big Thank You ! Outstanding Job !
We are now enjoying our beautiful pool.
Sincerely, Joe and Cindy

I absolutely hate writing bad reviews but if anyone deserves it it’s Quality Custom Pools.
We purchased a house with a pool in Winchester in April of 2013. During the purchase process we learned that the pool had just been re-​plastered by Quality Custom Pools in February due to a leak so we assumed the pool should be fine for several years to come… we were WRONG! Our first Summer here and right away we noticed telltale signs of a pool leak. We contacted Quality Custom Pools since they re-​plastered the pool just two months before we bought the house. We also contacted our insurance company to find out if the leak was warranty, insurance or neither.
I could go on for pages about how unresponsive and incompetent Quality Custom Pools has been to deal with but I will not subject you to every excuse we have been given and every out and out lie we have been told. Suffice it to say that we first contacted them in early August. It is now early October and we are STILL waiting for an estimate for repairs on the pool leak and/​or warranty repairs for our spa leaks.
Quality Custom Pools had no problem taking $ 6,200 in February, 2013 from the previous homeowner to repair leaks and re-​plaster, and then $ 85 from us to come out and look at the pool (it took them over 2 weeks just to get them out). They promised to put our $ 85 toward the repairs that we have yet to see an estimate for! In addition, the company our insurer sent out discovered additional cracks in the plaster in the spa — the spa that was just re-​plastered — now that was most certainly warranty work but NO response from Quality Custom Pools (what a shock).

We have called and emailed well over 20 times and been given one untruthful story after another. This company is horrendous!!!
I attempted to get a hold of the owner 2 weeks ago to implore him to please honor his company’s warranty and make the repairs but surprise, surprise — no call back! Last week, I went on to their website and posted a message to the owner demanding a response — no response!
I highly recommend NOT hiring this company. I have never dealt with a company that so blatantly ignores its customers after they have your money in their pocket. Please read the filtered reviews on this company. You will see that being nonresponsive is the norm for them. Unfortunately, my next step is to take legal action to get them to honor their warranty for their sloppy workmanship. This will be time consuming but I plan to hold this company accountable.
If I could give them minus 10 stars I would! Please save yourself the trouble you will experience with this company and hire one of the other reputable companies in the area. We found Robert Alderete of 20^th Century Pools to be honest, reliable and communicative. He came out personally (when he said he would) and provided a written estimate of repairs within a few days (just like he said he would). He even took the time to call and email our insurance agent and he DIDN’T charge us $ 85 to do it.
Shame on the owner and staff of Quality Custom Pools!