Imperial Chevrolet Sales

should have read all the bad reviews on imperial cars am I sorry I had ever step foot in this place sold me a car that has body damage on it I did not notice for over a month talked to the general manager he did not want to her it neither did the sales reps they told me they could trade me out of it for 3000 dollars less than I paid for it a month ago stay far away from this place this is why they are rich by ripping off people they say the car fax had no issues and it did not and general manager also stated that they did not do it said I had the car for over a month and from his attitude was almost saying I had I feel they should take back this car and refund me all of my monies oh and the sales staff very poor rude they will be reported to bbb and all auto associations and interested parties STAY AWAY

I can see why this place has so many cars on the lot. The employees are rude and ignore you while you are in the showroom. I would never buy a car from this business.

Absolutely The worst place to buy a vehicle I highly recommend you stay away very high-​pressure and out rages pricing I bought a car there 3 years ago and got screwed royally I didn’t realize that until I went to go traded it in for a new car my 2013 Chevy Malibu retail for 15,000 they only wanted to give 7000 for a trade and Kelly bluebook was 10,000 after being there for 4 ½ hours I walked out of there totally frustrated l went to another dealer and got a way better deal without the shenanigans and the BS stay away from Imperial Chevolet not less you want to get screwed.

Terrible service. I’v worked for a big name car. Dealership and know how they work. Bait and switch bull. Looked up sons credit before we went
i know what his score was. Went to prime. Motors. And they were fair with there apr. Went to imperial chevrolet and they said no credit. I know he does because we looked it up and other dealers told us what his apr was. It’s my opion and only my opinion. but from my expercience that they lie about your credit score so they can charge more inteorest and the financial guy makes more money byk cheating a customer on his credit to make himself more money by selling a high interest rate. Buyer beware. P. s. if i were the ceo id start reading the reviews cuz u dont look so good. your making jd by rider look good

Original review removed by poster.

Such an annoying dealership to work with. I was told by 2 different sales reps (one being Harry who was quick and rude on the phone) that the price I found online was the actual price and that I didn’t have to qualify for any other rebates. I asked if he was 100% sure because last time I tried to purchase a vehicle with them (1 month ago) they told me the price was only accurate if I was active military, was trading in a vehicle, and had someone in my family leasing a vehicle. The sales rep said absolutely not, we have changed our pricing strategy and the price listed is what you will pay. Great.
Well I then asked what the total cost was with tax, registration, etc so that I could go there with a certified check from my bank to keep the process moving. Harry told me I have to understand it is the last day of the month and there probably aren’t any managers that would have time to give me that information over the phone. Well finally a manager called me back and when he was giving me the total cost, added on $ 2500 for rebates that I didn’t qualify for… WTF? I explained to him that I asked 2 sales reps about that list price and both said I did not have to qualify for any rebates to receive that price. He tried to defend the sales reps by saying they do not work on commission so there is no reason anyone would say that to me. I really don’t care if they work on commission or not. I care about getting accurate information and not having people waste my time. Well, they wasted my time. As ALWAYS with Imperial, expect to pay more than the list price should you decide to buy a vehicle there. I personally, wouldn’t waste anymore time with them.

Mike Penner, Bruce D’Ambra and Ed Connors have to be the greatest team I have ever worked with buying a car. They all went the extra mile to make sure I was 100% satisified and they went above and beyond. I will continue to purchase cars from Imperial and recommend my friends and family.

I’ve only had one experience with this dealership and it was on the service side of the house. Wife brought her CPO car here for it’s scheduled maintenance and an oil change. We were told that the tires had dry rot and interior feathering and would need to be replaced at a costs of over $ 900. We contaced Chevy and the dealer we purchased this car from and informed them that we had only driven 15k miles on these tires. We were told «wear and tear» was not covered and there is nothing they could do. The rep from Chevrolet also informed us that Imperial refused to service our vehicle, no explanation why. From the other reviews I have read online it sounds to me like the service department at Imperial is no different than the sales/​finance side of the house. Do yourself a favor and keep driving by this dealership, there are lots of other options in the general area. I found replacement tires at Costco that are rated higher than the OEM tires for much less than Imperial quoted.

Was in on Sunday August 2^nd. First time to Imperial and defiantly the last.
Salesman Colby was extremely difficult to work with. Pretty much laughed in my face when we refused to take the two thousand below KBB for my trade in he offered. That on top of refusing to negotiate anything off the sticker price of the car we were looking at.
After much back and forth Colby went to his «higher up» who’s name I didn’t get. A older gentleman with glasses silver hair. A complete unprofessional who flat out said «I’m not here to make your day better!» And proceeded to laugh when we refused to take what he was offering for a trade in price. Saying there was no way we would ever get what we were asking for! We left. Simply if not other reason from their unprofessionalism. A deal could of been made had they been interested in selling a car. Clearly that’s not what their interested in doing.
Drove to Ira Toyota in Milford. Worked with Ritchie in Sales and Chris in Finance. Told them about our experience and they said we here that all the time about Imperial.
Wouldn’t you know Ira offered me 1,700 ABOVE the KBB value for my car. Not to mention we got a significant deal knocked off the sticker price. Also purchases a 1 year newer vehicle then I was looking at at Imperial.
All in all I highly recommend you save your sanity and time and just cruise right past Imperial and head down to Ira.
Sorry Imperial. If your staff had been interested in selling a car that day they could have. Clearly laughing at potential buyers is more important. Ah well. You lost a customer and any recommendations from this family. Oh ya you also lost the $ 2,000 cash downpayment we had.

We recently purchased a 2015 vehicle at Imperial Chevrolet, we felt Craig and the staff was knowledgeable about the vehicle, cooperative and willing to go the extra mile to accommodate their customer.

Interested in a new Camaro that was listed on
by this dealership. Sticker of 43,240 and an online price of 37,377. Was told that I do not qualify for those discounts and my price would be 42,240. (Chevy was offering a 1,000 rebate, so the dealer was giving nothing). It was like take it or leave it.
Not impressed in any way with this dealership. I felt completely unimportant to them.
Bought the exact car I wanted the next day from another dealer with a 4,600 discount off sticker.

I purchased a car from them in 2012. Really slacked on writing the review but it will mimic many others already here.
The sales portion of my car was decent. Pushy at times but I knew what I wanted for my trade-​in and what I was willing to pay overall. The sales guy seemed shock that I was going to walk away over a few hundred dollars but I didn’t care. However, I ultimately got what I wanted. Fair deal.
The most awful experience was in finance. It was the end of the day and there was someone ahead of me unfortunately. He was very unprofessional, made comments about his personal life and sounded as if he missed taking medication that day. Very scattered, tired and didn’t make sense at times. I was lied to about the length of my loan and he put in a warranty that I never asked for. Very sneaky and I was so absolutely disgusted that I should have walked out. When it comes to the money portion of the deal, I want a serious professional that knows how to communicate with customers and doesn’t just throw stuff in to benefit the dealership. I hope years later that he is gone and a new person has taken over.
If I ever move back to the area, I will never consider this dealership for a new vehicle. The finance department was a major disappointment.

If I could give 0 cars I would! Don’t EVER shop at imperial Chevy ever! They just tried to blind side us to sign a new PNS, they said they wrote something wrong and had to switch it but payment and everything stayed the same. Good thing I read before signing– they tried to increase our monthly payment $ 30 and screw us $ 150 they owed us for trade. Then the continuously lied about everything, talked in circles. Sorry boys, you tried to pull one over the wrong people! No morals, no ethics.

*** DECEPTIVE ADVERTISING ***
Short and sweet… NOT ONE … NOT ONE… advertised NEW car in the Metrowest Daily News was available for purchase at the advertised price… all of them were already sold??? And yet Imperial still advertises the SAME stock number week after week???
I REPORTED TO THE MASSACHUSETTS ATTORNEY GENERAL: *** DECEPTIVE ADVERTISING ***

My experience at imperial Chevrolet was great. The help I got from the salesman Chris is actually part of the reason I ended up buying my car here. I had started at imperial ford and the salesman was cracking jokes and not really listening to what I had to say. But at Chevy, they were helpful and found me a car that suits me very well. I would definitely recommend them.

This just happened today, so here is my email to the guy who told me to come check out the car I was interested in:
«Dear Mark,
I just got home from a 2 hour drive to and from Imperial Chevrolet after visiting for about 10 minutes. My husband and I went there figuring it was a nice day to go look at the SUV I saw online.
I am appalled at how we were treated by the salesperson that greeted us. He asked what we were looking at and I told him about the Brown Equinox I had emailed you about and that was identical to mine except it had a sunroof and about 3k less miles. He proceeded to tell me multiple times that since I just bought my Equinox, I am «stuck» with it. He mentioned something about the wholesaler price vs retailor price which I didn’t understand nor am not sure why he was telling me this, but again told me I was stuck and there was nothing I could do. We stood in silence until I finally thanked him for nothing and we left. I did not get this young gentleman’s name but he was more interested in knowing why my husbands arm was in a cast and making jokes about the town we live in then showing us or selling us a car. My husband was looking at a truck he was interested in while the sales person spoke to me and didn’t even acknowledge my husbands interest in the truck. After over hearing my conversation with the salesperson my husband became disinterested in hearing more.
Now Mark, as you know I did just buy my Equinox a few months ago from Clay in Norwood, but the salesperson made us feel as comfortable as ever and most welcome at their dealership. I am not sure if all of your salesman treat customers this way, but I can assure you I will not be returning after this nor would I recommend anyone to. «
I wish we reviewed the reviews before driving 2 hours to and from this place because it would have saved us a trip. The salesperson was even back in his seat inside the dealership before we were even back to our car. Real nice kid… obviously your loss.

Imperial is a joke. Went there to look at a advertised truck. Drove 50 miles to see, it was sold 2 weeks before. I called there that morning and told it was there. They said they get a truck like it if I would put down $ 1000 to have it sent from another dealer. I told them I don’t buy trucks without seeing first. There response was I wasting there time. What a joke, well I bought another truck that day at McLaughlin Chevrolet, place was awesome, I think the guys at imperial should go to McLaughlin’s to see how a REAL dealership is run. I would not send anybody to this dealer, from the other reviews I’m not the only one

My review is a 100% truthful review written about 9 months after a purchase from Imperial Chevrolet, specifically the salesman named «Willie.»
I visited the dealership for the first time in January and browsed very lightly in their parking lot. I later returned home and researched the entire inventory on the internet, and found a specific car that I wanted. The car was one of only a few within a 100 mile search and it was close to my home so I set up a time with Bruce who told me how nice the car was and so I went down there to see it.
I was greeted upon entering, entire staff watching the football game, and I told them (after a moment of unformfort) I was here to see Bruce. Well Bruse didn’t end up coming over so I was guided to Willie who said he would help me out.
He brought me to the car and I looked all over it in the garage showroom and then we took it for a ride. Willie was very nice and told me all about the car and explained all of the features and showed me everything excellent, not pointing out some serious blemishes which I noticed on the front bumper. The wheels were also in bad shape but we had talked about those so that was OK with me.
He mentioned to me his friend had owned this car before, who owned a dealership and had the car purchased for his wife, who primarily drove it. I was happy to hear about that (a woman had been the driver of the 556hp before me) and so I remembered it clearly. He didn’t tell me much more except for where all of the music already on the hard drive came from, the previous owner who’s wife drove the car. I didn’t think much of the wheels and front bumper blemish, as minor as they were, so I left and planned to come back the next day.
I did just that, and came down the next day to work out a deal. The internet price was the absolute rock bottom price, which they explained to me. They were hesitant to take off any discount due to the wheels, which was not mentioned in the online listing (on the Imperial website). After all, they did cut the cost by splitting with me the price it would take to fix all four wheels (a total savings of $ 500). Willie provided me the carfax which was blank, and certified, and showed it wasn’t in any accidents and there was absolutely no history.
This is where it gets interesting because now that I have owned the vehicle I have brought it to a closer dealership (of my choice) and they provided me the vehicle maintenance and warranty information for my specific VIN # and they told me that the car had actually been in an accident (at least 1) and had welds to the front frame and a significant amount of inner body damage (appraised by my licensed friend to be on the ground of a $ 3−5k+ body shop accident repair). They took the bumper off and showed me the front driver’s side damage and also what they had to do to repair it, and it looks very serious to me.
Additionally, Willy never mentioned anything having to do with an accident but the dealership service history for my VIN # shows Imperial Chevrolet worked on my vehicle just before selling it to me (while in their possession) and replaced the front driver’s side lower control arm. I can only imagine that this means the dealership covered up an accident. I could not believe Willie told me he knew the previous owners but failed to mention that this car was in a serious accident and they must have replaced the control arm at the same time. This means it was all completed at their dealership, where they had knowledge of the accident.
I wish I knew this before I purchased the car, but it was not pointed out to me. I feel very exploited and like a fool. If I could have things my way they should fix this mess that I’m in. They even told me not to mention the accident to a next buyer; this was when I called them on the phone to try figuring out this mess they put me in. They have taken no recourse for me in this matter.
They really made a mistake with not telling me this information and I have rated them a 1 because of it.

I am very disappointed with their service. In few words, beautiful facilities, expensive cars, bad coverage, and their customer service is the worse after you pay.
I won’t recommend this dealer for their lack of kindness.

Horrible… is the nicest word I can use. If there was a minus star, this would be it.
Do not buy a pre-​owned GM car from this dealership. 12 months of back and forth with repairs, towing, rental cars. EXTENDED WARRANTIES ARE WORTHLESS $ 3k of non-​coverage.
I made one attempt to buy another vehicle from this dealership… but they didn’t seem to want to offer any customer service.
I did get the sense every time I went for an oil change when the GM survey arrived in my email in box the service guy was afraid of his bonus.
Who wants grease on steering wheels, carpet or leather seats… a good thing they don’t sell Rolls Royce. I think there would be hell to pay I that situation.
Buyer Beware!