Eastern Security Safe

My husband and I were there last week to purchase a safe. We were greeted right away by Brian, the manager, who was courteous and helpful. He was able to help us find the perfect safe for our needs. They delivered the safe on Thursday and set it up, with white glove service. It was amazing. We couldn’t be more pleased with the service that we received. I would recommend them to anyone.

Do NOT do business here! I started my safe hunting adventure in the late fall of 2012 by visiting the Mendon, MA dealer, Eastern Security Safe. From visiting the store and talking to Roger, I left with a good feeling about doing business in the future with this company. I wasn’t quite ready to drop several thousand dollars on a Ft Knox safe so I decided to wait a couple of months. I called and talked to Roger a couple of times from late fall to the time of purchase to run some numbers so that I felt comfortable with what I was paying and the process after payment.
Now fast forward to early January 2013. I received a new firearm as a Christmas gift, which encouraged me to make a move on purchasing a safe. After a couple of days trying to get through to speak to Roger (the only person I dealt with up to this point) I finally got through. Roger was very helpful and actually talked me into buying a larger safe than what I was originally thinking and gave me a discount because it was a floor model and had some upgrades. I paid $ 500 to hold the safe, which I was told would be pulled off the floor and marked as sold. After a couple of weeks, I called to place more money down on the safe, this time I spoke to Brian. The transaction felt smooth. Just before the end of January (on a Friday) I called again and completed payment on my safe, again speaking to Brian. I asked what to expect next and he said he would contact me first of the week to set up delivery and my safe would be prepped for delivery by placing it on a pallet and wrapping it up. By Thursday I hadn’t heard from anyone, so I called and spoke to who else, but Brian. This time he said they were back logged with safe orders and I was looking at least 2 weeks before something would happen. I somewhat understood and went along with it. After 2 ½ weeks, I called to check the status of my safe, Brian’s response was «I can’t find your safe». Unwilling to admit he scammed me by selling my safe, which I paid for (which is against the law), from underneath me, he stuck to his story that he couldn’t find it. After 15 minutes of lashing out at Brian, he said that he found another safe exactly like mine in Utah. He said it would be on a truck at the end of the following week and would take approximately 5 days to get to their store. This was the last straw.
A week and a half went by and I had not heard from anyone from Eastern Security Safes. I decided I was going to make a special trip (45min) to their store and confront them face to face, either walking out with a safe or my money back! You can probably guess how this ends. I made the trip down to Mendon, MA early one morning and luckily no one was in the shop but Brian. He was on the phone when I walked in, so this gave me a few minutes to re-​group. When he finished with his call he asked «can I help you»? I said I’m here to see my safe. He replied «oh yeah», what’s your last name. After I gave him my name he froze and remembered me from our phone conversation. He said, «I don’t have your safe, it still hasn’t left Utah». Well, that was the wrong answer! I told Brian they had jerked me around long enough and demanded my money back. Without hesitation, Brian agreed and started the transaction. This time Brian admitted he sold the safe out from underneath me and said he was to blame. I made sure I got all of my credit card information from their file and left.
I took my business to Riley’s Sport Shop in NH, where they treated me right and DIDN’T jerk me around. Their prices were slightly better than Eastern Security and they provided me with a detailed price list to show me what I was paying for. Bottom line; DON’T do business with Eastern Security! They will take advantage of their customers to financially benefit themselves! Clearly this place isn’t managed properly and has bad business practices!

The safe I purchased from them is ok. Their service is terrible. If you call and leave a message, don’t expect a call back because it wont happen. I had to drive there to resolve a small issue that could have easily been handled on the phone.

The guys were here pretty much on time, +/​-​5 minutes. Did they work to get it where I asked them. They were sweating, I was sweating, but now it is just where I want it.
Thanks guys

I do not recommend Eastern Security Safe at all. Here’s why. I called and ordered a safe. I was specific about the model. When it arrived, it wasn’t the right safe. It was the right model number, but it the wrong year. It was completely out of specification. It was missing some components I specifically asked to have. They told me they would make this right. They said it would take about 8 – 10 weeks for the new 2011 model to come in and they’d have to pick up the 2009 safe I had immediately.
They schedule the pick up for the 2009 safe twice and both times didn’t show up to get it, canceling at the last minute. Finally, they called me the night before they wanted to schedule a pickup to say they would be in town and wanted to know if I was available to have them pick up the 2009 model safe. I wasn’t available. They were upset. The 2009 safe ended up staying at my house for 5 weeks before they finally came to picked it up. They still had my money and once they got their safe back I asked when my new safe was coming in for delivery. They informed me it was going to be another 8 – 10 weeks because the new 2011 safe was on back-​order. I thought, how does a safe stay on back-​order that long? Didn’t they order it 5 weeks ago like they said they did? It’s a pretty popular safe. This doesn’t make sense.
I called the safe manufacturer and they informed me they had plenty of this model safe in stock. The safe manufacturer said this sounded a bit fishy. The safe manufacturer recommended I not to do business with them anymore.
Even so, I tried to work this issue out with Eastern Security Safe management. I called and left messages on numerous occasions. I couldn’t even get a call back from anyone in management. Each member of the staff that took my call said they understood my problem, but it didn’t seem to help. Once the scheduling coordinator I had been working with found out I called the safe manufacturer to check up on him, he was irate and sent me an email saying he didn’t want to do business with me anymore and my check was being returned. Seriously? Did I ask too much? I only asked to have the right safe I ordered delivered in an timely manner. I guess that’s too much to ask of Eastern Security Safe.
Unbelievable! Here’s why I think this happened. It seems the owner of the company took two month off from his business for some reason or another.
Here’s why I’m disappointed. Eastern Security Safe sold me a safe that was 3 years old and tried to passed it off as new when I paid for a 2011 model. That’s fraudulent. They then lied to me that the new 2011 models were on back order when it wasn’t.
I feel sorry for the owner of this company. I’m sure he doesn’t know what’s going on while he’s out of the office. I’m sure going to tell everyone I know not to do business with these guys. Buyer beware!
I have now purchased the right 2011 model safe from a different vendor who delivered it to my house for free. I then paid a different company to install the unit. No hassles and I paid less for this new safe and installation. I’m happy now and so are the guys I bought the new same from. Too bad Eastern Security Safe.