Maplecrest Ford of Mendham

Great service and great deal! Bought a new Ford Escape SE and was very happy with the service from everyone at Maplecrest Ford throughout the whole process!

Please be ready to wait for 2 hours just for an oil change. My appointment was made prior, about a week ago. I don’t care much for politeness and smiles. As a business person my time is very valuable to me.

I can’t say this enough… what a wonderful company. So happy I was referred to them. I’m not only in love with my Explorer… but everything has been so pleasant with this dealership. I leased a vehicle from them 8 months ago. Everyone I dealt with during the purchase was very professional… and straightforward.
As for the service department… I have had the pleasure (yes, I said pleasure) of using them a few times now. I have had an awesome experience each time… and they always exceed my expectations!
So thankful for Maplecrest!!! I love referring them to friends and family.

Maplecrest Ford in Mendham is amazing! After a horrible experience at a nearby Ford dealership, I was very close to giving up in my car search — but decided to give Maplecrest a try. I’m so happy that I did!
My initial experience was over the phone/​email with Marla, who sent me True Car certificates for several options of the model I wanted. Not only that, she had them printed and waiting for me at the dealership when I arrived. So helpful! I knew exactly what kind of models that had in their inventory and what price I would get before I even decided to go there.
When I arrived at the dealership, I worked with Frank, who was clearly very knowledgeable, attentive, and helpful. He talked me through the entire process and gave me quotes for several different financing and leasing scenarios. He took the time to answer my questions and do things in an order that made me feel comfortable, not in the process that «is just how it’s done» like I experienced at the other dealership. I came back the next day to sign the papers and pick up the car (the business manager came in early to accommodate my schedule!) Frank sat in the car with me for 20 minutes or so to show me how to work all of the features, set up my phone, settings, etc. and assured me that I could call him at any time with any questions.
I did do some research on my own to ensure I was getting the best deal possible, and I assure you, I was. I ended up leasing a gorgeous, brand new, 2016 Ford Fusion that had all the right features and at the right price. I also got a great value for my trade-​in. I believe that my fiancé and I will be going to Maplecrest Ford for as long as we live in the area. I see no reason to go anywhere else!

Let me start off by saying that I found their entire staff to be polite and well informed about their area of expertise. This applies to both sales and service (prior experience). The customer area is clean and has a nice selection of vehicles.
Now onto my SALES department experience. In one word: OVERPRICED. They are definitely catering to the Mendham resident that does not «shop» for the best deal. They are going to present you with a figure and tell you that this is the «best» deal that anyone can give you. WRONG.
I visited Mendham Ford not long after opening (around 10am) during a quiet weekday and was approached by a well spoken and polite sales associate. I was ready to purchase on the spot. I was paying cash for the lease (APP) and have an excellent credit rating. I knew the car I wanted and SIMPLY asked for the best price in the Northeast. I did not need to engage in needless «chit chat» nor take a test drive. All my information was presented to the sales associate on a sheet of paper. THIS TOOK THE SALES ASSOCIATE OUT OF HIS COMFORT ZONE.
After politely asking the sales associate (and sales manager) to just present me with the price and not engage me in idle chatter, the price finally arrived. I immediately new the price was way over what I could ultimately find if I spent some time calling dealers in the Northeast. I thanked the dealer for his time and told him that I would be calling him back shortly after I made some calls.
After returning home I called a few dealers in a more depressed region of the country and within 30 minutes I negotiated a price that was $ 1600 dollars LESS than Mendham Ford. Yes 30 minutes! Yes the exact same car! Yes, the out the door price. Everything exactly the same as Mendham Ford.
Who was this dealer? Van Bortel Ford. With two short ten (one was 8) minute calls, the salesperson (Matt German) beat Mendham hands down. And YES they would deliver the car to me at the NY/​NJ/​PA border. Yes, the lease price included the NJ tax. There was NO idle chit chat. Just business. After a few emails and one large FedEx package the deal was done and I just saved about $ 1600 dollars. It took very little effort or time.
And now for the rest of the story. In the meantime I emailed Mendham Ford (sales associate, sales manager and manager) and said can you do any better for me? NO, they said. This is the best we can do, that anyone can do. Ok, ready… Mr Sales associate I received a price way under your price (I did not tell him exactly how much). His reply? IMPOSSSIBLE, THEY (Van Bortel) ARE DISHONEST, IT CANT BE DONE, NOBODY CAN GIVE YOU A LOWER PRICE, THAT IS NOT A REAL PRICE THEY ARE GIVING YOU, THEY ARE NOT INCLUDING TAXES (yes they were)…and on and on. You have heard all the stories.
So the day comes and I receive a contract from Van Bortel. There is my price, just as it was quoted by Matt. HONESTY from Van Bortel.
Two weeks later we meet the salesman at the border and he delivers me my Ford Fusion Energi. No bait and switch, no extra fees, no nothing. Just my new car. The exact price as it was negotiated and quoted.
Who would you rather deal with? Mendham or Van Bortel ?
Did I hear back from Mendham Ford after I told them exactly how much I saved and that they were WRONG about the best price. NO I NEVER HEARD BACK. Embarrassed? I would be.
Conclusion: If you are the type of person that needs to be coddled or pampered, sweet talked and walked thru the process of buying a car, then Mendham Ford is for you. But, you will PAY for the privilege. If you don’t mind overpaying, go to Mendham Ford (you don’t even get the free oil change for life anymore). But, if you are looking to save some money and get the car you want, without any hassle. Try Van Bortel and ask for Matt.
Just a side note, I received the same NEGATIVE experience from Family Ford in Netcong. Though in that case they would not even give me a price since I did not want to engage them in idle chatter.
Van Bortel Ford is in East Rochester New York.
I am not associated in any way with any car dealer or any car buying service. I am just a retired guy looking to save some money (just in case you were wondering).

it took 24 hours to do what started out as routine service checkup that should have taken less than 1 hour and cost under $ 50. They called 1 ½ has later telling me that they recommended 3 add“l minor items taking add’l 1 ½ has. I agreed. Just before time promised, they called saying mechanic had left due to some emergency and they would call when done. 2 hours later, we called them, still not done due to family emergency but did offer loaner. Finally ready at 10:30 next day. they refused me request for any other explanation or why another mechanic couldn’t have finished it. This is not my first time using Maplecrest Ford, I have experienced theirs calling to say additional work needed but this was worst ever! The. only thing they did right was to offer loaner but I had my wife call to demand it.