Urban Outfitters

I typically stay away from this UO due to the reviews, but after receiving a damaged skirt (zipper was broken) from a recent online order, I decided to take my chances and see if I could return it at this location. Not only did they take the skirt back, they also ordered me a new one and shipped it to my address free of charge!
I’ve always been greeted and assisted whenever I needed to find an item, but this is probably due to the fact that I try to visit during low traffic hours. Also, if an item is marked down on the website and you find it in store with a different price, they will match the price (if you let them know).

I’m done with this Urban Outfitters. I’ve been to many a UO in my life and have had alright experiences. Something about this location is just No Bueno though. I’ve gone multiple times since we moved here to Memphis and everything I find is just either overpriced or boring compared to other locations. Whoever is in charge of ordering their inventory needs to take a lesson from the Urban Outfitters around Virginia and Washington D.C. There are always exciting things to find there.
And let’s be honest, most of us can only afford the things we find in the sale section. Unfortunately there are never any good deals unless you want to buy something that you could have purchased over at Goodwill for about ¹⁄₁₀₀^th of the price.

This place has been growing on me. It can be pretty expensive for some basic necessities. Half the stuff I try on makes me look homeless. And not the cute mary kate olsen kind. If i go in there, I usually hit up the discounted rack to justify obscene amounts they are asking for. Still end up spending 100 plus dollars. Oh well.

My last trip to Urban Outfitters! I have been a solid monthly customer (I have a teenager). We had to say goodbye to UO today on principle. They refused to let me use their restroom. They directed me to the service station across the street. I ran across the busy street to the Mapco — their restrooms were out of order (probably tired of allowing UO customers coming over). I came back to UO pleading for mercy– no again, told me to try some pizza place down the street. I couldn’t find it! On a Sunday, in that area, there was no where to go. After telling the manager I would never come back there, we left without the things we had come to purchase. My teenager learned a very good lesson on what constitutes HORRIBLE customer service. Thanks, Urban Outfitters!

I guess I don’t fit into the typical UO shopper because the last few times I’ve been in the store, I was completely ignored by staff while everyone around me was greeted warmly and asked how they were doing. I’ve worked in retail and customer service my entire adulthood, so I’m acutely aware how busy associates are, but that they have time to speak to everyone — whether they’re cool or not. I ended up leaving without making a purchase. I’ll do my shopping online from now on.

Bought blue jeans a week before Christmas, wrong size so took them back day after Christmas and they were on sale 30% off. Urban Outfitters Memphis would not honor the sales price on the exchange for the same pair of pants but different size. Okay in theory I could have returned the pants and come back 5 minutes later and buy them on sale and beat the system but I expected this store to be legit. HUGE ripoff — every other big box store lets you have the sale price. Especially when you are buying yet more items on the second trip there. Will never shop here again. This is bad business.

I am from Toronto and when I found out there was an Urban location here I was relieved. I don’t subscribe to typical local fashion. This store is awesome for nerdy and quirky home stuffs, drinking parphernalia and accesories. They have a nice albeit overpriced selection of Converse.

We had been driving by this place since they opened and never stopped in. I’m glad we finally took time to check it out. I like this place. Nice urban style clothes at reasonable prices. No salespeople pressuring you to buy something. The design of the store was nice and urban as well. If you hadn’t stopped in to check it out stop in you won’t regret it.

Horrible customer service! There is nothing but hipster wanna-be’s working there and God help you if you ask for assistance. Go by there and ask an employee for help and enjoy the blank stare through heavy massacre, it’s funny.

Awesome urban outfitters! So chic inside and I could look around forever

The UO store in midtown is a beautiful, nicely laid-​out store. I’m young, thin, and don’t mind spending a few more bucks on quality clothes. However, this store employs rude, unhelpful jerks who cannot be bothered to do anything but look at you sideways when you ask for anything. I was super excited to have this store here, but I find myself shopping on the website more often than not. At least their online customer service is good. So, I would suggest they ditch the snobby kids and hire some people who, you know, ARE NICE.

I think it’s great they opened up in Memphis. I would have never thought they’d come here. However most people in Memphis aren’t used to spending that kind of money on clothing which is why it has been rated so low.

This is a great Urban Outfitters! Way better selection and sale section than the Nashville store. Even though there was a big crowd, there wasn’t a line to check out or to try on clothes. I’ll be returning the next time I’m in town!

If you’re over 30, over 100 lbs, and don’t have your parents disposable income to spend… don’t shop here. You will just feel, old, broke, and far from cool.
However, they get an extra star because they sell books.

LACK OF STOCK, things there are overpriced.

Though Urban Outfitters is a national chain, it’s worth noting that their stores are all tailored to their location. Meaning, their stock varies by store and that they try to fit in with the neighborhoods that they move into.
In the case of the Memphis store, that meant fixing up a long-​empty building at the corner of Central and Cooper. They ripped down the building’s gross stucco-​y façade and exposed the original brick exterior. Inside, the two-​level space is warm and inviting with shiny wood floors, exposed brick and slatted wooden dividers.
You would be right to say that Urban Outfitters is something of a hipster mecca. While they have a fairly wide range of clothing for girls and guys, it’s definitely targeted at those who are still at an age where taking huge fashions risks is perfectly acceptable.
It’s definitely trendy (there are a lot of shiny tanks and 1980s-​style florals), but there are also plenty of cute basics (think solid or patterned t-​shirts, jeans, hoodies, tights). The Memphis shop has pieces from the Urban Renewal line, which upcycles thrifted goods. Also, despite opening last Thursday, there’s already a sale rack.
While a lot of the clothing isn’t really my thing, the store does have some interesting housewares and bedding. They also carry kitschy coffee table books, records (but not the same ones that you’d find at Goner or Shangri-​la), Lomography cameras and bar-​ware.

The First UO in memphis!!! I think memphians are happy to see a big chain stylish clothing store open in mid-​town, memphis. However, the store is still lack of new clothing since the store just opened today. Will see how it goes.

Great. More hipsters buying crap from China.