Terminix

Thanks for the no-​show for the appointment today. I drove 2.5 hours to get here to meet a Terminix representative. Then I call in and you leave me on hold for 25 minutes until I finally hung up.
I made the appointment a week ago and even received a confirmation call yesterday for the appointment today.
When I made the appointment I gave the correct address and discussed what I wanted done.
It gets even better, the representative was sent to an address 100 miles from here.
A complete waste of time. I’ve been trying to reach someone at Terminix for almost two hours and was able to reach one person briefly before I was put on hold.
I would strongly recommend another company.
As soon as I arrange for another service I will be cancelling Terminix on both my homes.

POOR CUSTOMER SERVICE
I canceled their monthly treatment at my Florida home due to poor local support — and corporate support.
Terminex seems to be a private company that licenses their brand to local franchisees — and doesn’t really care about the franchisee’s delivery of services or their customers.
Additionally, I still have their annual termite protection.
They come to inspect each year, and then try to bill me for more than the prior year (when I was contracted at a static rate).
So, each year, I have to call to get Terminex to revert back to the correct price.
This is my most annoying vendor.