Panda Express

Terrible customer service at front counter. Lunch time and one person serving and checking people out. Stood in line for 15 mins behind four people.

First visit here and I was sorely disappointed. I made an online order and when I got there, I stood for 10 min before anyone acknowledged me. There was another lady that came in at the same time as me and she stood waiting to place an order for about 10 mins as well. Had I not already paid for the order online, I would have left. Also, the dining room was dirty. No one bothered to wipe off tables to take the trash out. Large puddle of water in the floor with a caution sign over it. It was something that could have been easily moped up. When I was acknowledged, I still had to wait for them to cook the 3 smallest crispy shrimp ever. I see why no one is recommending this place.

Don’t go through the drive through! Horrible. I’ve been in the drive thru for 20 minutes and I’m still waiting.

CUSTOMER SERVICE was HORRIBLE tonight!!! 12÷1÷2015! My friend and I waited 20 minutes on Honey Chicken and Terriyaki Chicken. we sat down and was never notified that the food was available. The server/​cashier was VERY RUDE and the entire time. This is the second time in a row that I have encountered this type of service!!! I DO NOT RECOMMEND this location in Germantown PKWY after 7pm! They run out of food with NO apologies! The manager was worst than the server/​cashier. We were very patient, even sat down to wait for the item we wanted only to find out the Teriyaki chicken didn’t have the sauce… PISSED I will be notifying the manager!!!

Stuck in drive through line for 20 minutes — concrete curb keeps me from leaving ! Don’t even care about the food at this point …

I’ll get to the point: Slow service, my food every time is always overcooked and hard, and they always get my order wrong. After the lunch rush, my usual wait time for drivethru is approx. 20 min. for from «gourmet» and «express». Recommend going elsewhere for your Chinese food fix.

There is nothing «express» about this location. You might as well hit up one of the Chinese buffets. By the time you’re finished and suffering miserably is about the same amount of time it takes to get your food in the driveway.

Food was disgusting. I had my order repeated wrong the first time and after I had to wait about 15 minutes for the car in front of me (with one bag) to get their order. The noodle are like play do, so dry and flavorless! I called the restaurant but no one answered the phone. The chicken was cold as very gell-​like. That’s what I get for ordering fast food!

This is a horrible example of a Panda Express. They put corn in the fried rice. Enough said.

I should not give any stars to this location for many reasons. For starters, they have an impossible entrance to the drive-​thru. You have to pull all the way around a sharp curve and once you are there, it is impossible to pull out if you have to leave and service moves at a snail’s pace.
Once we were finally waited on (the car in front if us just sat there for over 15 minutes before pulling up to the window.). With the construction, we were unable to pull out unless we wanted to jump a curb and drive down a small hill!
We repeated our orders and every time they were repeated back incorrectly (nothing even close to what we were ordering!). They were out of most fountain drinks, they had no iced tea and the girl seemed confused throughout the entire process.
In addition, when she finally repeated our order back, most of it was incorrect and we could not get her to understand us. We finally just drove through and went to the Collierville location (which was great!)

The worst Chinese food and possibly food in general, I have ever had in my life. Beef was tough, noodles were non edible, onions in dish were black and rotten, and the sweet tea tasted as though it had chemicals in it. It seriously made me sick!

I have been to this Panda Express twice, both times I’ve sat in the drive thru for over 30 minutes, and I’m not exaggerating. The first time I did I was ok with it, because, hey sometimes it happens and there’s a wait. I couldn’t drive off either because the way they have it built I was forced to wait or drive over a curb in my car. I went again yesterday and sat in the drive thru for 35 minutes with 2 cars ahead of me. To top it off the chow mein they gave me was beyond awful. The spring rolls were cold and I didn’t receive any sweet and sour with them, nor did I get any soy sauce. After waiting for so long I thought I would at least have a decent meal, but that was not the case. I would not recommend this place to anyone.

It wasn’t the best, it was alright. Drive thru can be slow. Sometimes the chicken taste rubbery…

Panda Express offers some good quality and fresh foods. Every chain or branch is different based on the manager an employees. Some people give you huge portions some give you healthy portions. We are so used to stuff Chinese plates and when it’s anything other than that, then there is a problem. I sometimes can get really upset or greedy when my plate isn’t overflowing with food. But I do notice that whatever portion they give it does do the job. That’s why us American are so overweight because they know we are greedy but here we go:
The portions were small but I was full when finished. The good was fresh and some trays were low or empty. The noodles and rice were delicious and cooked well. The orange chicken and teriyaki was awesome like always. The sweet tea is so delicious and the customer service was great! They took care of us and I don’t see what the problem is. With every restaurant you know rush hour is packed so I can’t fault them for that. We came around dinner time. No line. We had a good time at this restaurant and I will be back when I’m in the area and craving this.
Everyone’s experience is different and I was afraid to go based off the reviews but I’m glad I went anyway!
5 stars just because it wasn’t what people said it would be on my visit!!!

This review is a bit mouthy. Skip to the bottom for the TL;DR summation if you’re in a hurry. Also, see my collage photos contrasting Panda’s website photos with reality.
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So I finally decided to go to Panda Express today (7÷29÷14) and try their «gourmet Asian cuisine.» I should have continued to trust my instincts which had kept me away for months, but I thought, «What the heck» and decided to give Panda the benefit of the doubt.
Typically, at a drive-​thru, you place your order, they take your credit card, charge to the card, hand you back your card with receipt, then assemble your order. Panda’s procedure unnerved me a tad as the attendant kept my card either in his pocket or laid it in the register until he finished assembling the order. This is a recipe for fraud.
The menu states that a 4^th entrée can be added for $ 1.00. This is not the case in reality. An extra entrée costs in the neighborhood of $ 2.50. The price is fine, but I brought the confusing menu to the attendant’s attention and received an indecipherable response to which I can only compare a sub-​dialect of Swahili.
Having eaten at tons of Chinese-​buffet-​type restaurants in the past, I have a pretty good idea of the general expectation of food appearance in these places. So as I approached the drive-​thru and noticed the menu adorned with glorious, professionally photographed food items, the first red flag goes up. My order consisted of those items which most appealed to me visually. Essentially, I was sucked in by their marketing and ordered broccoli beef, honey walnut shrimp, teriyaki chicken, and chow mein & spring rolls as sides.
The broccoli beef was a tad above room temperature. There were two small pieces of beef. Half of the broccoli was undercooked.
The honey walnut chicken (the most tasty of my selections) was almost cold, but had a good flavor. Served fresh and hot, this item would have actually been good.
The teriyaki chicken was cooked properly, tender, juicy, and moderately warm, but had almost no teriyaki flavor. Served with more sauce, this item would have been quite tasty. As I received it — just baked chicken pieces.
The chow mein was almost inedible. It was undercooked, tough, cold, and strayed farthest from the pictorial menu representation than any other item I ordered. Bleck!
The spring rolls were crispy on the outside, as expected, but the cabbage filling had an almost chemical taste. They did not taste safe to eat.
TL;DR
In short, expensive, mediocre food at dangerous bacteria-​producing temperatures.

I always try to eat local but nothing wrong with a chain restaurant right? While it was not the best meal I have ever had it was pretty darn good. Price was right, food was fresh and tasty.

Take the drive through … Service is slow inside.

So… G always raves about Panda Express, so a group of us all went to the Cordova location. We just recently got Panda Express in the Memphis area. Now there are two: one on Winchester and one on Germantown Parkway.
I chose the two meats and one side option. I got fried rice with sweet fire chicken breast and Beijing beef.
I enjoyed my meal. It is also tons of food for cheap. If I happened to be near one, I would go back. However, if I’m going to eat fast food Chinese, I’d rather go to the place in Oak Court Mall.

Yeah, not exactly the best or the most authentic place to have Chinese food, but the ingredients are fresh, the preparation is consistent, and the chow mein is excellent! And this chain kept me fed during my college days…
Thank you, Panda Express!

Mall food court meets stand alone building with a drive-​thru. It’s cheap, it’s fast, and it tastes like what you would expect from a Chinese place in the mall. They prepare in mass quantities and store under a heat lamp. If you go at a busy time, it will be a lot more fresh than if you go during an off time when the food has been sitting around for a while. Not bad, but nothing to write home about.