Massage Envy

I had two services, facial and massage. Both were gifts. One was at the Germantown location. The other was at the Collierville location. Both services were relaxing and absolutely wonderful!
The scheduling at both locations was a catastrophe! One service involved a transfer from a member. When scheduling, the front desk staff could not locate the transfer in the computer. I alerted the member, who called, and informed me that I «was good to go». After my arrival, the staff could not find the transfer in the computer! While waiting for service and casually conversing with a member, I learned of a different scheduling issue at that location for her, as a member!
After receiving a later service at the other location, the front desk staff asked me to pay. After being reminded that I had scheduled with a gift certificate, which I was informed I did not need to present since it was in the computer, the staff did not associate it with my reservation and had difficulty finding it. This incident followed two previous calls to the spa. During both calls, including the call to schedule, the gift certificate number was confirmed as being in the computer!
Although the services were «top notch», the stress associated with scheduling and securing services caused stress that the services were designed to alleviate!

Came here for a massage with the BF today, and I just have so many mixed feelings about the place! First off, the staff here are great. The girls at the front were incredibly nice (wish I got their names!), and our masseuses, Marquis and Ebony, were very polite and professional.
The massages in itself were good — 4 star material. When I booked on the phone, I was informed of an add-​on service that I would get on my hour-​long massage. BF and I both opted for the sugar foot scrub, but only he got that with the hot towels. Unfortunately I didn’t know that I missed out on this until we were walking out of the room and BF told me he got it but I didn’t.
Booking was relatively easy. When I booked on the phone, I told them that I had two gift cards that I wanted to use, and I wanted us both in the same room. When we got there, we were put into separate rooms, but quickly put into the same room once I said something. Unfortunately, we didn’t realize that it was a $ 40 upcharge EACH to be put into this room ($ 80 extra total??) until after the appointment. I expected it to be a little bit more, but I certainly didn’t expect «a little more expensive» to be $ 80! This was a little bit of insult to injury since I missed out on the sugar scrub.
One redeeming factor was that the girls in the front informed me that by getting the 3 month membership, I would essentially be paying todays cost for the both of us, and still get one more massage! They were so pleasant and helpful in explaining the membership to us… Especially since we were a little out of it after the massage!
All in all, service was great, massage was good! Disappointed about the mix-​ups, but I wouldn’t be against going back!

I give 4 stars to this location and 5 stars to my massage therapist Dalicia. I have a monthly membership, which is well worth it. It is decorated very nicely and there is a special tranquility room for customers with monthly memberships. They offer an assortment of beverages (different teas, coffee, and water) and candy (mints, butterscotch). The candy bowl reminds me of candy my grandmother would have in her purse (lol). This location sometimes have events and I think that’s really cool.
It took me about three tries before I found the best massage therapist; some are too rough, don’t do enough, or don’t apply enough pressure. Dalicia is the best! I love getting my scalp massaged and there are some therapist that don’t do it or consider to ask. I never have to ask Dalicia. If I ever win the power ball, I’m taking Dalicia… sorry Massage Envy lol.

Ive been coming here for years. I am a member and I love my monthly massage. Very reasonably priced and these people do an awesome job!

I’ve been a member for 3 yrs. I’ve only had good experiences at the Midtown store. I’ve had massages all over the country and not all that great either. I’ve found the employees caring and professional. Craig Wyatt is the best. Craig is professional and attentive to your concerns.

Omg… where do I begin! So the husband likes to surprise me with these massages. So when you walk in, the ambiance is fab. But I always seem to get a young person with the «fresh out of school» routine (poke here, poke there, slight rub this way, slight rub that way)…geez louise, give me a break!!! After several min of probing. I released my self from the torment, walked out and left a hand written tip and went got me a well drink !!!

The 20 minute of what should’ve been a 50 minute massage was great. Overall I’d give it .5 stars. The therapists had some confusion… I ended up placed in a random room and the therapist didn’t know who I was. And of course the therapist made it seem like it was only my fault. They couldn’t take care of any type of compensation since I only got a 20 minute massage (10 minute complimentary foot and 10 minutes out of my 50 minute Swedish massage). There was no manager that could be reached. Never again… first time and last time ever trying out this place

Ok I’m torn because I’m a member here and keep coming back each month but cannot say it’s bc it’s excellent. It is a great value if u join the club and like massages often. U will need to try a few ppl and find ur fit, but once u do find «the one», stick with them bc not everyone here is as talented as others. There aren’t a lot of options in Midtown so I will continue going. Plus the one in Germantown offers facials! Coolness

Nice place for deep tissue massage. They fixed my back! Super friendly staff and cute girls working at the front desk. It was very relaxing!

I’ve been a member since Sept 2013. So far I have tried several different massage therapists. If you clearly communicate what you like or don’t like you can pretty much get what you want and actually enjoy your time. My health is improving and massage therapy helps. Try it.

Awful experience. They tricked me into the year contract and then wanted more money after 6 months. Was not happy 2 months of masssages, so I tried to cancel. There would not let me. The massages are not 1 hour/​60 minutes, like posted. They won’t let you use your monthly credits for anything else. If you try to give them to firends, you are charged a transfer fee. Also, anytime, in the begining, when I wanted to go get a massage, they never had anything available. Also, they wanted me to show up early for my appt., but then made me wait and wait.

My hour long massage just lasted 35 minutes. They said they would upgrade my NEXT massage. Why would I want to go back to a place like that?! I am beyond irritated. I was 5 minutes early (they confirmed that I checked in early) so it’s completely unacceptable that this happened. I can’t believe this place is in business. Actually, I can’t believe I didn’t make a bigger deal about it than I did! What was supposed to be a treat for myself turned out to be me getting cheated out of money! NEVER go here. I never will be back and will tell everyone I know not to go there as well.

After searching out the other reviews I have to say I must have been lucky.
My massage was with Ty. She was great, made me feel very relaxed. The price was great after getting a Valu Pack first time massage for $ 49.
The beds have warmers and the relaxation waiting area, not a full spa experience, but better than Goulds waiting area.
Overall I feel more relaxed and my shoulders are less tense. The price was reasonable. I would go back and I’m considering the 6 month rate. They have deals for couples.
DO expect to provide a credit card at the time of your reservation.

I’ve been a member here for a while. And yeah, there are some therapists there that aren’t all that great — with those, you definitely do get what you pay for. But there are a couple who do have really good hands.
The key to this place is finding someone you like, and just sticking with them. If you do, then it’s a pretty good value — 50 bucks a month gets you an hour massage.

Very friendly, effective staff. The prices are a rip off after your initial visit. But hey… if you have the money definitely go check them out ONCE.

I was in town visiting my fam for Christmas and me and my mom decided to get a massage. We saw a coupon for Massage Envy, and thought. What the heck! Lets try it!
So we booked our massages, and then I checked Unilocal.
After seeing all the poor reviews for Massage Envy, I was a little hesitant about our appointments, but we decided to keep them, and just keep our expectations low!..
My mom had a masseuse named Karen, and I had Emily.
My massage was actually really good! I was pretty surprised after expecting the worst from reading other Unilocalers reviews. The location is great, and the facilities are very clean and neat. They played very soothing music during the massage, and there wasn’t a lot of extra noise in the halls, so you can enjoy your massage in peace and quiet!
Emily was very friendly, and made sure I was comfortable throughout the entire hour massage. I left feeling very relaxed and refreshed. My mom also said she enjoyed her massage, and had nothing negative to say about Karen.
We both came to the conclusion that we have had much better massages, but you cant beat the prices at massage envy. You kinda get what you pay for!

Massage Envy… hmmmm where to begin? I work in a full service salon/​day spa and I know what a good massage should feel like. This just simply ain’t it folks.
I went here one off-​weekend when I couldn’t get in to see my regular massage therapist at my place of employment. To be honest, I had heard all the negative, but it was cheap and given that I get massages pretty cheap at work, I’m spoiled (what can I say, at least I admit it) and refuse to pay a lot to get them done.
Didja ever see the episode of Friends where Ross decides to massage Phoebe’s old man client, has no idea what to do and starts poking at him with kitchen utensils? That’s how I felt. There was no pressure — and I don’t even like heavy handed massages. I was totally uncomfortable within the first 10 minutes, simply because either she had no clue what she was doing or she just didn’t care.
The place is clean and everyone was friendly enough, but it just doesn’t do a massage justice. If you’ve never had one before, you could go here and be none the wiser. However, if you get massages frequently, I would guess you’d be as disappointed as I was.

The best thing about Massage Envy is the price. It’s relatively inexpensive to get an hour-​long massage.
Sadly, with massages, you get what you pay for. I got two massages there. They both felt pretty good, but they didn’t actually seem to relieve any of the tension and stress in my back. I’ve got some major knots and Massage Envy didn’t do much to get them out.
It’s a nice place, but it definitely feels like a chain from the design to the signs pushing for tips, to the effort and skill of the therapists. I’d recommend finding a local or independent LMT to get the job done better.

It’s hard to think of something positive to say about Massage Envy, but… they had nice music! And the waiting room appeared to be tidy.
Unfortunately, there’s absolutely nothing good to be said for the actual massage. I visited Massage Envy after pulling a leg muscle playing tennis, and hoped they could sort me out for a reasonable price.
My masseuse (for lack of a better word) spent the entire 30-​minute session prodding languidly me with the fingertips of one hand while texting on her cell phone with the other.
Avoid at all costs.