Joe Stewart Body Shop

I would give 0 or negative if I could but that is not an option here. First let me start with the customer service/​staff. It is terrible. They are inexperienced and will lie to you. You can call and call about your car in hopes of getting an answer-​a week will turn into 3 months. Your only hope is to bypass the workers and only deal with the manager himself. Yes correct 3 months without your vehicle who has that kind of time??? Now to put things in perspective their attitude is this-​you bring it in for the situation to get fixed. You arrive and it gets damaged while they have had it during the 3 months. Who is responsible? Well Joe Stewart body shop says you are!!!
How can this be you ask-​me either!!! How can I put scratches on my car when I don’t even have it?
The staff was very careless putting my car back together. I was forced to take my car even though I told them I was not satisfied with the work due to problems staff did while in their care. Now 3 months later, many headaches and nightmares the problem continues. The original problem is fixed but the damage the body shop did now has to be felt with. If you choose this body shop-​take lots of pics of your car-​of places that are perfect!!!(bumpers, door panels, seats, etc). You will need proof. Otherwise choose somewhere else. Don’t be fooled by any awards this place has won. I will never go back except to get what they tore up fixed. I hope this saves others headaches, time and money.

I will first provide the preface for this experience: It was my birthday, I had my 2 kids in the car, driving home, some knucklehead decided they needed to be in my lane of travel more than I did, so I swerved to avoid the accident — happy birthday, sucker! In so avoiding the accident, I skid and hit a high curb at a pretty good clip, with the wheel cranked to the right — impacting pretty squarely on the driver’s side front wheel. Needless to say, the suspension and wheel on the driver’s side was FURBAR, and given the rate of travel and the fact that it was a high curb and low-​sitting car the engine cradle and driver’s side frame rail caught a good knock, too. This is what I knew before the car ever even went into the shop, and actually told the rep I spoke to the next day all that I was 100% certain was wrong. I guess the rep I talked to thought how could some schmuck that has enough money for a BMW have enough car know-​how to know what was wrong, because he utterly dismissed me — turned out, I was dead on plus a couple minor things.
Reading the website and the one other review on this site, one would think: «This is the preeminent place to take my BMW.» One would be correct, if one has more money than sense, and their BMW is a secondary vehicle and not a daily driver. This body shop TAKES FOREVER. It took them 2 weeks just to «find space» for my car (I should have trusted my gut when I had the inkling to pull it from the shop after a week went by and they still didn’t know what was «wrong» with it), then another 6 weeks to actually work on it. Not only did they have my car for 8 weeks, but they managed to outright lie to me — blaming the lies on an «inexperienced service worker who didn’t understand what was wrong with the car or where it was in the repair process.» I’m sorry, but lies are excused by inexperience or failure to DO YOUR JOB and go look/​ask someone about the status of the car? I think not! I’m all for someone taking my $ 50,000 vehicle and rehabbing it to brand new; however, the excessive amount of time, coupled with the lies and/​or excuses as to why the job was not getting completed has sullied any and every positive opinion I have of this place.
So, I will say that it seems they do quality work (the wheels haven’t fallen off, yet), and the staff I’ve dealt with have been cordial — even if not truthful — for the most part. That said, in no way, shape or form will I give them a dime more of my business or a second more of my time. The only reason I gave them 1 star is because I have to assign some value and negative isn’t an option. So do be aware that if you take your vehicle here, you better plan on not seeing it for weeks on end, especially if it actually requires some real work to be done. I wish I would have had a review like this about the truthful nature of this shop before sending my vehicle there and being subjected to this headache and inconvenience.

From the second you walk into Joe Stewart Body Shop, you are greeted with a feeling of customer service. Maxine greets you with a smile, uses your name as often as she can, and finds out whatever information you need.
For my specific case, I was lucky enough to have Kenny as my «go to» guy. He was fantastic. He called back. He answered the phone. He was responsive. He was knowledgeable. It. was. AWESOME! Being a female, you are always worried about what you are going to walk into when it comes to servicing your vehicle. With Joe Stewart, that fear never even entered my mind. I was never once worried that the car wouldn’t be right, and I am grateful they were able to get my car (with well over $ 5k worth of damage) back to me in under a month!!!
Thank you SO much! You will for sure be repairing my vehicles and my family’s vehicles as well!!!