Hertz Rent A Car

Terrible Staff! Terrible Staff! Terrible Staff!
I was so frustrated with my experience here that I became enraged to the point of verbally abusing the staff! After waiting for 6 hours on a car to arrive at a facility that doesn’t even keep cars there, I talk to Tammy and she tells me she has a car for me and apologizes for my frustration prior to speaking with her. I tell her I am heading to her to pick up the car. She asks how long, I tell her 20 minutes. (I find out the reason on the way to the office (from the insurance company) they don’t have any cars is they are changing fleets and don’t really have ANY cars to rent.)
I get there in 19 minutes to be told she just left to take the car to the facility that I had been waiting for originally. Wait? What? It hits the fan then… I asked the guy there why he didn’t tell me about the fleet change and his response was, «I had been telling people that all day». Why not me? I wait for her to get back after we call her and every second is more maddening at this point. When she finally arrives Adam was done and I didn’t care how bad I offended anyone there. The breaking point for Tammy was we telling everyone in the office was an «IDIOT» She snatched my ID and CC up said I don’t have to take this from you.
I still stand behind this statement. They are all idiots!
In hindsight, I realize that it did not help me get a car when I really needed one after an accident left me without one. I was refused service and was asked to leave after telling them that they «sucked» (this part was funny, dude was like, no sir, I do not suck) that part was worth having to go to Avis and getting a car.