Great selection of new sneaks and athletic clothing and gear. Appalling customer service. When I walked up, the salesperson had her cell phone in hand and only looked up at me at the end of our ‘conversation’. My last experience went like this: «Do you have these shoes in a 10.5?» «I don’t think so…(distractedly)…I’m not sure.» «Could you check?» «I’ll buy them if you have them in my size.» «I’m pretty sure we’re out of ‘em.» «Could you check?» «We’re out of them.» «Maybe I should ask a manager to check?» «Hold up…(checking a text message)…I’ll check.» After five minutes, she returned with the shoes, in my size-which I purchased. I haven’t been back since. They need: The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Robert Spector