FedEx Customer Relations

I will never use Fed Ex again and I will not order from any company who uses them to deliver their products. The people in the office are very nice but their policy and delivery drivers are terrible. Twice, Fed Ex has delivered our packages to the wrong address. A few months ago my son sent me a package and shipped it through Fed Ex. I tracked the package and it said delivered, left at back door. I live in an apartment and I do not have a backdoor. The apartments behind me are clearly marked with the building number and apartment number so its impossible to think that its the backdoor. Both times it happened, I called them within 30 minutes of the delivery and instead of sending the delivery guy back at that time to get it and deliver it to the correct address, they wait hours and then have the delivery guy retrace where he went and then finally 48 hours later, come back and see if he can find the package IF it is even still where he left it.
The first time it happened, the delivery guy never did come back and find it. I actually found it over a week later. Thankfully the man he delivered it to had been out of town and was unaware of it even being there so I was able to get it. But my son paid 100 dollars for 2 day shipping and never got his money back. This second time, we are still waiting to find out where our package is. Fed ex should never be allowed to charge for their services because they do not provide the services they charge for. Its not worth the trouble or the money.

Horrible International Service. I sent an envelope from USA to Philippines, They lost my package upon pickup in Henderson, NV on 6÷23÷15. I called 800 number and was told I could not file a claim for reimbursement until they traced the package again and again, Finally the confessed it was lost and allowed me to file online claim, which they promptly closed for no reason without informing me. I reopened the claim to get reimbursed my $ 66.21 for shipping and was sent a check dated 8÷3÷15 for $ 20. I paid $ 66.21 not $ 20.00, Nobody can explain this to me so I reopened claim yet again and filed complaint with BBB. Use DHL for international shipping, way better, reliable, and less expensive. I will never use FedEX again because the customer service and claims department is a nightmare.