Chuck Hutton Chevrolet

When my husband and I visit Chuck Hutton, initially we were only there to get an oil change. We had no intentions of purchasing a new car. We were stereotyped by many Sales Representatives and they did not greet us. My guess would be that they thought that we would not be potential buyers. We did a trade in from a 2015 Malibu LS to a 2016 LT Sport. As returning customers, we gave Mr. Fred Chambers our business. Mr. Chambers created a pleasant atmosphere for us; Mr. Chambers is very professional, trustworthy and straight forward. Qualities like that speaks volumes about a person and he continues to provide those services time after time again. Mr. Chambers would be the only reason that we would bring our business back to Chuck Hutton. Over all, I enjoyed my visit and Boi am I enjoying my new Malibu. Thanks!

Chuck Hutton is conveniently located near my job, so I would go there for any issues I have with my car. After a couple visits I noticed that the service department was poorly ran. I felt like my time wasn’t being valued, there would be no follow up calls so I would have no idea about the status of my vehicle. It seems like the only time the associates would return your call or answer the phone would be when they had good news («your car is ready»), otherwise don’t expect to be updated or have calls returned. Despite these issues, I continued to bring my car here for oil changes or any minor issues I would have. I basically prepared to leave my car there for a few days at a time because I had other transportation. After my last experience at Chuck Hutton, I decided that I could no longer give this place my business. Their chronic lack of customer service (not returning calls, not following up and downright avoiding me) has frustrated me to the point that I will drive 30 minutes to the next closest dealership. I have spoken to supervisors and managers, which has resulted in temporary fixes, but things remain the same.

Two weeks after moving to Memphis, my tires were stolen and my car was brought here for the replacement. The dealership is HUGE, which explains their piss poor management. It just gives the feeling that they have spread themselves incredibly thin. After walking to the main service center I was told I was in the wrong place and had to walk even farther to the right area, only to find no one there. I had to call the dealership while in the waiting room after 20 minutes to tell them to send someone, and it took them an additional 10 minutes to get to me. when going over the service done to my car I found dents that were not originally there and that there was a random panel removed and re-​painted that they tried to convince me was damaged during the tires being stolen (the panel in question is at the top of my car by the door). The person at the desk didn’t know how to run cards, so that added another 20 minutes. After all this, I get in the vehicle and find cobwebs on the dash and adhesive from the sticker they used on my rearview mirror. The moment I knew I would not return was hours later… when my tire light came on! With other dealerships in the area, there is no reason to put yourself through an experience like this.

I bought MY 2014 Corvette from Chuck Hutton. I had a terrible experience which is still unresolved with their service department. They took my car out for test drive a a rock hit my windshield. They would not replace it. or return my calls. Les is the worst to deal with. I will never go back. This was only part of a long chain of events that took place, BEWARE!

Took my toyota here to get repaired and there was backsplash from the paint every where on the vehicle when complete. Quality of work here is pathetic!

The service department did a great job with my oil change, patching up a tire, and a rotation. They were also very informative and helpful. The service advisor, Mark, was extremely helpful.

Great service!

12−27−12; Went in for an oil change for the first time on my truck. The service didn’t take too long, I received very courteous service and the waiting area amenities were nice. On a side note: more power receptacles to plug in phones, tablets, laptops would be nice. Overall, the experience was enjoyable!

I purchased a 2013 Camaro from this dealership and had a smooth buying experience. The sales staff was very friendly and helpful and I highly recommend them!

I am writing this review today because of the stellar experience I had at Chuck Hutton Chevrolet. I have always used other places for my car service needs, but I decided to give Chuck Hutton a whirl. I pulled into their service bay around 8:30 in the morning. There was quite a long line of cars in both service lanes waiting on service. I was quickly greeted by a Service Writer named Monica. I explained I needed an oil change, and she set me up. I was surprised to know they give free instant alignment checks on every service visit! Luckily, my car was aligned right, but it was great peace of mind to know I was ok! I went and waited in the waiting room which was nicely furnished, had a large tv, and free coffee. Everyone in the dealership was so nice and friendly. I walked around the showroom to look at the cars and spoke with a nice salesman named John. I explained I was just looking around, and he did not try to pressure me at all. Did I mention how nice their showroom is? It is brand new and large! In no time at all, I was called up by Monica because my car was ready. I paid a very reasonable price and went to get in my car. They also gave a free carwash with my oil change! You cannot beat a free car wash! Chuck Hutton got me in and out very quickly at a good price. I would definitely choose to do business with Chuck Hutton again!

Terrible service. They don’t honor their advertised prices. They are terribly disorganized. They mess up schedules and are poor making contact and keeping us informed.
We have had basic work such as warranty recalls and oil changes (on a $ 40k new car) and they still don’t seem to care about us any time we have been in. We had some body work done in their body shop and it took them 4 visits to blend paint.
Seriously, if you can go somewhere else I would advise doing so — just on their bad customer service alone. I am not sure I trust their repair work either.

I had a terrible experience here with their service department. I would not recommend this place to anyone… if it was the last place on earth available. I came in for a recall, and after having problems with strange noises IMMEDIATELY AFTER DRIVING OFF, the manager acted like I was out of my mind when I brought it back to have it looked at. (Probably because I am a woman). I know that if I were a man with the same situation, I would have been treated differently. This place SUCKS. AVOID AT ALL COSTS