AutoZone

Last Tuesday I purchased front brake pads, and front rotors for a Ford Focus 2001. Original rotors at 135,000 miles, I had them look up the correct parts, I paid for them & went home. Wednesday morning at dawn I began the task. I had no issue with installing the brake pads, but the rotor did not fit. It was the incorrect part. I matched it up against the old removed rotor, and the 4 holes did not line up.
I called this Autozone on the phone, a man answered. I explained my not being able to drive the less than 2 miles to get the correct part. He told me I had the correct part, but bring it in for a better match. I explained I had my only transportation on jack stands, and I just installed the new brakes. He told me to put the old rotor back on with the new brakes, drive it over with my tools. I could then jack it back up, remove the rotor, bring in the new ones I just purchased, and he would match them.
I had no choice at this point. I did exactly what he said. Yet I decided not to repair my car in the parking lot as he told me to, as there are signs posted all over for no car repair to be done on premises. I brought in the new rotors, and asked whom I talked with, no one spoke up. Not even the Managers.
A nice man looked up the rotors’ part number for me, and said «there are 2 options for your model year, but we do not have the other one in stock, you would have to drive another 7 miles to get them, plus it cost’s more» He explained it all, and was apologetic for the whole mess, and was baffled on whom talked with me on the phone. He refunded my money, and was courteous. His name was Frank.
I then took my business across the street to the competition whom was most courteous, and carried my rotors to my car. I then discovered my receipt for my pads/​rotors from Autozone was somehow missing so I can not prove my warranty on the brake pads.
I have a Autozone Rewards card, which I will NOT be using again.