Imperial Salon & Spa

Went there for a prenatal massage. Got the worst massage of my life! I told the therapist my feet and legs were swollen and I could take more pressure yet she gave me a 5 minute butterfly touch massage on my legs. No time spend on the arms. She spent at least 15 of my 60 minutes on my neck, repeatedly putting pressure at the base of my skull. I had mentioned my upper back hurt more than my lower back but I did not imply spending majority of the massage pounding on my neck and then putting so much pressure on my bones it hurt. I left with a lot of nausea and a stomach ache — not sure if it was due to incorrect pressure points or unrelated, but in short I had a far from relaxing experience. I would not recommend this place for a massage, definitely not a prenatal. I called the manager to complain but never heard back.

I was expecting to do not like this place based on all the negative reviews but I had such a wonderful experience. I had an evening appointment which I think contributed to the experience. It was peaceful and quiet with very little staff. I had Maurice who made my eyebrow tint and wax look wonderful and Krystina who made my eyelash extensions look and feel great. I didn’t notice any up selling besides them suggesting products that would improve my experience and I honestly was inclined to purchase. I booked another appointment for a 24 K facial on Saturday! If you’re having doubts about this place or had a negative past experience please try again. I think they’ll surprise you.

The only reason this place is getting 2 stars is because the facial rocked. I came in for a massage facial and pedi. No massage. After reading other posts I see a pattern of failing to provide services.
I now have 2 massage gift cards here. The massage person was never even booked??? Plus the girl at the front was completely rude. The manager was nice and admitted they never booked anyone to take care of me. Oh and $ 65 for a pedi??? Really??? $ 100 for a facial???
So much for a day of relaxation.

Came in with a birthday party (5 pp total) planned 3 weeks ago, to find out they had to cancel one of my two services (the first one on my schedule today). Not only did they cancel my appointment but they didn’t have ANY service to supplement in its place. They were not at all apologetic and did nothing to compensate me for the fact that my party went on without me, while I had to leave. :(
As a service providing establishment, you need to provide top notch customer service always. If something unavoidably (like a sick employee) comes up, you need to have either an alternate option held for that person or apologize profusely and immediately offer some sort of compensate to make up for the horrible experience… I was offered to sit and wait an hour for my party and possibly use the sauna (it’s 93* today). Thanks but no!
I am floored at how this situation was handled. I regularly frequent spas and never have I experienced such disregard for someone’s time. Drive 5 mins away and go to Essentials Spa.

I have been seeing Alma about every 6 weeks for the last couple of years to get my back waxed. She is professional, friendly and quick! We have great conversations that take my mind off the pain (yes, I’m a baby), and the appointment is over before I know it!
Alma makes our time a genuine pleasure.

Just had a facial with Alma, she is the best. I have been a client for just about a year and have never had a bad experience. She is sweet, professional and very welcoming. I would recommend Imperial and Alma to anyone!

Jeff is a superb stylist whose detail to your style is his primary focus. The time and effort he spends with the smallest details of style us excellent.
I have had excellent stylist in the past but none compare with Jeff in any manner. I call him Andy Worhal with scissors.

My only relevant experience has been back waxes with Alma over the past two years. The woman is a consummate professional in her area of expertise. She is thorough, friendly, and knowledgeable. I can’t say enough about her service. I feel like the proverbial million when she’s done with my back. I highly recommend Alma!

I just left the nail salon. It’s a shame because I want to like this salon. The ladies at the desk are (mostly) down-​to-​earth. I’m disappointed mostly in the lack of care about making the customer happy. There is no strong sense that they reallllly want to know if you’re happy or not. I’ve had to return for gel manicure fixes (within merely a few days) too many times.
Today, I had to ask for her attention to a few problem areas on my cuticles (dead skin) and she told me «it just looks dry because of the sanding.» (No, there was a lot of dead skin on the sides) and apparently I didn’t catch it all because no amount of oil is going to slough off thick dead skin (see photo).
Then when my daughter noticed her poor repair where the tech bumped my French manicure, she implied that my daughter was ‘picky’– ‘like me.’ Call me picky, it’s one thing. Insult my child, that’s quite another. I’d advise Mgmt but I’ve witnessed how they handle problems and was not impressed.
It’s abundantly clear when a company really cares about poor service. Manis/​Pedis cost too much and there is too much competition to put up with this.

This place is a soulless, sales-​driven monstrosity. I cannot believe the level of upselling that goes on in this outdated sales center they pawn off as a «spa». I was incredibly disappointed, not only by the upselling but by the lack of talent, care or concern of the staff. The young girl who cut my hair was more concerned about taking pics for her «portfolio» than listening to her client. She actually had the nerve to use a curling iron, a 1990’s edition… a glamour shot do ensued. Once she was finished with her after shot she walked me to the retail area and reminded me of my 20% off deal.
This place has been around awhile but I can only imagine the clientele keeping it alive are the older small town women living in Suntree.

I am normally not one who trusts anyone to do anything to my hair but after my visit to Imperial Salon & Spa my faith in talented hair stylists has been fully renewed! The location itself is gorgeous. The staff was very friendly and I wasn’t kept waiting long at all. Tasha is an amazing, talented lady. If you are looking for a great place to relax and get your hair cut, look no further!

Had an hour massage with a 20 minute «Head in the clouds» add on. Seriously the BEST massage I have EVER received (I’m not new to the massage thing so I can say with confidence this was the best). Had my hair done by Danielle, cut, color, highlights. She was awesome and gave me enough style with out really being to drastic (which is what I wanted and needed). Everyone was super nice, and you really couldn’t ask for a better atmosphere! Can’t wait to go back!

I decided to do something nice for my wife, because that’s the kind of husband I am. She was looking for a new hairstyle, and she was growing tired of doing the same ol’ same ol’. So I read some reviews and talked to some people, and they referred me to Imperial in Suntree. So I called them. I was placed on hold for about ten minutes. I usually hang up after two, but for some reason, I hung on. I spoke with the girl who answered the phone and she told me about their hair options. Said something about having level one through five, and price depended on the skillset of the level. I choose the best, the level 5, and proceeded to set up an appointment with their «guru» James Michael, or Michael James, or whatever level 5 dude was there on that Friday. It was pricey, but that didn’t matter. My wife gets there that morning, right on time at 9 AM, and proceeds to sit in their waiting area for almost an hour. She texted me and tells me she’s leaving, but I gave them yet another chance and called the receptionist from my office. Apparently, there was some kind of snafu — some lame excuse about Mr. Level Five thinking my wife was already «in the back.» So he finally takes her back and begins his styling, without once asking her what she wanted. She mentioned she wanted some highlights, and he questioned her, mentioning that «since she’s getting up there in age, she might want to consider going short.» She’s in her mid-​forties, and I hardly think that’s «getting up there.» Thankfully, he calmed his jets, because I would have slapped him silly had he given her that horrible cut he imposes upon all those other «up there» ladies who referred Imperial — the hideous short bob with the crooked shave up the back. Lackluster service, lots of delays, poor attention to detail. I can’t possibly recommend this place to anyone. Management — it’s time for a sit down.

Wow, this place is INCREDIBLE. The Space Coast Fashion Week models are all having their hair done here, including myself. Communication for the first event was not perfect, but somehow Imperial was able to pull it off and have us ready to go by our 4pm deadline. I truly believe it was because of the stylist Ally. (Short for Alison) She did my hair and make up for the show, and quickly realized that several of the other stylist were falling behind. She lept into action and flawlesy helped achieve perfection. Designers: She has your view in mind. She wants to achieve your vision. She is truly an artist. If you think I am just being dramatic, take a look at the pictures I will attach to this.
The salon itself was immaculate. There was a gorgeous waiting room with beer on tap for those 21+ to enjoy, and there were little treats left covered with a glass lid to keep it sanitary.
Each stylist had a great layout, Behind their mirrors are their personal shelves, so nothing is really visable or cluttered. I liked that is had a very sharp look. I am never a fan of the stylist carts, although they are convienant, sometimes they can look tacky… :0 sorry!
I did not get any colouring or cutting done, so I cannot give a full five stars for that, but from a models point of view, Ally was FANTASTIC. I would definitely go back to her for other services.
PS: They do hair ANNNNNDDDDDD make up!

I had a hair cut, a pretty simple one… all same length, I just needed to short my long hair. She cut them all together without dividing them and do first the bottom and then the other on top. Only one shampoo with no energetic massage.
The blow out (straight down!) was not professional done and the day after was already gone! Usually on my hair it last one week!
They ask me 55 $, but on the internet site it says 35 $. When I asked why, they said it starts from 35… if it is not basic a straight cut all together, I can’t imagine what is basic for them?!

My first time getting a professional massage & it was awesome! They’re all super friendly too!

I went to have my hair cut from long to quite short and was not satisfied at all with my cut. It was uneven and not at all what I asked for, definitely not worth the 50 $ bill. The girl was quite young and inexperienced. I went back the next day and a really great stylist name Krystina fixed my hair. Now it looks great and they didn’t charge me for the re-​do. If Krystina would have cut it the first time I would have given them higher rating, the first inexperienced stylist I would only give 1 star.

I’ve been going to Imperial Salon & Spa for years. The front desk staff is friendly and helpful and have never failed to offer me a glass of wine (always welcome when I’m getting a hair cut after a long work day). I have never had a problem getting an appointment when I needed one and with the person I’ve requested. The spa side is not terribly large, but it is attractive and you’ll definitely want to build in some time to relax in the steam room or sauna. Check out their online promotions or sign up for their e-​mails so you can time your visits with the deals they offer.

Check the online specials! I had a wonderful hour-​long massage for $ 30 off the regular price. Very welcoming staff; were able to fit in a last-​minute request for a manicure (along with my previously booked massage and wax) with no problem.
Facility itself is very nice; but locker room has only a drawn curtain for privacy. There is a steam room and a sauna; next time I will leave more time in my schedule to be able to take advantage of them.
Mani-​pedi room was bright and although all the stations were filled, it didn’t seem crowded. (note: I’m a fan of Essie polishes and they only seemed to stock OPI and SPAritual; bummer). Manicurist was very good; its a week later and my nails haven’t chipped so I felt it was well worth the price.
Karen did my brows. She was very bubbly and did a good job. Only complaint is there was a little wax left that she missed. I normally have my brows threaded, so it had been awhile since I’d had a wax and she was so quick it was almost painless. thanks!
I don’t remember the name of the young lady who did my massage but she was wonderful. The room was nice and dark, the bed was warm. She asked about any areas that I might need to her to concentrate on. I explained where I carry my stress and she proceeded to do her best to work out the kinks that I’ve been dragging around with me. She didn’t get them all out this time, but I will be going back. It was an hour well spent and I couldn’t beat the price.
This is definitely a place I would bring my girlfriends for a night or afternoon out. While I was there, a wedding party was having an afternoon of beauty and eating lunch in the main spa area-​they were having a great time and I liked that the spa catered to parties as well.