Valvoline Instant Oil Change

This specific Valvoline is as good as it gets. I’ve been a customer here since 2012 and I dare not go anywhere else because 1) Awesome and consistent customer service — 2) they get your services done ASAP (I’ve only waited one and when I had to, they were very accommodating to me) 3) The prices are fair (hello, get a coupon if you think it’s not) 4) I’ve never felt pressured to upgrade to anything. Yes, they make suggestions but I feel it’s how you perceive that. If you don’t feel comfortable getting additional work done or want a second opinion just say that.
The efficiency and team work are impeccable. I’ve never had a problem with their services since coming here and that’s every 3 – 4 months for 3+ years! I feel fortunate to have such a reliable service right near my house.

My car broke down not too long ago and I had the battery replaced. The technician told me they only had one battery left and that it was a bit more expensive than the others. I purchased the battery as I needed it but it died only a month later. The people that work here are sketchy and can’t be trusted. I am pretty sure they took a dead battery from another car and put it in mine and charged full price. Do not go here! They should be shut down!!!

The people here are always über efficient. You pull in, and within 15 mins you’re out the door. Very convenient — sometimes there might be a line of cars but it always moves quickly, easy on and off 93 to boot, just off Medford square. They always send me coupons and reminders which is helpful and keeps me coming back.

Long time Valvoline customer; for the past 8 years I have been taking my car to various Valvoline instant oil change places in Boston area and never had a problem until three days when I went here for an oil change.
I was heading out for a long trip up north and decided to change oil beforehand. It was the same routine, where they changed the oil and topped off windshield wiper fluid. The oil change went fine but a problem arose on my drive up north. It was snowing hard and with lot of salt on the road, the windshield got dirty quickly but the windshield wiper fluid was FROZEN. As in, nothing came out of the nozzle and I couldn’t see anything ahead. It got to the point where I was going 30 mph on the highway and I wanted to pull over to the shoulder but with all the snow, I couldn’t. The drive up was a nightmare and I pulled off frequently to gas station to clean the windshield. After 3 hours of this, the fluid finally thawed from engine heat. I drained the fluid, refilled with generic wiper fluid purchased at a gas station and haven’t had a problem, even when the temperature dipped below –10 F.
Using water/​summer blend windshield wiper fluid in the middle of winter is downright irresponsible and unsafe. I have not had this problem in the past 8 years at other Valvoline Instant oil change places and I will not go here again.

Great guys! Came here for an oil change for the first time. They were very knowledgable and friendly! Steve with the burly beard was very nice :)

It’s rare to find a car-​anything place where you trust the people who work there. This specific Valvoline location has saved me a lot of time and trouble over the years, noticing a leak in my tire, putting on new wipers that I purchased from another store and more recently saving my transmission. They noticed that the fluid was completely black… Rare for the few miles I have on the car. If not for their thoroughness, it would’ve undoubtedly needed to be replaced. If you need your oil changed (or anything) this is the place to go.

I pulled in for oil change — upon getting into the bay an army of technicians surrounded my car they inspected, poked, checked everything. They did not have the air filter that I needed so advised me of where the closest auto parts store was and offered to install it for free. they did it! Their services may be a little bit more expensive than other chains but these guys know what they’re doing and you get to stay in your car the whole time

They always do a great job! Fast and Friendly !

In and out in 10 minutes. Speedy and efficient. The guy wanted to check my cabin filter behind the glove compartment. He was appreciative as I told him to not bother since I probably wasn’t going to replace it.

These guys never cease to amaze me. That is really all I can say. I find it soooo fascinating the idea of them underneath just doing their thang, it’s why I keep going back!

Yes, these guys try to upsell, but that’s just smart business. Decline anything that you don’t want, and you’ll have a great experience. You can sit in your car. You can watch what they’re doing in the shop. It all looks pretty well run and above board. Quick in and out. I couldn’t ask for anything more.

A bit expensive, but this place saves me tons of time that I previously wasted — time that was spent calling to schedule oil changes, sitting around in the waiting room, or walking back and forth to coffee shops while waiting is now free! Saves me an hour or more every few months, which is great!
There seems to always be some sort of discount here, which brings the price down a bit. The people here are helpful and friendly. I’m planning to go again soon, since it’s conveniently near my commute.
I didn’t really get upsold as much as other people, perhaps, or maybe it just doesn’t bother me as much.

This is the best Valvoline location. The people are professional and super nice. As a long time customer, recently I made the mistake of trying a different location for convenience and was disappointed with the level of service. I’ll only being going to Salem Street from now on.

Quick, conveinent, good customer service, trustworthy & reasonably priced.
What else is there?

Adequate? Sure. Do I hate the high pressure sales of upgrading all of the services while I’m there? Yes.
You’re in and out sometimes in like 7 minutes, these guys are fast… almost too fast. The price isn’t all that competitive with the local garages but for whatever reason, I trust Valvoline to do a better job than those guys could (mainly because I’ve had some run-​ins with the local dudes).
Is standard oil really going to make my engine worse off when I have a high mileage vehicle? I doubt it and I don’t really want to be paying close to a $ 100 for every oil change. I am also not a fan of the presumption that I didn’t get work done at my own dealership already? Just because I didnt get it done here doesn’t mean it hasn’t been taken care of.
They are friendly but pushy… so it’s a decent give and take. If you want to spend $ 40 on a pit stop oil change that makes you feel like you’re running the 24 hour Le Mans and need to get back out on the track eh-​sap, this locale will fill your needs.
Don’t pay for the upgrades unless your air filter is so filthy that it looks like it has been smoking cigs for 60 years, go get them yourself or have your mechanic take care of it because the premium markupt here is a little crazy. But they are reliable and that can go a long way when taking care of my overweight, four-​wheeled baby.

I will give them 4 stars because the guy who took care of me was thorough, polite and quick. He allowed me to use my Unilocal1 promo code to get $ 10 off without actually bringing a printed copy. Sorry I don’t own a printer. Yes he did the usual spiel of all the services that need to be done at certain mileage points but I just said no thanks and that was it. I used the MaxLife oil which is more expensive than the regular oil but I still can not get over the fact that Valvoline charges so much for an oil change that take about 10 minutes. Still over $ 50 with my coupon. Really?

The Valvoline Instant Oil Change is quick and I did not have to get out of my car. Both were pluses but at the end of the transaction the technician lied to me about my transition fluid needing to be changed ASAP. I took it to my auto mechanic a week later and found out the transition fluid was perfectly fine.
I am fine with upselling but not when it involves a lie. I would take everything they say about your car with a grain of salt.

I usually change my own oil but haven’t ha d to do it so brought it in and only took ~5 minutes, very friendly and great service.

Expensive! However, the crew there was so friendly and made me enjoy getting an oil change. They joked around and seemed like they enjoyed working there. It’s quick and painless at valvoline in Medford, the only downside is the high price.
They need to keep the current crew there, they had me cracking up!

These guys are like my personal pit crew. Always exceptional service and they don’t try to upsell as much as other services.