Reef Tech

Great selection. However customer service is a bit backwards. They helped us choose a fish for our starter tank. Imagine our surprise when the next day 17 baby fish are swimming around and being sucked into the filter. The pair that they sold us are a mating pair and they may have up to 17 babies a week. They wouldn’t take the fish back for credit and they didn’t want the babies. It’s like a «one night stand» fish shop. To make things worse, the «pregnancy» caused the water to go bad and killed the new elephant fish, which they aren’t replacing either.
Moral? 1). Ask about the warranty on the fish BEfORE you get home. 2). Have your fish spayed or neutered?

I have been going to this store now for about 6 months. We moved here from the Boise area and I frequented 3 different stores there. I am very pleased with this store. I have rarely seen a sick or dead fish in their tanks and I have been very pleased with the customer service. I really like it how you can browse without the owners looking over your shoulder, but when you do have a question it is answered fully. The lady is a little less informative than the gentleman, who is extremely knowledgeable. They both with give you their full attention regardless to how many people are in the store until finished. It appears to be a local, family run operation and their prices are very comparable if not the same to marine depot, amazon, and other major online retailers. The selection of corals and live rock is amazing. I have purchased 14 saltwater fish and 5 pieces of coral and had no issues or die off. I do come by often and I am pleased that both remember what setup I have. I have not returned anything so I am unaware of how this would go.

The most incompetent store owners I’ve ever encountered. If they have knowledge, which I am sure they do considering that their tanks appear to be doing well, they certainly do not share it. You will have to ask ALL the questions — it’s like pulling teeth to get them to talk. They will sell you all kinds of equipment and products but refuse to tell you what you need to do to keep your fish alive. I have lost over 30 fish since starting my tank — each time I asked them what was going wrong they would tell me, «It’s just how it goes. It’s totally normal.» Very comforting. Okay, so when should I expect fish to actually survive? And coral? Very, very frustrating. Unfortunately they’re the only gig in town. If you buy anything from them be sure to get an expert to help you out. I won’t make suggestions, otherwise it would seem I’m a competitor advertising my own services. Just find someone knowledgable in town to get you started and maintained. The owners of Reef Tech will not be helpful. If you don’t believe me, just mosey on down to their shop and see if anyone greets you or asks if «you need any help?» I should’ve known from the beginning things would not bode well for my saltwater aquarium. By the way, anyone who is endorsing this place is crazy! They’ve obviously never bought anything from them.

Every fish I have bought from this store, having known that the fish looked diseased, have NEVER survived and I have years of experience with saltwater.
The customer service is beyond poor and I have been refused refunds for equipment on the basis that it was used. Which is true I did try the item for two reasons: 1) to make sure it was functional 2) had the power output required. Despite being told by the owner that if the item didn’t work I was free to return the product. I do not like the owner of this store and how he reacted when questioned about the functionality of the poor quality pump he sold me.
In short I know there aren’t many saltwater options in southern Oregon. But you’d have better luck ordering fish online or traveling to the new saltwater store in grants pass called Oceans Organic. The customer service is amazing, he cares about the health of his fish, and is not a lying cheapskate.

Great store. I’ve basically built my reef tank out of this store. Fish and coral are quality. If I have a problem, I ask, they give me suggestions. Heck I can even bring the tank water in for them to look at and they will tell me what’s going on. I’m not afraid to by something and put their product right into my tank without quarantine. They sell rodi water.

Great place! Really clean and bright, well-​organized too. I thought the customer service was pretty good too. I actually wish I’d been shopping here instead of Nui Kai. I don’t think as many people know about this place — but they should! Also, awesome nano-​tanks.

Been in here a couple of times, every time we walk in NOBODY says, «hi», they just sit behind the counter and barely look up. When I wanted to look at some corals, he acted like I was inconveniencing him to have him get up and help me. I had a few questions about some of the corals, difficulty etc. I got «hard coral’s are harder soft corals are easier.» Gee, thanks. The mark up on his products is insane too! The same LED light he sells for $ 100 you can get on ebay for $ 30 with free shipping. I have also talked with other aquarist who feels that he just sells you whatever not caring if you are able to properly care for the animal. For example two golden head sleeper gobies for the same tank, Sea Apples to complete beginner’s who have no clue what they are doing. I have not heard anyone say anything positive about this place. This is the kind of Fish Store that sells whatever they can to anyone just to make a dollar. I will say it is a very nice store but beware. Judge for yourself and be educated on what you are buying, do not rely on them to help you.

LOVE THIS STORE! :D They have the cheapest corals I have ever seen! Beautiful and large arrangement of saltwater fish! The staff is very knowledgable! Cheaper prices than any other saltwater fish store I have been to in Roseburg and the Eugene area! Awua Serene in Eugene comes in 2^nd! Haven’t been to Nui Kai in Medford yet though.

The individual who helped me was very polite and friendly, and answered my questions in a professional manner. The store seemed clean and in good order.
I have no experience in caring for marine animals, so I am not qualified to criticize this part of the business, but the mice, rats, and many of the reptiles, were not being properly cared for.
The mice and rats were being housed on cedar shavings, which can cause serious health problems with prolonged exposure.
All of the reptiles were housed in nearly identical, desert conditions, regardless of individual habitat requirements. While sand or millet is a fine substrate for the store’s bearded dragons and skinks, it provides too dry of an environment for many of the tropical and forest-​dwelling snakes, chameleons and geckos kept in the store. I observed a tank of king snakes experiencing shedding problems due to low humidity.
With a little bit of effort this store could be a great resource for potential pet owners, but right now the store’s policy seems to place ease of cleaning above the individual well-​being of the animals in their care, and they do not provide a good example of adequate animal husbandry.