CJ Doherty

Alex and his team at CJ Doherty went above and beyond the call of duty. Their customer service and professionalism are outstanding and they are extremely fair– making them a pleasure to work with. We highly recommend CJ Doherty to anyone needing their services.

First I need to say that although CJ Doherty did not perform the job on the sewer line, they did replace the water line to the house more than 20+ years ago. They were so easy to work with back then, I literally spent an hour in the basement searching my old tax records because I didn’t remember the name! I was relieved to dial them up and find them presently in business. When Alex and I first connected, he explained about how all excavation companies presently have a backlog of contracted work and that this time of the year presents a window to open up streets. So ALL companies in this line of work are equally booked and under the gun to complete the backlog of work in the allotted timeframe. I spoke with Alex just before heading over to meet Kevin from ASAP Drains to do the camera scope and learn more specifics about the obstruction. BTW, to their credit, both Nick and Kevin from ASAP noted the telephone pole and when the obstruction was traced right out to the side of the telephone pole, no one considered it a coincidence. Alex suggested I continue making calls, but did leave me with a little hope when he said he would take a look and see if there was anything at all he could move around. Having had CJ Doherty handle the sizeable water line job, I had a strong preference for hiring them again. We left it that I would go over to meet the scope and call Alex when I had more info, and meanwhile he would look at the schedule and see what if anything he could do. After the scope and having better defined info, I called Alex to share the info, and was greatly relieved when Alex said he couldn’t do the job on Friday, but managed to fit me in for Saturday IF I wanted to wait. OH YEAH happy to! Alex actually left his office in Medford and came directly over to the house to have a look and then head up to City Hall to discuss the situation with the building dept. Alex noted the telephone pole and suspected the utility company likely could be responsible. Already I had a remarkable degree of comfort with Alex on board. Alex left for City Hall and I headed to work. No sooner had Alex arrived at City Hall, then I began to get incoming phonecalls. First the utility company. Next the subcontractor for the utility company. Lastly, the construction company hired by the subcontractor. Things moved very quickly and the utility company assumed responsibility for the remedy. Obviously, I had been planning to move forward with hiring the contractor and paying for this big dig II project. Meanwhile this is a 3 family house and my tenants have not been able to use water for 2 days and one night. The utility company scheduled the job for the very next morning. I am so grateful to Alex and CJ Doherty for their extreme level of customer service, incredible responsiveness, knowledge, and for going the extra in squeezing me in. Doing all in his power to rescue a damsal in distress (and her very understanding tenants). In addition to the professionalism, Alex was friendly, confidence inspiring, very calm, and no doubt helpful in getting the utility company onboard and expediting the job. I really felt he cared and know he went out of his way to help! He already had invested time and now the job was taken over by the utility company-​a lot of folks would have been annoyed, but he was always good natured. I can’t say enough about my recent experience, and would highly recommend calling them when you have need of such services. First rate on every level.

We recently hired CJ Doherty to replace a lead water main to our house with a copper pipe. They were completely professional every step of the way – from the estimate (very fair) through to the work itself and the follow up after the job was done. They worked quickly, carefully and neatly and explained what they were doing throughout. I’d definitely recommend and hire them again.