Brad Linnell – State Farm Insurance Agent

When I moved to Medford, Or., I was looking for a State Farm agent that actually spent time in the office, was customer service-​oriented and professional. The last agent over-​charged and inflated my home insurance with inaccurate info., lost the original auto quote that brought me in his office, charged different amounts each month and hired questionable staff who insisted all my home info was online so no reason for questions, and later insisted if I have questions, the agent would drive the five hours to Medford to service a home and auto policy. This office also refused to let me transfer to a local agent without contacting State Farm, thus holding up refunds for their overcharges, etc. The corporate office I had to ultimately contact for a complaint had a rep. tell me if a State Farm check actually had the accounting info on it explaining the reason for the sum sent, it would cost too much and premiums would of course go up. I told that fellow that most people would eat State Farm alive on that reasoning, as would the Insurance Comissioners.
I have appreciated most of my experience with State Farm, but I told Brad he would have to earn my business. He has. He is in his office on a daily, consistent manner so his customers can get advice for their financial protection from the agent who has years… of experience. Many other agents shift that to the new office staff while they go on vacations and out-​of– office appts. Brad showed me the computer screen he has just for clients as he goes through insurance product options, so I could see visually exactly what each part of the premium was composed of. His staff is friendly and attentive. A bonus for me are the huge, fresh green and brown eggs his daughter sells that I pick up there. When I drop in, I can ask him any questions that I might have. I am very particular and observant at my seasoned age with business behavior and customer service. Brad earns a 5+ with me.

I have been a customer with Brad Linnell for the last 5 years and can honestly say I have never been more unhappy with something in my life. I didn’t have any problems with them until I actually needed things done, such as changes in address and insurance on a different item. I received multiple calls a month or so later confirming that I still lived at the old address (I had put in a formal change directly with Brads office), and wanting to know whatever happened with the home I was going to purchase (I had purchased it already and spoke with a woman from that office who confirmed that she got all of that processed.) In Brad’s defense he was not a part of these phone calls, but was a part of the cancelling phone call in which he got a very snotty attitude and hung up abrubtly. This was suppose to be a professional. GO ELSEWHERE.