The coffee is great and the customer service has never been short of outstanding. I recently was in the drive thru late and ordered a decaf americano, 16oz. There was a problem with the espresso machine or the decaf coffee or something that was casuing the shots not to pull correctly. After several tries to pull decaf shots, the barista was extremely apologetic and worked hard to find an agreeable drink for me. On top of her kind spirit, she gave me the drink for free, and added a voucher for a future free drink for the trouble.
