LL Bean

I placed an order online for store pickup. I had never been to this LL Bean location before and was surprised how spacious it was. They have a wide selection of products. I went during the week and the store was pretty empty and there wasn’t anyone at the first cash register I went to try to pick up my order. I went back to the gentleman who had greeted us when we walked in the store and he went to go look for my order.
The one downside to the online ordering, in-​store pickup was that it took a very long time for them to find my order. By the time they had retrieved my order, I had already found it on the floor. Therefore, if you are shopping online and doing store pickup as a way to save time, it didn’t do that, but it is a good way to reserve your product if you are concerned about it being out of stock by the time you get to the store.
Throughout my interactions with the store associates, they were all very friendly and did apologize that it took so long to find my order.

On a mission for a fur vest… didn’t find what I needed here but I did find a water bottle. Great deal as I had a random coupon for 10 bucks off so ended up with a BPA free water bottle –FREE.
I did note the signature collection is available in the store (I’ve only ordered this collection online) if you are looking to give the gift of warmth check out the signature collection.
Customer service experience was great.

I had never been an LL Bean before tonight (but had heard great things!), but I finally decided to make the trek from DC. This store was the only store (in the COUNTRY!) that had the 8″ thinsulate boots and John (with the great beard) was soooo helpful, patient (with someone who’s never bought boots before) and made my 1^st experience fantastic! I never write Unilocal reviews — ever — but this trip was too great for words! Thanks so much team, I love the boots and I’ll be back soon!

Went online and took their kayaking «discovery» class on the Occoquan, Everything provided. Great instructors, A hidden gem for a weekend excursion. I had a great time!

Love buying my hiking, camping, and winter apparel from here due to their 100% satisfaction guarantee. You just can’t beat it. Their clothes are quality and I do not mind paying the extra as I know that should a zipper pop or a pocket fail I can return that item for an even exchange or similar product. Not the case at my former Recreational EquIpment store just around the corner in Tysons.

This place is the Walmart of clothing stores. Not because of the clothes, though — the clothes are great — but because there’s 12 registers in the store and only 1 of them is ever open. You have to navigate to some other nook of the store and then wait in line for 20 minutes just to buy stuff. Open at least one till in each section rather than just abandoning them so your customers have to ask around and discover the only registers open are in the women’s section.

I was in L.L. Bean with my boyfriend, trying to purchase items for his upcoming safari. Daniel, the men’s sale employee, was amazing! He helped point out lightweight, sun proof, and fast frying clothing and even walked us through additional protective gear downstairs. He mentioned he used to live in the Congo and provided a lot of valuable information. Great employee, great information!

Always amazed at how clean and organized this store is. Not to mention their 100% back guarantee on clothing that rips, tares or isn’t up to your liking. I have bought blouses from there and walked out with a free replacement when the original bites the dust. For that reason I will always buy my dress shirts from ll bean. Always

This was our first visit to this LL Bean store but it won’t be our last! Most impressive was the salespeople and their customer service! We had expert and patient advice to help us choose outerwear for our Arctic trip, binoculars and shoes. We spent close to two hours in that store!
We have been LL Bean customers for many years and have always been perfectly happy with all our purchases.

I came in on 12÷23÷14 with an ESA dog and his certificate. A middle aged woman approached me and said we had to leave — even after I showed the correct and legal documentation. Her rationale was that he wasn’t a service dog if he didn’t have a vest. Since I didn’t think it was my responsibility to explain to her all the ins and outs of service animals, I just left. (I called later to complain and the guy on the phone was shockingly snarky).
I will be filing a complaint. Appalling customer service guys!

Huuuuge LL Bean. Great customer service and lives up to the high expectations set by this great brand.

Not super impressed with the service here, but I feel like Bean’s quality and service has been going downhill for years now. A lack of attention and concern from staff was a bit jarring, but I guess that’s what you get in the mall store. Restrooms were a bit messy. It’s big and well-​laid out, with a good selection. But unless I absolutely need to check a size, I’ll be sticking to the flagship Maine store or online.

I buy all my shoes, coats and other clothing here. Unbeatable quality and they stand behind item they sell. These people from Maine are the best and add a great deal of class to the whole Washington area!
Buffalo leather shoes for a $ 100.00?
Other stores $ 300 – 400.00.

This two-​level store is one of our must-​visits when we head to Tysons Corner for a few reasons… they carry tall sizes; the kids section has great quality and variety; customer service that can’t be beat. I asked about the return policy once when I was buying a jacket for my kiddo, and the guy at the counter said there are no rules — no time limit, no tag-​removal policy, etc. — if it’s LL Bean brand, they’ll take it back anytime.
They used to have an outlet in Hagerstown, Md., but all of the outlets are now closed. Instead, each section has a SALE rack with markdowns, but none that match the deals of the outlet. I miss that outlet.

I have shopped at Beans for many years. Some years ago I lived in New England and visited and shopped in their main store in Maine several times. I have also purchased items through their catalog over the years. They are renowned for their customer service and ease of returns. I like their clothing selections and wear their pants and shirts to work. They also have great selections of sporting equipment and sportswear. They have a selection of backpacks that I have used for hiking, travel, school, and work over the years. The products are usually quality but not inexpensive. They have a branded credit card which when used there can get free monograms on certain items and free shipping of catalog items.

Being a native of Maine, LL Bean is a staple of mine. You can’t beat their return policy and I can always find something for every season.

I’m a big fan of LL Bean in general, and this store has never failed to satisfy my wants. Staff is always very pleasant and eager to help, no matter how chaotic things get. Definitely my go-​to location.

A great store. It is two floors! Lots of clothes, canoe equipment, bikes, canvas bags and even Adarondack chairs. My husband spent a good amount of time looking at bike racks as we got bikes a few months ago for our family of four and want to go more places with our bikes.

I love this place. First thing you have to understand is that the clothes have a certain style to them. It’s not modern but functional. And everything I have ever gotten at LL Bean has been high quality. I’ve had boots from here that have lasted for 6+ years, coats that have lasted 10 years, even undershirts that have outlasted anything else.
Two other fantastic things are their return policy and customer service. Both are the best I have ever experienced. A buddy of mine had shoes that started letting in water four years into wearing them. LL Bean took them back and gave him store credit without any discussion.
If you need anything for the outdoors that will last a long time and serve its purpose, you should shop here (and maybe REI).

duplicate listing for the same store. See my review at URL: