LaserShip

said it was delivered. but it was not. what do I need say more.

I’m sorry to hear that other people have had so many problems with LaserShip. I have had only good experiences with them when ordering through
my package always arrives even earlier than I expected. I’ve even gotten a phone call from the driver if my buzzer doesn’t work to make sure that I get it. I have not had that kind of service with any other carrier. To have no choice but to give Lasership 5 stars

Were supposed to deliver a small package from Amazon one day service. Supposedly delivered it at 8:18 PM. But package never showed up at my house. Tried to contact them but office was closed. Called this AM and was told by person answering the phone it’s not their problem, to contact Amazon.

Horrible.
I went to the warehouse and the lady said she had just confirmed with the driver that he had my package (an expensive laptop) and he was in route to my house. The package never came. I had to call back 3 times the next day to then find out the package was lost. Straight up lying to customers does not leave a good taste in anyone’s mouth.
I then ordered another laptop while waiting for the refund for the first and ended up having to call Lasership 8 times over two days to find out that, yes, they lost this package as well.
Still waiting to resolve this fiasco, but in the mean time, STAY AWAY! More hassle than you could ever ask for.

They claimed that it was delivered to my front door but it was no where to be found. Reading through the reviews here then I realized how dishonest they are. The customer service representatives always try their best to delay helping me as much as possible. Whenever I call them, they will just say they will re-​deliver again but they always never do it. I am suspecting this company is just a typical fraud company that tries to steal customer’s goods for resale. They will insist that the package is delivered and hope that you will stop pestering them.
If they do not deliver my package in 3 days, I will file a complain to Federal Trade Commission (FTC). LaserShip do not care about ratings in Unilocal because companies like Amazon and Barnes & Noble do not look at the ratings here. Hence, the only way LaserShip will stop «losing» customer’s packages is when government agency like FTC is investigating them. If LaserShip did not deliver your packages, I urge you guys to do the same so that FTC will investigate this company.
To file a complain with FTC, go to
OR
If you need more information about their corporate headquarters or contact numbers, go to

I wish I could rate Lasership with ZERO stars. Absolutely terrible. I have Amazon Prime 2 day shipping and have ordered numerous packages over the years and have never had a problem. They started using this courier and my packages have been arriving about 2 weeks later, AFTER I call 3 times to see where my packages are. Amazon tracking says they have been delivered, usually at 8:00 PM and signed by «front door.» But, no package at the front door. I called Lasership to follow up on my packages and I am told something different by each representative I speak to (mulitple follow up calls). Sometimes it is a «miss-​scan,» sometimes it has never left the shipping facility, sometimes the driver didnt know where the building was (seriously???), all in all, these excuses are unacceptable and unprofessional. These situations are very frustrating, especially since I pay extra $ every year to have 2 day shipping from Amazon Prime. I’ve raised these issues with Amazon but they have not made any changes with using this specific courier. Lasership’s one job is to have packages delievered and they can’t fulfill this duty. Very disappointing company and if I had the choice, I would never use them for the delivery of any of my packages or shipments but unfortunately I do not make that decision on
. I hope someone from Lasership reads these reviews and attempts to make things right and fix these issues but by the number of packages that I’ve had issues with, it looks like things are going to be this way for a while.

Lasssssssership.
Lazzzzzzzzzzzershipppppppp.
LasssssererrrrrrrrrrrrrrrrrrshipppPPPpppppppp.
I think if I say it enough times, it will actually become a legitimate company where the delivery driver doesn’t sign for the package himself and maybe they will be able to one day deliver the package to the actual street address.
Lassssershippp.
Lasssssssership
LAYYYYYZZZZZZzzzzzershipppppp.

I have reason to believe that someone tried to steal my package!!! When I received it late after getting put on a wild goose chase, I receive my package CLEARLY OPENED, and my item tampered with. Either this company is really this bad, or there are one or two delivery employees that give this company a bad name.
AVOID if possible. Interesting that I have a similar negative review… I ordered an electronic device through Amazon, and paid $ 11.00 for two day shipping.
Day 1: The item was shipped immediately through LaserShip, and the next day a delivery attempt was made.
Day 2: I asked them to reroute the package to my school in D.C., they said in a nutshell «no problem». During my break, I check for delivery and I see the following message:
Tracking Information:
Status: Delivered
Location: Front door
Ship Carrier: Lasership
Tracking ID: LA23330395
Latest Event: Alexandria VA
Delivered — February 2, 2012 12:13:54 PM
Text Trace: Your package has been delivered and you will not receive any further text messages for this package. Be sure to sign-​up your other packages for Text Trace.
I called my roommate who was at home to check if any package was left, and he said nobody came and there was no package outside the door. I go down to the front desk and ask if there was a package for me. No package. I immediately call LaserShip and I ask if, first, the package went to Alexandria or D.C. The dispatcher said the package was shipped to Washington, D.C. I said, «great. who did the delivery person leave it with?» The dispatcher called the delivery man, and over the phone, told me he «left it outside, close to the L’Enfant plaza metro stop with a guy in a suit who said he knew you.» Being the most ridiculous thing I’ve ever heard, I asked for the name of the person that signed for it. He said a man with the last name Vine, and that he works in office 380 of the same building I had classes in. I knock on door 380, and the ladies were so nice to check for a man with the last name Vine in their staff directory. No one by that name exists with this company. I report the incident to the security guard just in case, and I call LaserShip again. The dispatcher told me it wasn’t a logical thing to do, and that she’ll order him to find the man he gave my box to.
Day 3: I call the next day, and my box was never located. I spent 2 hours over the phone with the dispatcher to see the whereabouts of my package. Finally I’m tranferred from the Richmond dispatcher office to a manager in the Sterling location and she tells me she has the box in her hands. She said she’d send the box immediately between the hours I’d be home for that day. I selected the hours, and finally I received my package… Opened *see photos*. The man apologized the minute I opened the door, and said he didn’t know why the package was in that condition.
My box was opened on both sides, and the plastic on my device was partially cut.
The shipping fee of $ 11.00 was returned to me.
PROS: 1. Dispatchers — they tried to help in any way they could with great patience and professionalism. A human answers the phone. 2. Customer support service of the female manager (I didn’t get her name unfortunately) who arranged for my package to be shipped.
CONS: Everything else.

Aweful! Had a package from
allegedly delivered to my door but never showed up. Given the run around by Lasership for 3 weeks (first it had not been delivered, then it had been returned to
…turns out none of these were correct!) until I contacted
directly.
Never use these guys if you want your stuff to show up at the other end!