The Village at Stonebridge

We’ve been using this vet clinic for over 10 years, and have always been very pleased with the level of care they provide for our precious little dog and cat. I am sure we enjoy our visits to the clinic more than our pets. Haha. Dr Grand is the Dr. we have always used, and have been very pleased with her and the staffs level of clinical care. We would be happy to recommend this clinic to anyone that loves their animals as we do, staff and Dr. very kind and thorough.

Since moving to this state this was our first choice of veterinary care. It was literally our first phone call. We didn’t know anyone here that could give us a recommendation and didn’t have any ill animals so we weren’t picky.
In the beginning things seemed to be great. However, over the years it changed. The new staff at the front desk are incompetent. They get records mixed up easily. There is a Google review about this same thing. I ignored it and chose to see only the positive. In hindsight… well you know hindsight is ²⁰⁄₂₀.
There are several things I could list here but I think I would run out of characters. You an feel free to contact me if you want specifics. I’ll keep it short. Our family chose to sever ties with Dr. Grand recently. A tipping point for us was them charging us $ 17 for 1 pill. Yea, you read correctly, $ 17 for one pill. We asked for a call back to go over our $ 700+ bill for a two night stay (no operation, blood work, food, medicine and fluids). No one called us back. We asked twice.
After severing ties I thought, ‘maybe it was us expecting competence from customer service people.’ ‘Maybe my expectations were too high.’ ‘Maybe her prices are inline with other vets in the area. I thought all of this until today.
Today I picked up our animal from a two night stay (same problem, same thing as above mentioned). I expected the bill to be $ 1000. Again, I was thinking maybe Dr. Grand’s prices were inline with others. Thankfully, I was wrong. The bill was only $ 469. This bill included blood work, fluids, 2 different medicines and 5 cans of food). Remember that pill Dr. Grand charged us $ 17? Well, this doctor gave us those PILLS (plural) for FREE! So, today was the day I realized Dr. Grand’s prices are ridiculous.
Here’s the thing, I don’t mind paying higher prices but great service must accompany it. I look at all the good reviews on here and I think I was like them. I didn’t know better until I did my research and found better. Better is out there. It does exist. You just have to be willing to make a change. «Make that change.» — Michael Jackson
Good ending eh?

I am SOOOOOO happy with this vet. Nancy at the check-​in is fantastic and has great customer service skills. The techs are above and beyond excellent. Dr Grand is very competent and WAY above average in her skills. She literally sat down on the floor with my boxer for the exam and loved on him like he was her dog. I am extremely pleased with this establishment!

I love Animal Care Center of SB Ranch. The staff is always very friendly and they treat my dog as if it were their own. The doggy daycare is outstanding!!!

My first experience with a vet and this place is great! The staff is great and very professional. I also take advantage of their, reasonably priced, daycare and grooming services. Definitely recommended!

Amazing animal clinic! Take such good care of my puppy, and have a great day care center. They gave him medicine when he was sick during day care, and they provide grooming too. Amazing place and everyone is so friendly!

We’ve been using this vet for about 2 years and have been extremely happy with them. The employees are always kind and very friendly. They love animals and show it every time we go there. Our Yellow Lab gets so much lovin and attention, it’s great!
I would definitely recommend them to anyone looking for a vet in the McKinney area!