NTB – National Tire & Battery

I saw recent reviews and decided to visit here for an alignment. Dallas Frame and Alignment has got the best review and price ($ 60 for a small car), but it’s too far from where I live. Anyway, made an appointment, showed up and it was done in about 35 min. Very happy with the staff, work and everything. I highly recommend this place for an alignment.

I don’t write a lot of reviews as most businesses generally provide the service you pay for… good or bad. I had an issue with a mail-​in rebate that was supposed to refund me over $ 100. The rebate handler in El Paso denied the request, even though I filled everything out correctly. Apparently this isn’t unusual with mail in rebates — make it as much of a hassle on the customer as possible so that they finally give up. A bit deceptive in my opinion. However, when I returned to the NTB on Custer to ask them what I could do about the situation, the manager honored the rebate on the spot, because they didn’t want to lose me over $ 130. That’s good business practice, and I will definitely be back.

It’s unfortunate to say but it is hard to find honest people in the automotive industry these days. So when I finally found a place where the management runs the place with good morals and ethics I kept going back. This NTB location is the only one I will go to because I know they will always give me their honest opinion and exceptional customer service. They even did a better job than the dealership at getting my car aligned. Have been and will keep recommending this NTB location.

Bob is awesome! I needed one of my tires replaced so he got me a new one in no time. I also liked that they didn’t try to sell me things that I didn’t need. I’ll definitely be going back for any future tire needs. :)

This place is AMAZING !! They really took care of me & I am now a lifetime customer !! I will not ever be going back to Discount Tire again !! Thanks guys !! You are the best !!!

Thank you, NTB! This was the fastest work I’ve ever had done on my car – ever. The staff is really courteous and personable. If you have little ones and you dread waiting in a shop, this is the place to go. Pretty clean, tv in the waiting area and room for a stroller. Plus they were cheaper than sams club for the same tires.

First of all, I have to say that these older reviews do NOT reflect the service I have recieved her the past few months.
They’ve put air in my tires, completely complimentary with no obligation to try and upsell me things for my car.
The younger blonde manager up front was very respectful, and I will continue to service my family’s cars here because of this gentlemen. He leveled with me, and got me the best deals for both mine and my daughter’s car. He explained the entire process they went through to find the problems that they did, and how they’d be solved. When it came to pricing he happily let me call other shops to compare prices.
I think the gentlemen up front that do not specifically work on the cars are much nicer, happy and upbeat than the men that do the physical work on cars in the outside shop.
I do think the ladies bathroom could be cleaner.

To be fair, I understand that NTB does not have the same resources as auto repair shops that are more full-​service, but I wish they were more honest about what they are the best option for and what they are not.
When I failed my inspection just before the holidays I was told there was an engine code that had to be corrected, probably my catalytic converter. Sure enough, it was, however when NTB ran the code they told me I’d need to replace the entire catalytic converter piece and the O2 sensors. This was going to be around $ 2100. When I explained I was a single mom and didn’t have that kind of money, they made no suggestions on cheaper options, just explained that they might be able to take $ 100 off.
Now, I understand they don’t want to send business elsewhere, but if it’s not something they can do at a reasonable rate, it shouldn’t be a service they offer! Pronto Muffler in Plano was able to replace the catalytic converter for less than $ 400 (I never needed the O2 sensors replaced) and were quick and easy.
The guys here were nice to me, I have no complaints on their service, but I do think they should revise the list of services they offer in the face of such blatant competition. If they can’t compete, they shouldn’t screw people over who weren’t as lucky as I was to be referred to a less expensive option!

As a woman with 2 small ones in the car I thought it would be easier to stop here to get air put in my tire. Most tire places provide complimentary pressure checks and air but NOPE! Not here. I’ve been twice because it’s right around corner from my home and both times no one wanted to help me. Several guys were standing around and didn’t even ask how can I help when I rolled up and rolled my window down, they jst ignored me until I said EXCUSE ME, can someone help me? I was finally able to get air in my tire but it was like I was a bother, no one seemed to be happy to be working there, no smiles.
The second time my tire was almost flat and I went there and had same issue, this time I had to get out car and ask someone to look at tire if it needs replaced or just air. They weren’t busy, several guys were jst standing there, I waited for about 10 minutes and left and went to race trac and put air in tire myself.
After those experiences, I will NEVER take my car there again to be serviced. They won’t get a dime even though the opportunity was there since it was conveniently located near me. I’d rather drive 20 miles away than to go there again

This place sucks! I will never purchase tires from them again! I stopped by on a Tuesday morning around 10 to see if I could talk to someone about removing a nail from my tire no one was up at the front desk! I waited over 10 minutes still no one I’m out at this point! As I’m walking back to my car I notice employees standing around without a care in the world one was even smoking a big cigar wtf! As I drove off I looked into the front window still no one at the front only another person like me standing there waiting to be helped! This place is a JOKE don’t waste your time or money here there are so many better options to choose from out there! They don’t even deserve one star! Not a fan;(

I had an appointment at 10 am to get new tires and I arrived at 9:50 and they got started right away.
I was out of there with 4 new tires and an alignment by 11:00! Very fast and amazing service!
Will definitely come back here and recommend it to anyone who needs any work done on their car!

AVOID THIS PLACE. I live across the street from here and thought it would be convient. I drive in and drop off and then walk home. After l specifically asked for 2 new tires on the front, not the back. they put 2 new tires on the back to rotate the old ones in the front so they wear faster. I asked to have them put where i asked them to be and they threw me «our company policy is to rotate them to the back» BS. WHAT? So after argueing they finally did what i asked. The next day the tire sensor was not working. Brought it back. guess what was missing. My security theft lug nut socket key that i know for a fact was in there when i drove in the prior day. They must have been upset with me that i made them rotate the tires back so they threw it away when they were done. So i had to go to dealer and pay 30 for new one. Then they gave me the «tire sensor broke in pieces when we removed it so you need a new one. 110 $ later and it was done. I forgot to ask them for the old one. TIP: WATCH THEM WORK ON YOUR CAR AND ASK THEM TO SEE THE DAMAGED PART. I had to explain to the guy at the counter 3 times what i wanted and they still didn’t do what i asked. Customer service was really poor and i can see they do not like to be told what to do. STAY AWAY FROM THESE GUYS.

I had an appt at 9:30. I showed up on time, got my new tires, balancing and alignment without any problem. it helped that everything was already paid for online. the manager went out of his way to get me a rebate form while I was waiting. why the 4 stars and not 5? because of the upsell attempts and the waiting to get my car OUT of the bay after it was ready.

I wasn’t going to write a review, and in fact did not have a Unilocal account. But, NTB asked me to.
My problem is a familiar one. Made an appointment for an oil change, which in hindsight is obviously a ridiculous thing to do. You may as well just drop your car off at whatever time you want, and just come to get it at the end of the business day. I mean, that’s how they are treating every car anyway. Your appointment means ABSOLUTELY NOTHING. It does not mean that your car is going to get an oil change at that time, or that it will be done in any kind of timely matter. I came back almost two hours later, and it was not done.
The worst part is, NTB does not care enough about what you think to ask you to respond to them so they can actually see what you say. They invite you to post it on Unilocal,where they won’t see it unless they are looking for it.
I would not recommend this location of NTB, or any other one that I have been to. I am currently looking for a service center that actually cares about whether or not they are RETAINING you as a customer.

my appointment was at 1pm, I showed up at 12:50 and then got started right away. Half hour later I’m taking off in my truck with my new tires installed and balanced. I had a great experience at this location.

When you buy road hazard they fix your tires every time, when you come in with a nail and they realize you don’t have road hazard you have to buy a new tire for $ 200. Because they convince you to buy a tire that no one else carries you have to buy it here. Stay away from this place I will never shop here again.

Very bad experience. I went in for a new tire as I shredded one going down the highway. Made it to NTB on the spare thankfully. When I arrived they stated they had a tire in stock. Waited over 2 hours for them to tell me that they actually dont have the tire size I needed. I was driving a Toyota Camry at the time, a very common car in which one would think a tire store would stock a common tire size. Completely unapologetic about the wait.

I wasn’t going to write a review, but since NTB emailed me and asked me to, here we go.
I made an appt for 630 pm for an oil change/​tire rotation. Showed up, saw they do air filters as well, asked them to take care of that for me as well so hubby doesn’t have to mess with it.
Brief back and forth in which an attempt to upsell me to synthetic oil change was made… «see, right here it says 0W oil, and that’s synthetic». me: «and right after that is says OR 5W, which is not. and it’s never had synthetic, you can check the paperwork for every other oil change I’ve ever had, at Toyota in the glove box. Surely, they wouldn’t have done it completely wrong 10 times, right?». I think he was tired of arguing with me and left to pull my car in.
Sat there. and sat there. Cars came in after me, left before me. Did I mention I had an appointment? got up, looked through the window to the bay where they service cars, saw techs standing around talking, pushing trashcans, walking idly, not working on cars. Maybe this was retribution for not upgrading to the synthetic oil change?
Two hours after I came in, endless games of online rummy, and a nearly dead battery later, my car is done. for an oil change, and a couple of air filters swapped out. The joint wasn’t that busy, and I had an appointment. so, yeah.
Got in my car this morning, realized they didn’t reset my maintenance light. meh, easy fix. Went to the gym, hubby texted me to let me know my car is leaking oil… based on the fact that there was a pile of oil on our driveway where we’d never had an issue before.

Deserves no star but no setting for it.
They hold the car hostage… and keep coming back to you with some kind of issues.
Avoid all «Tire Kingdom» owned locations…