Benjamin Franklin Plumbing

Had a clogged drain, they came out on time and showed me that it was issues with roots going though my pipeline. He cleared the pipe for now and gave me an estimate on the real fix. Will be getting the city out and another estimate just to compare. Overall, did enjoy the communication, the professionalism, and promptness of this company.
Used coupon on their website as well.

This company just preys on people. We had a gas leak and needed a pipe replaced in the garage wall. The guy came out and said it would be $ 2600 because he would have to go through the brick exterior and part of the roof. (Of a 2 week old house!) When I told him the gas company said to just cut the pipe and replace he said «how long have you been a plumber?» We sent him away and called someone else. Pipe was fixed in 30 minutes without any brick or attic damage. The cost? $ 200. This is a scam company taking advantage of people who need something done in a hurry.

Murphy’s Law was alive and well. When I was on a business trip the hot water tank, located in the attic, burst. My wife awoke to a literal flood coming out of the attic at 12:30 AM. I called BFP, was told it would be about an hour. 2.5 hours later someone finally showed up.
He turned the water off outside and then promptly began grilling my wife about our insurance along with pushing a company he knew who could come out and clean up the damage. She called me, I explained to him it was 3 AM and we needed to get everything sorted out. He continued to pressure me about this great company he knew and I was looking at about 6k worth of damage so I better turn it over to my insurance. I said no, and we hung up.
My wife texted me saying he was wanting to sell us and install a water tank for $ 1800 that night. Knowing this was at least twice the price I could get it at Lowe’s for and considering it was 3 AM I called and asked him to leave. His scare tactics and high pressured sales left my wife rattled about what we were up against.
When i called to talk to the franchisee about the scare tactics and heavy handed selling process the operations manager told me the franchisee does not talk to customers and proceeded to inform me that I was not there so I do not know what occurred. He stated I should be thankful the plumber was willing to get up in the middle of the night and leave his family to turn my water off.
I am not sure if the plumber has a financial interest in the other company he wanted us to use to clean up the mess. And I don’t know why the franchisee doesn’t talk to customers even though he/​she is happy to cash out checks.
I was called back by a gentleman who listened better than the ops manager, apologized and let me know that the franchisee would call me back, but she owned numerous businesses and is very busy so it could be a while. I have to wonder if the clean up company her employee was pushing so hard is her business as well.
**We did receive a full refund for the visit. We have not yet heard from the franchisee, she must be really busy. ***Still waiting.

DO NOT EVER USE BFP! They are WAY OVER PRICED! They were suppose to be here in a 1 – 3 pm window. They did call, but did not show up until after 7 pm. The tech was very nice. However, they have a price sheet with levels of service. First of all you have to pay a $ 59 trip charge. Level one is like a nut or a washer replaced or caulking — that would be $ 104l Level 2 repair a spigot, connector check a spray valve — that would be $ 169. Level 3 rebuild plastic inside toilet — that would be $ 229 and it goes up from there. They wanted over $ 600 for a toilet plus over $ 200 to install it.
Did I get anything for them being late — NO! They are such a rip off. DO NOT USE THEM!!!

This is not a complaint about their work– that was fine (they unclogged a backed up sewer line) or about their promptness; they were here when they said they would be. The problem is they gave us an estimate of $ 2800 to do a «spot repair» of another section of the sewer line and insisted this was on «our side» and so the city wouldn’t be responsible. The plumber tried pretty hard to get us to agree to that repair, plus an additional repair, for a total of $ 4350. We decided to get a second opinion before agreeing to spending that kind of money. Then we called the City of Dallas, and had them come out to evaluate the problem, just to make sure this wasn’t something they would fix. And guess what? The City DID fix it, that day, (a Sunday!) for free, of course.
I’m really disappointed that Benjamin Franklin employed scare tactics and did not suggest we at least try calling the city; yes, they would have lost out on this job, but they would have «bought» my complete confidence in them, and they would have won me as a customer for life. Instead, I will never call them again, and I am giving them this bad review. Shame, isn’t it?

On time (early actually but they called first). Professional. I think I may have been severely overcharged which would be my own fault for not price shopping. Charged $ 169 because they had to go on the roof to clear the pipes, around $ 250 to clear the pipes, and $ 200 (discounted from $ 450) to put a camera down the pipes. If you have a coupon for free estimate, you have to have them do the service to get a free estimate. I am getting a second opinion for the work they want to do now because they want $ 13k to replace one set of pipes from bathroom to septic. Seems high. I will report back again later if I find they were wrong or ripped me off.