Absolute horrible customer service. Went over an hour without my delivery, I call them and the guy on the line is just rude and tells me the driver left after calling even thought they didn’t call and I didn’t hear them at the door. Doesn’t offer any sort of resolution and just tells me it’s up to the driver if they want to come back. I call back 15 minutes later and he tells me the driver will be there soon and just hangs up. Horrible customer service, last time I order papa johns
Indy L.
Place rating: 2 Rockville, MD
This location is constantly messing up my orders, i.e. Buffalo wings with NO buffalo sauce, although clearly stated ‘8pc bflo’ on the label. Poor customer service over the phone about half of the time. The rookie, younger employees seem totally uninterested in their work and make it obvious to the public– in person and over the phone. The only exception to any part of this review is a small handful of the senior staff, whom are friendly and helpful, and seem to accept and tolerate well the fact that the rest of their staff never has it together. They get five stars.