I like the variety of jewelry items, especially after a holiday sale. The employees are nice.
Toni P.
Place rating: 1 Washington, DC
As my daughter came through their door the lady said,“can you stop coming in the store?!” Not so customer friendly at all. Not sure how good is their products but there is no customer etiquette at all
Vivian T.
Place rating: 1 Alexandria, VA
This place is so bad! Bad customer service, the workers are rude. I usually don’t really bother the workers much, but the girl that was working yelled at me. I regret not saying anything, I’ve never had a problem with it until today. Never returning here ever again. Please if someone could help save this store. I should’ve got the name of the girl but I just left the store immediately. Or else I seriously would’ve haven’t been so civil
Jaime B.
Place rating: 1 Silver Spring, MD
Came in with my 4 month old baby to get her ears pierced. Three people were working. Two were up front on the ladder putting up christmas decorations. The other one did not know how to pierce ears. The two women made us wait for them to finish putting up decorations. We waited about 15 minutes, but I was not waiting any longer with a 4 month old. What happened to customer service?
Sarah J.
Place rating: 1 Fairfax, VA
Came in to do a return. There were 3 employees working. The one at the register told me she would have to have the manager do the return for me, but doubted I could be helped because the manager was busy. Ooook? Weird. She goes off to talk to the manager who is piercing people’s ears and comes back to tell me I’ll have to wait 20 min until«the manager finds some time» but by then they’ll be closing so I can’t do the return. NICE customer service for you! Fair Oaks isn’t any better… My boyfriend is right, you buy trash from a trashy store– you get crappy service.