There has been a recent change in management. They cut the night staff. I was a regular during the over night shift. Now I cannot stand it. It is always extremely dirty at night. You can forget getting a drink refill. I ordered the All Stars Special. Three of the items were not cooked properly. Two were the fault of the waitress, one was the fault of the cook. Of course, if the waitress paid any attention she might have figured at least part of it out. I crazy idea would have been for her to write down the order if she could not remember it. By the time, I could get their attention of the cook to ask for ketchup my hash browns were cold.
Chelsea A.
Place rating: 1 McKinney, TX
Showed up at 3 pm on News Year day for an afternoon brunch. Plenty of open tables but all were dirty and full of dishes. Sat down in the waiting area hoping to be greated with a hello and hoping that a table would get cleared for us. All 5 workers did not greet us and no table was cleared. After 5 min waiting, we decided to leave. Restaurant floors were filthy and parking lot was filled with trash and cigarette butts.
Tara S.
Place rating: 4 Prosper, TX
Not sure why all the bad reviews. I have always loved Waffle House. Service is great. Love all the short order call outs. Just like an old diner. This place is history. Always get the All Star eggs, toast, hashbrowns, bacon, and waffle for under $ 7. Can’t beat that.
Danielle K.
Place rating: 1 McKinney, TX
Don’t do it! Keep driving! Plenty of over options around. IHOP up the road and Denny’s across the street… anywhere but here. I’ve been here 3 times and each time it’s gotten more and more dirty and nasty. You can feel and see the dirtiness. I feel sick to my stomach. You can feel the grime on the cups and menus. Plus, service was slow and it wasn’t busy and even with a simple order it was messed up. Just keep driving. Sorry Waffle House but this location should either be closed or taken over by new management. Looking around it was clear that it wouldn’t pass food service inspection.
Mark S.
Place rating: 1 Katy, TX
Have always found waffle houses to have good service with above average quality for a café. This place is awful though. Arriving at 9am Saturday and there being just a few cars in the lot should have sent up a flag. Sat at the bar and saw at least five health violations in as many minutes. All the waitresses and cooks were loud and obnoxious. Talking about personal topics and trashing each other. The cooks were terrible. Burned my omelet and biscuits. Two bites in I wished I’d left before ordering. I’ll eat at Waffle House again but it won’t be this one.
Giselle B.
Place rating: 1 Anaheim, CA
So not what I expected. I was in the mood for an actual huge waffle. I ordered a strawberry waffle with hash browns and what I got was a regular waffle with strawberry jam. Really?! My boyfriend got a ham and cheese omelet with jalapeños, hash browns and toast. His favorite thing was the toast. Not what I expected.
Rochelle C.
Place rating: 3 McKinney, TX
A solid three stars for a place that has consistently tried to only be what is originally set out to be: a glorified road-side restaurant that serves everything a long-distance driver needing a cup of coffee, or post-club hopping group needing comfort food to absorb the drinks, or a family looking for a quick bite anytime could want. Always easily accessible from the main highway, the familiar yellow and dark brown sign and design welcomes customers who appreciate a hard, modular booth or counter stool, American cheese as the only choice, and hash browns as the the only potato option. This ain’t LePeep folks and you won’t feel unwelcome if you roll in there if you’ve just rolled out of bed. We go for the waffles, obviously, and this place was doing them right long before every IHOP, Denny’s, and LePeep had a Belgian waffle maker. I also like their ham & cheese omelette because it reminds me of those I used to make for myself when I was a kid; nothing fancier than cubed ham and a slice of good ol’ American deliciously oozing out of a warm scrambled egg pocket. My husband’s ham was a little overdone and dry and he probably would’ve sent it back if he hadn’t already been stuffed from the two waffles and double order of hash browns he’d just eaten. Even though the seating is limited, the cooks here are so fast, and the place so no-nonsense, the tables turn very quickly so if you get stuck sitting on the chairs next to the door, I’ll bet the juke box won’t have finished it’s third song before you’re seated. Our servers always seem a little«rode hard, put up wet» but they’re always friendly and on the ball with refills, extra jelly packets, or a to-go cup for your tea — it probably helps that they’re never more than 10 feet away from you at any given time! My hat’s off to anyone who works here because the floor behind the counter is ALWAYS wet and the pace there is frantic as well, but you’d never know it by how many locals and travelers keep this place steadily streaming through the doors.
H Kay V.
Place rating: 1 Delray Beach, FL
First thing you notice when you open the door is a sour dirty smell. Menu smelled the same. Pointed out several creamer cups on floor under coffee counter, and server was rude in response. Overall, dirty and scary. How do you the health dept to inspect?
Tiffany B.
Place rating: 5 Paris, TX
After a bad experience from Dickies BBQ we stopped at Waffle House on October 20, 2012 in the evening. The employees were very friendly as well as prompt on service. The good was delicious as well.
Kerry O.
Place rating: 1 Frisco, TX
Both my daughter and I are ill tonight from having dinner here. She had a traditional breakfast and the ham steak was so dried out she said it was like salt jerky and could not eat it. Her hash browns were«mushy» from being cooked in low temp oil. My steak wasn’t bad but my salad was so limp from being old that I pushed it aside. They removed the price of the ham. My daughter and I were very uncomfortable because there was a guy at the breakfast bar that was just staring at her. He noticed her when we walked in so I had her sit with her back to him so I could keep an eye on him. He watched her the whole time we were there and we ate quickly and left. What should have been a nice dinner breakfast has turned into a Tums night and we will not be going back.
J C.
Place rating: 1 Frisco, TX
Better skip this particular location! This is a really OLD Waffle House and it more than shows its age. Needed a thorough cleaning too — flies, dead moth on the front window, garbage and liquids on the floor, trash in the booth seats. Staff was super nice and the food was good, which makes it more of a shame that the environment is so gross. Bizarrely, they were out of orange juice! Coffee was terrible too which is rare for a breakfast joint. So look for a newer Waffle House!