Payless Cleaners

Do not go there! I believe the store owner is dishonest and does shoddy work. I took an expensive sweater there and it came back shrunk to half its original size and covered in other color threads. I complained to the poor lady behind the counter who said she would have to talk to the owner. Twice I went in and she said she had not heard from him. Finally, she said that there is nothing he will do since he followed the directions on the tag on the sweater. The tag says to hand wash cold and lay flat to dry or dry clean for best results. It was obvious it had been washed in very hot water and agitated.

Do not go here unless you want your shirts ruined! My husband dropped off 11 shirts here for dry cleaning. When he picked them up he noticed that 3 of the shirts had light yellow stains in the exact same spot. He went back and they said they would clean it again. He then asked me to pick them up once they were cleaned. I went back there and the stains were WORSE! They told me they can’t get out all stains. I told them the stains were never there before and they were brand new shirts. They told me I had to call the manager at the PLANO site. I called the manager (it was a Saturday) and he told me that he couldn’t do anything about it until he saw the shirts. I asked him when he would look at them and get back to me. He told me either later on that day or tomorrow. Well, Wednesday finally rolls around and we don’t hear back from him. My husband calls him and he says that it isn’t his fault. He said they are our stains. Makes no sense that all 3 shirts have stains in the EXACT SAME SPOT. They are identical. The shirts never went in with stains and they come back with stains and it isn’t his fault??? Doesn’t make sense. Not only that but the guy was rude! DON“T GO THERE UNLESS YOU WANT YOUR CLOTHES RUINED!