Sears Auto Center

I brought my Durango in for tires before we got there the truck was running with no problems. They told me and my wife about a hour and a half so we walked around the mall for a hour we go to the waiting room and notice the hook was open and the guy looking under it which I found weird when I went through the door the guy slammed the hood and back it up and when I asked what he was doing under the hood he said he was checking the light then he started flashing the lights I asked what does this have to do with getting tires put on the manager said it’s all apart of the process about a hour later the truck was done said I needed a alignment said I’d schedule when I could so less than getting on the pike the truck was shimmy and shaking and making noises brought it back and told it has nothing to do with them and said I now need a new front end my wife and I think they sabotage the truck cause 5 other people who were the same about there vehicles shady people

The past 2 times I’ve been here they go atleast an hour past the promised time for a simple oil change that literally should only take a half hour at the most. Car has been on the lift for atleast 45 minutes and no one has touched it for that long.

I brought my car in for an oil change and tire rotation. I gave my cell phone # and was told it would be about an hour. It took over two hours and the mechanic put my paperwork in a slot at the service desk. I was not informed that my car was ready. I had to ask a man at the counter, but he had to leave to find a service representative. It took a total of three hours for routine maintenance. I won’t be back.

WORST! All I can say is plan on being there ALL day long! The workers are nice, service is worst than watching paint dry! Over 3 hours for an oil change and 1 new tire!!! Takes minimum of half hour just to talk to someone of you aren’t the first person in line

I stopped at this Sears because I had a nail in my tire. I wanted to take my car to a dealership but I couldn’t since it was Sunday. I was skeptical about taking my new car to Sears for service. Sears service center was busy once I arrived (Sunday).The service guy sad there was a 2 hour wait. I wasn’t worried about the wait because Hamilton Mall is attached to Sears. I shopped while my car was being serviced. My car ended up taking a hour and 30 minutes. The service guy was really nice. I told him my concerns and he made sure my car got the proper tire service. I was pleased with my tire service (plugged my tire) and price. Expect a wait at this Sears. If you need a plug in your tire, Sears Auto Center is a solid choice.

Although the counter guys know what they are doing, the guys working on your car do not! It takes at least 2 hours to do the simplest jobs and we had to go back three times in order for them to do the job correctly. If you can’t prove that it was their fault in damaging your car, it will be a nightmare to battle them for it. The auto department is contracted out to a company that does not care about customer service, only an income. So arguing with sears will not help. You have to go to a corporate level to get anything done. Good luck.

Well today I somehow ran over a drill bit while driving home from boyfriend’s house, which lodged directly in my rear passenger side tire and promptly deflated it.
Luckily, this Sears is right down the street from my house, and I was able to re-​inflate the tire enough to get it over there for a replacement.
They were swamped, so service was a little slow and at times the staff seemed to be pretty aloof and «out there.» James, whom I primarily dealt with, was very friendly and professional with both myself and some of the other customers with whom I witnessed him interact. He found me a good, reasonably priced tire. He also gave me a coupon for $ 5 off my next purchase of $ 25 or more.
Still, I don’t care how busy you are, 2 hours is a ridiculous amount of time to wait for a tire change. It takes 10 minutes, tops!
When I came to pick my car up, 2 hours later and $ 120 poorer, I dealt with a different employee (Jack) who seemed really loopy. He took a really long time getting my paperwork printed, processing my payment, and getting me on my way. He handed me my keys without so much as a «thank you» or a «have a nice night» or a «you’re good to go.» I really didn’t know if he needed anything else from me, so I had to ask, «Am I okay to go?» and someone else actually had to answer for him because he completely ignored me. He also started to service another customer before my transaction was completed. Pretty bizarre.
In a pinch, this place is A-​OK for repairs. Just be careful who you’re dealing with or you might leave in a state of confusion yourself.