Potbelly Sandwich Shop

I love Potbelly but this is the worst location. They can’t seem to do anything right here. Their chicken and cheddar has so little chicken it’s almost not a chicken sandwich. Their cookies are undercooked and doughy. I came to this location four times in a two week period and it is consistently bad.

Went to the one in cleveland and it was excellent. Went to the one in Mayfield, OH was terrible. Mac N Cheese was cold, pizza sandwich was also cold and tasted funny with the mushrooms being raw. I will try once more if no good then I will not return.

The Good — Potbelly makes great sandwiches — quite a few different options for everyone.
The Bad — This particular location is terrible. Highly suggested to avoid this place. Several of us had issues earlier in the year on multiple occasions with the live music being too loud at lunch time — you could barely have a conversation (this is not a bar) — and some of the staff members spent more time chatting than taking care of the customers.
Gave the location another chance — the music and prior staff issue were not issues. The issue today was significantly worse. Multiple people ordered «big» sandwiches on white bread. After standing around for quite some time one of the people behind the counter advised that their «fresh» white bread was still frozen. Not sure why that wasn’t communicated when we ordered. The person making sandwiches had to ask multiple times what we ordered. My order was made as an original after they asked me… they ended up making another one as an original without asking and said they could make another original due to the break issue. At this point close to 15 minutes had been spent with nobody else in front of us trying to get this all figured out.
If this place is going to last — they seriously need to get their customer service issues under control. This is a disappointment for the Potbelly brand.

Ok sub shop. In a big sea of sub shops this place stands out because of the atmosphere and live music, but not the biggest selection for subs. Bread is pretty good though, they have Flatbread, white and Multigrain. Not a great selection for toppings either. They also offer milkshakes and desserts. Plenty of better sub shops nearby (Jersey mikes) but this place is ok if you need a change because you work or live nearby. If you are just strolling through then maybe another option would be better.

Pretty unimpressed by this place. I went here just to try it out (usually like Dibellas, almost next door). I had a hard time finding something that looked appealing on their menu… The menu is very small. Once I finally ordered I was disappointed by the choices of toppings and what not. Again, not much variety. I ended up getting a flat bread… it was very generic tasting. The boy who helped me was very nice but the female manager basically reamed him out for a small error in front of me and it made me feel really uncomfortable. He was clearly new. The mistake did not warrant such a reaction. Anyway… There’s tons of sub options in mayfield. And I will probably go back to Dibellas or even Penn station.

First let me say I liked Potbelly and have ordered several times but on Wednesday my wife stopped to purchase takeout meals with mine being a tuna sandwich. After eating it I began to feel not well and continued to feel worse until about three hours later I violently heaved all of meal. I was sick for the next two days. I don’t know if it was bad tuna or bad mayonaise and hope no one else got sick. I hope the manager checks into it so that they don’t repeat. I am afraid now to buy from them agian.
I have determined that my sandwich was not the cause of my food poisoning but instead bad lettuce I ate at home and wish to apologize to Potbelly for thinking they were the cause of my sickness. I ate the same salad two days later and got sick again and thus determined that was the cause of my sickness.

Friendly staff and wonderful food! Try the toasted peanut butter and jelly sub it’s like being a kid all over again. The milkshakes are better than homemade!

My entire family loves this place-​I always get the «Mediterranean» which has feta, spicy hummus, and I get tomatoes and oil on it-​totally delicious. My husband gets the «Wreck» which has deli meats like salami and he’s obsessed. The kids get the PB&J but you have to ask for them not to run it through the grill.
Their sugar cookies are the best and their shakes are delicious but I think they must be super bad for you.
All in all, highly recommended.

Great subs for a low price. The wreck and pizza subs are my favorite. Pickles and side salads are good too. I’ve never had a bad meal here.

I ordered the ‘Mediterranean’. Pretty decent sandwich for the price. The roasted red peppers they use are really good. I wish place had more vegetarian options though… I asked the cashier if they had a veggie sub, which really confused him. I’ll probably visit again, but won’t be a regular stop.

Very reasonably priced, interesting sandwiches. I got the buffalo chicken and blue cheese sandwich, which was pretty good. Their beverage selection is nice, lots of juices, San pellegrino water and blood orange soda. Will come back to try more sandwiches.

I really like Potbelly’s sandwiches. I used to eat at Potbelly’s all of the time when I lived in Chicago so I was very excited when they came to the Cleveland area and it is exactly how I remember it. I usually get a «wreck» but I’ve tried them all & they’re all good. Try a shake/​malt too!

This is my 1^st Unilocal review & this was my 1^st time at a Potbelly Sandwich Shop. I got the Mushroom Melt sandwich, a strawberry shake, 1 oatmeal chocolate chip cookie & 1 chocolate brownie cookie. EVERYTHING WAS FABULOUS! no complaints. The service was outstanding. The cookies are addictive. I will definitely be going back.

The sign says «ORDER YOUR SHAKE NOW!» and let me tell you, I appreciate it. I know where the good milkshakes are and few restaurants invest the time into making a shake with real ice cream. Most places that offer shakes have a machine with a corn syrup mix in it. While I think it’s dumb to have the cashier making the shakes, I love the place. Half the time, I don’t get a shake just because it’s unhealthy but the rest of the menu supports enough variety. Quizno’s left the Cleveland area a few years ago and I like Potbelly better. A good meatball sub is hard to find as is the Mushroom Melt a unique find. The salads are loaded too. They will also sell you a box of the small cookies they use on the straws too.

I wasn’t planning on going out to lunch today, seeing as I’m coming down with the flu. But my co-​worker walked up to my desk and said, «Lets go out to lunch!» I was like, «Where are you planning to go»? He said, «I don’t care, anywhere. I just gotta get outta here!» I said, «Okay! You driving?»
I mentioned a couple sub shops in the area and he said, «Potbelly’s is pretty good. It’s on par with DiBella’s.» I said, «Lets go!» So off we went.
When I read the menu it wasn’t clear what size sandwiches they made, but looking at the two pieces of bread on the counter was a dead giveaway. So I ordered a Big Italian on whole grain bread. As I picked out some chips, I noticed that my sub was being put through an oven. «Sweet!», I thought. I love hot subs.
I was then asked what I wanted on the sub. «Do you want hot peppers?» «Yep!» «Do you want lettuce, tomato?» «Yep!» «Do you want everything on it?» «Yep!» Then she laughed and loaded it up with their house made peppers.
First bite into the sandwich was glorious! Then the heat of the peppers hit me. They were much more tasty than ordinary jalapenos, but around the same level on the old Scoville Scale. These peppers had taste and kick and I loved every bite of it. The hot peppers made the sandwich. The meat and bread were tasty and fresh, but the peppers stole the show.
Loved it. Will return.
PS: You can buy a jar of their house peppers for $ 6.95. I’m gonna have to buy some next time.

Service was phenomenal!
The food was fantastic!
As always, I had a great experience!

Stopped by here for lunch while in Cleveland for work training. For a place that I saw and decided to stop at — very good. I had decided on a salad, but when I went up to order, the employee convinced me to order the Chicken Mediterranean Sandwich, which I did not regret. Fresh chicken, hummus, feta, artichoke, cucumber — really good. The atmosphere was also nice in this restaurant. I was surprised to see a performer playing an acoustic guitar in here on a random Thursday at lunch time. Also, several books to read if you have time to stay for a while. Good lunch spot.

Friendly service and a great sandwich!