The Home Depot

Home Depot in Matteson is a department store for almost anything you would need for your home. It is a popular store chain store, so I will spare the details on what you can find while shopping.
However, Home Depot in Matteson has extremely friendly personnel! The men and women who work in the paint department are exceptional! They are patient with all customers (as you know some can be a little indecisive with paint choices). The paint personnel are knowledge of paint and all things in reference to repairing walls, sealing decks, painting or staining furniture, refinishing cabinets, refinishing countertops, etc. I like to complete DIY projects, and I can always stop at the paint desk and get an answer to my question. But, the level of customer service does not end in the paint department. I have been in the lighting department and received great service. I have also been in the garden section and received great service. And, I have been in the tool/​hardware section and received great service. For me, this is what sets Home Depot on a higher bar than some of the competing home stores. All personnel seem knowledgeable about their department!

I had a great experience in the store. I found all the seeds I needed. I also found the mulch. Checkout went smoothly and I love having the receipt sent to my email. However, the mulch bags were rather heavy and the lady at checkout offered me assistance putting the 3 bags in my car. As I waited for the assistance to arrive, she suggested that I bring my vehicle to the door. I drove to the door and waited some more. One of the employees walked thru the parking lot and avoided eye contact as he returned to the store… rude. I managed to drag and lift the bags into my vehicle.

I’ve had good experiences at this Home Depot. They more often stock what I need. I had to special order some hard to find light bulbs and they arrived sooner than I was told they would. Great pricing on landscaping needs. Staff can be a little hard to find on occasion. Check out is usually quick.

Clean, well lit. Everything is in its proper place. Too bad it’s at the far reaches of sprawlburbia. For a Big Box retailer, it’s pretty OK.