Pep Boys

Felt taken advantage of! I was passing through the area, and had a tire blow out, so this was the closest place to go to get a new tire. They barely said anything about what damage my tire sustained. Then they try tell me I need two new back tires, because the dealer I had just purchased this vehicle from did not rotate the tires. When I asked them to put this in writing they refused, so I knew they were full of sh&^!
I had one tire replaced and it cost me $ 175. The staff is RUDE and hardly speaks to you, one guy looked like he was suffering through a hangover! This is the most unprofessional place I have ever been, and I will NEVER return there again.

Yesterday I went to this location to get a headlight changed. I waited patiently in line and once it was my turn, the guy behind the counter just stared at me. He wouldn’t say a word. No greeting. He didn’t even speak once I said «hi» to him. I immediately knew what that was about. You’d think we would have gotten past 1865 by now. But anyway, he had a few people in the waiting room and told me he couldn’t get to the car and I would have to leave it. I said «for a headlight?» He said yeah and he would call me when it’s ready. What I noticed was that all the people of color were being told to leave their cars, but people of European decent were allowed to wait for their cars. I took my car to the dealership and they changed it in less than 10 minutes. I had never gone to Pep Boys before and certainly have no need to go there again. Besides who would want to leave their car with a rude SASOB like the guy at this Pep Boys. Their prices are higher than most and customer service is worst than Wal-​Mart.

The only positive thing I have to say about this place is that the older gentleman behind the counter was very nice and attentive. (Reason why I gave 2 stars instead of 1)
I came in on this past Monday because my check engine light came on and I needed to use the code scanner to see what was going on. The older gentleman quickly escorted me to the guy who could help me with the code.
The man who read my code was very sarcastic and rude. He read me the code PO327, and I was like, do you know what that means? He replied, «You think I know what that means!!! If I did I would not have my job. It is NOT my job to tell you what it is». I was taken aback by this comment because it was so harshly said, but I brushed it off. figured the guy was having a bad day.
What set me off the most was the store manager. You can tell he was crabby, I really wish I avoided him. Anyways, he barely explained to me what the code was, all he said was «come back tomorrow and we could do an engine diagnostic on it». I explained that I lived too far to come back and I was hoping it was OK to drive home. He shrugged me off and was like, «that’s all I can tell you». What kind of customer service is that!!!
So I called the Pep Boys on Elston in Chicago and talked to George. He was very helpful and explained to me that everything was going to be alright and gave me pricing on what needed to be fixed. Unlike the store manager in Matteson, George provided great customer service. With not only being informative but also cared about my well being.
With all that said, I will NEVER be back. If I was a man, I bet my experience would have been better. It is sad that I am discriminated against because I am a woman. IF YOU ARE A WOMAN, AVOID THIS PEP BOYS! GO ELSEWHERE!

I’ve been a longtime customer of the Pep Boys franchise but historically I’ve always gone to the location in Crestwood. For some reason I ended up having my rear breaks done at the Matteson location last year. My breaks were squeaking so naturally I went to the Matteson location figuring that my breaks would still be under warranty.
I stopped in Pep Boys around noon and explained that my breaks had been making a loud noise. I was told that it there would be a long wait since it was a Saturday afternoon. After an hour or so, the technician informed me that the rotors/​front brakes needed to be replaced as well as one of the drums. The rear brakes were covered but the front brakes would cost $ 411.
Additionally, I was told that a my license plate light and tail light was out so I paid $ 30 for two lights.
I let Pep Boys repair the rear brakes since it was covered but decided to take it elsewhere to have the front brakes done. I had to wait another hour for the car to be ready which was annoying but understandable given it was a Saturday afternoon.
Immediately after leaving Pep Boys I went over to Tuffy’s in Orland Park. I have history with Sam and Joe so I wanted them to take a look at my car. They replaced the front brakes at a cheaper rate than Pep Boys was charing AND took a look at my newly repaired back brakes as a courtesy. Turns out that the Pep Boys technician’s neglected to clean and adjust the back brakes! So Sam did it free of charge. AND he replaced the license plate and tail light bulbs!!! The VERY SAME ONES that I just paid Pep Boys for!!! Once again Sam replaced the bulbs free of charge! You just can’t beat service like that.
Despite being highly annoyed and feeling as though I was ripped off I just let it go. I didn’t bother calling the Pep Boys location because I really wasn’t in the mood to hear any lies or denials. One thing is clear to me though… I won’t be ever be returning to Pep Boys. Clearly, they make a practice of taking advantage of women.
If you want good service then head over to Tuffy’s. Pep Boys automotive service obviously don’t appreciate it’s loyal customers so I doubt they’ll miss you.

I tried. Twice, actually. Wanted to get my oil changed on my half hour lunch. Called and was told it wouldn’t be a problem with an appointment. Got there and was told it would be at least 45 minutes, which I couldn’t do due to obligations after work.
Went back the next day, when I had more time. The appointment I made was in the system for the following day, but they weren’t busy, so I figured it was probably fine. Then they told me the cost of a basic oil change – almost three times what I pay at my usual mechanic, twice what I’ve seen everywhere else. I said I’d go elsewhere, and they made no effort to convince me otherwise.
Go to Mahler’s if you need work done in Matteson. Fair prices, quick service, and fantastic staff.

I believe they tried to rip me off. They wanted to charge me $ 900 for air condition service. They said it was a leak in a hose. I will never go back for service again.