Petco

I can’t enough good things about this store. I’ve been to other petcos in Nevada and they are not nearly as nice as here in WA. It’s very clean and the staff is beyond nice. I take my puppy to training every Friday and Mariah is phenomenal. She’s so friendly and firm with the pups. She’s good at explaining the methods to teach your dog and if you have any questions she’s extremely approachable. She never makes you feel inferior or that she’s the queen of dog knowledge. The other dog trainer there (I forget her name) is also very friendly. They both remember my dog and me whenever we come in and are enthusiastic about any dog stories you have to tell (even though I’m sure they hear it all day every day). it shows they love what they do and care about your pets. I love this store and the trainers here.
Oh and they also price match here! So if you see a product look up the price on Amazon (which is almost always cheaper) and they’ll give you the same price as Amazon has! Pretty neat! I got a dog harness for $ 14.33 (petco price $ 35) and a dog toy for $ 17.99 (petco price 29.99)

Tom Brennan the district manager of Petco did a great job and is exactly why he is in a position as a district manager. After my complaint about a recent issue I got a phone call back from the district manager personally and while he was on vacation which was even more impressive. He handled it with unbelievable management skills! I was impressed to say the least! Thanks Tom for reaching out to a customer !

The condition of which the animals are living in at this store is horrible! My husband and I visited this Petco today to look at some fish. The salt water tanks were dirty, and several fish looked sick. In one of the fresh water tanks, a group of fish were eating another fish and it took us forever to track someone down to tell them about it.
The Bearded Dragons were walking around in a cage so filled with poop you couldn’t tell what the bottom of the tank was supposed to look like. Just a few tanks down there was a dead python that had clearly been dead for a few days. It was truly awful.
I see that this store is hiring and its possible that they are currently very understaffed but the animals don’t deserve to be living in the conditions they are currently exposed to. Also, unsuspecting pet owners could be buying sick animals, or ones with health issues they didn’t plan on based on the conditions.

This is a cute store… they always seem to have everything I need for our dogs and them some. We get grain free dog food from Natural Balance, and its nice that they have it in stock… because I cant just run to Petsmart to get this, if they are out.
the staff always greets you, they are friendly, and if I need something they seem to be very helpful and go above and beyond to make sure we are satisfied… we had to get a shock collar recently and they were very helpful because we have never used them before.

I feed my pups Science Diet Ideal Balance and recently went to my local Petsmart to purchase more food for my puppy and they did not carry the product, so I called this Petco to see if they carried it and they responded yes come on in. After a drive down to get my puppy food I find that they no longer carry this product anymore either. It’s frustrating when your told that something is there and then they don’t have it. I would have given a one star, however while there the lady offered to give me a $ 3 coupon for my next visit. For a place that isn’t able to provide me with what I need the gesture was nice. She did apologize and as I spoke with a man, it was nice to feel her concern. While leaving she said I hope you can find what you are looking for elsewhere and that your pet doesn’t have to switch so sudden. If I need something again in the future I may be back, and give a different review.

Terrible customer service. We asked about a product, the person we asked didn’t know anything, sent us to the Kitty Litter aisle to wait for assistance that never came. We went in another day looking for the same item not only couldn’t be find the item, but we couldn’t find a staff person to ask.