A-1 Computers

This place is dishonest and the staff is rude, especially the owner, Robb. They basically stole my mother’s computer equipment, and then humiliated her and yelled at her in front of other customers when she went into the store to enquire about it. She had dropped off her computer for possible repair, and if it couldn’t be repaired, she was going to purchase a «new» refurbished machine. She left messages with the store which were not returned. So she went in in person to ask what was going on, and Robb told her that her computer had been «trashed.» They had made no effort to contact her to let her know that was going to happen, and she had even left messages with them they hadn’t returned. She had files on that hard drive that she was given no opportunity to attempt to recover. Despite being upset about that, she was asking about the possibility of buying the refurbished machine they’d spoken about, and Robb basically kicked her out of the store, by yelling at her and saying that she is «obviously broke.» My mother is sick, elderly, and posed no threat to him whatsoever. She had fully intended to spend her money at A-​1, until that day. She chose to take her business elsewhere, and now has a brand-​new computer from Staples that she bought for less money than A-​1 was going to charge for the comparable refurbished machine.
I was so upset that this happened and how they’d treated her that I called the store, following up, to attempt to find out why things went down the way they did and why they’d just thrown my mother’s computer away without making an effort to contact her. I spoke with a sympathetic-​sounding clerk, who took my info and said he’d ask Robb to get back to me. That was weeks ago, and I never heard from him.