Alta Vista Cremation and Funeral Service

The cremation arrangements went perfectly. Eric was very responsive to my call for transportation on a weekend «ASAP». The pricing was reasonable and their is staff professional. I just wish I had some warning of the deplorable conditions of the cemetery grounds themselves. I was very uncomfortable upon driving onto the site which I had not visited until picking up the remains of my loved one. Alta Vista will do an excellent job for you but please be aware that the funeral service site appears completely ignored. I was stunned when I turned into their drive surrounded by high dead grass and toppling headstones and I was so glad that other family members were not with me at the time. But again, I do not want to take anything away from the facts that their staff is wonderful and their charges were as quoted to me.

Alta Vista has cremated my aunt and moe recently, my mother. They gave us a date on when we would get my moms remains back, and we ended up getting them back a day early. Which is nice because now we’re going to have them in time for her memorial.
Throughout the whole process, they have been kind, caring, and showed the highest level of compassion.
They have a good urn selection, of all sizes which is nice. We brought a couple urns in and they put my mom In all of them without concern or problems.
I highly recommend to check out Alta Vista once the very unfortunate death of a loved one happens.

I called Alta Vista about cremation services for my mother about 7 am, shortly after her caregiver called me. Alta Vista said they would pick her up after hospice came out and pronounced her death. When I got a bill for services, picking her up was $ 175 + an additional $ 145 because they picked her up «before normal business hours» (before 8am). Gosh… they must’ve rushed like crazy to get to her home before 8! I expected they would pick her up some time during the day, but certainly it was no rush and no rush was requested. Also, they did not explain that there would be almost double the fee for picking her up before 8am. Honestly, it’s disgusting when people try to take advantage of families at such a time!

Eric was my go-​to guy ever since he answered the phone on the 4^th of July when I called, forgetting it was a holiday — he said he is always on call, and stayed on the phone with me for almost half an hour answering questions about my Uncle’s remains. He has continued to help my family by staying late, having to be a go-​between with certain family members who are not getting along, and offering sage and thoughtful advice when asked. Mia has a professional demeanor and not even my family could phase her — you cannot imagine her composure! Tim also answered many of our phone calls even though multiple family members were calling asking the same questions. We were always treated respectfully and each member of their team always made time for us. The customer service is incredible but it goes beyond — it was a human connection. Thank you all.

From the first contact Alta Vista worked in my best interest, not just trying to get more money from me (which was refreshing). Initially Eric Bianco help me and gave awesome suggestions, a lot of which were lesser expensive options. Then Mia helped us till the end. SHE WAS AMAZING, extremely helpful, very sympathetic & knowledgable. I was planning a funeral/​memorial service by myself, and she helped me out so much! I had to call her so often! It would’ve annoyed anyone else, but she encouraged it. In the end the service was perfect; I think my dad would have loved how everything turned out. I would recommend Alta Vista and their staff to anyone who is going through this unfortunate situation. Thanks so much Mia!

This place is an outstanding business offering amazing value. They were compassionate and efficient and by far the lowest cost cremation service we found in the area. They beat their competitors by more than a thousand dollars (two thousand in one case). My dad’s hospice nurse told us about them. They saved my mom a lot of money and made the whole process as painless as it could be given the circumstances. We bought our own urns online and took them to Alta Vista, saving my mom even more money. They don’t work out of a fancy high end cemetery, but we didn’t need that. They were exactly what we needed.

Everyone we spoke to at Alta Vista was sensitive, caring, professional, and compassionate. Starting with the day our Uncle passed and we called them at the recommendation of Chaplain Mark of Vitas Hospice. We spoke with Eric, who immediately calmed us and walked us through what needed to be done. Three days later we went and spoke with Marcy at the crematorium to see about arrangements for his cremation. She was wonderful. Helped guide us through all the necessary processes and arrangements. And, within days everything was taken care of to our satisfaction. As others mentioned, Alta Vista’s services are more than reasonable.

This place is great. The people are extremely compassionate. I have dealt with them twice in the last 4 months. I would highly recommend them for cremation services. The best price and better than Neptune or the other for sure! I was out of the area and they handled everything over the phone for me. I picked up my brother’s remains a few weeks later with no problem.

We got all the help we needed at Alta Vista. The staff was professional, kind, thoughtful, and compassionate. We had been thinking about Neptune Society and Green burial but they were out of our economic range. It was a leap of faith to try Alta Vista since we had no recommendaton and we chose them for financial reasons: they were the cheapest. So naturally I was afraid some corners would be cut or we would be disappointed. The reverse was true: they were extremely kind, personally engaged, and sensitive to our needs. I recommend them without qualification for their great service.

Great, caring, sensitive people and the absolute LOWEST COST cremation services in Contra Costa County. Joyce was particularly wonderful. When my husband died, my family called everywhere to find the least expensive cremation services, and Alta Vista was it by a significant margin. Family owned and operated crematorium on site, you can even view your loved one being cremated (no thanks for me) to ensure that you get the proper cremains, if that is a concern for you. Located in an old cemetary, not fancy looking and I probably wouldn’t have a Funeral service there, but GREAT for saving money on a cremation.

I would highly recommend this place for any type of burial. I had recently had my beloved father pass away and they handled the cremation service for him.
Eric the owner was extremely helpful, knowledgeable and very caring. They understood what a difficult time this was for myself and my family.
Their prices for their services are priced reasonable.