Pottery Barn Kids

I found this store to be deceptive and rude. I went in looking for a bed for our child. There was a 20% sale which was great. We purchased a bed for $ 299 asking for delivery and in-​home setup. Great. $ 100 for setup — expensive but OK you were clear and I asked.
Now for the rub. I was charged 2 different delivery fees. I cannot figure out why I should be charge 2 separate fees for delivery especially when delivery is actually the ONLY option as you don’t stock the item in the store. I find this practice is very deceptive and actually hiding the true price of the item which is very shady.
Secondly the 20% sale didn’t apply since this item wasn’t in stock. Instead I got 20% off a pillowcase. I specifically said great 20% I will buy a bed to the salesperson who didn’t correct me that there would not be a discount on the bed.
Save your time and money unless you want to get ripped off.

We went to PB Kids to shop for our son’s room. Crystal and Leslie were extremely helpful in coming up with a coordinated theme of bedding, furniture and wall and floor treatments. It made the experience as first time parents a lot less painful!

It is probably over priced but I am drawn to their toys and bedding. The sales associates are helpful but always wait awhile to ask if we need help.

I’ve got to say our experience here was pretty average. The furniture is beautiful and I think we will probably wind up buying it, but the set up and the merchandising of the store is odd and the customer service (at that price point) was lacking. Further confusing issues is the pricing — there is one price in the store, one price in the catalog, and a third price online. I haven’t quite worked out how this works, but if you plan on buying any furtniture, I think if you spen about 15 mins you may be able to save several hundred dollars.
Final tip, create a registery and then use the «completion» discount to actually buy the furniture.

I struck out at the Promenade on Saturday.
I went in here looking for a very simple. classic comforter set that is all over the Pottery Barn Kids website… I couldn’t remember the name (sorry, apparently this means you’re not an effective customers) but explain quite clearly — it’s most white with colored trim.
I was looking around a lady behind the counter asked what I needed and explained, the above, and she was like «oh it’s over there to the right» — well, I had just been there and there was only like, animal print comforters… not this simple style I was looking for. So, I tell her so, and she says, «well you could do paisley with it or blah blah blah» — what lady?! I know how to match prints, I’m asking DO YOU HAVE THIS COMFORTER? ENGLISH, DO YOU SPEAK IT?
So, I tell her, fine, I’ll go look again.
Go back, look at the wall, still not there. My mom asks another lady for help and she comes up to me, so I greet her and start to tell her what I’m looking for only to be CUT OFF with «ARE YOU REGISTERED WITH US?»
Murderous engaged… I just said, «I’m leaving.» and left.