Mums the Word Floral Shoppe

My wedding was now two years ago and I still think of how disappointed I was on the flowers at my wedding. Since I am not one that usually writes reviews, I just dropped it but for some reason it has been bothering me.
To start with they promised things and kept saying you do not have to worry we take care of everything. The owner is very overpowering and seems to set the stage and makes it all sound so breathtaking. What she describes and what you get is not the same. The whole time she says you have nothing to worry about we will take care of it all. Well, let’s say you should worry. The flowers that I was promised never even showed up. Flowers were supposed to be on my cake, and when I got there not one flower. So what was I to do then. They made me a bouquet for me to use for my dress fitting, which was beautiful. I was told that it is exactly what my bouquet would look like on my wedding day. Not the case. Was not even the same size. I was very disappointed but did not want it to ruin the beautiful day. She made us pay in advance so not much you can do once you get there. I really feel I did not get anywhere near what I paid for. The day was beautiful and no one ever said oh how beautiful all the flowers were. Since they were just not noticeable. I would not recommend using them.

Maria and her staff are absolutely AMAZING! I recently got married and they did all of my arrangements! I went in to the shop with a certain color and look I wanted and the first 20 min with Maria she had a full grasp on my idea and ran with it! It was like she physically got into my head and created my entire vision! They were beautiful and went way beyond my expectations! All of my guests were in love with them and battling over who got to take them home! I can not say enough great things about Maria and her shop! This is the best place, price, and friendliest staff you will find! We love Maria and it’s the only place we get our flowers from now!

Great florist! I ordered flowers for my best friend for her birthday. I didn’t tell them what I wanted or anything. Just gave them an budget of how much I wanted to spend. And the flowers are gorgeous!!! Arrived on time and they were fresh! I would use them over and over again!

Maria did my wedding flowers and it was the only really disappointing aspect of the day. Google Mum’s the Word Marlton and click Images. It’s all hydrangea. That’s mostly what she works with. She asked me if I liked hydrangea and I said not really. My bridesmaids bouquets were mostly hydrangea. I had given her pictures and she nodded and «Aha’d» for a year before my wedding, and my flowers were completely wrong. It wouldn’t surprise me if she buys the bulk hydrangea box from Costco because that’s just what our bouquets looked like.

Mum’s the Word might be a good enough choice for you if you don’t have a vision and don’t care much about getting something that you specifically want and are promised. However, as someone who put a lot of time and money into planning a wedding with a specific theme only to have that vision ruined, I would not recommend using this company. All major decisions regarding my centerpieces and bouquets were made several months prior to the wedding and were in writing. Maria was given specific direction on what to do and at other times would offer her own suggestions. I was told not to worry because everything was set and would be just the way I wanted it. I should add that although she gave me a list of items to be provided with descriptions, there was never a price per item listed. On my wedding day, my bouquets were not made in the way I was promised. Also, even more importantly, the centerpieces that were agreed upon between us in the «proposal» (never a contract) were ENTIRELY DIFFERENT from what was provided on my wedding day. What was worse is that I was never informed of these drastic changes and no explanation was provided even on the day of the wedding. I asked for one later and never received one then either. To sum up, the «look» that I was promised for my wedding was completely ABSENT. It affected my attitude for the entire reception. It was very hard to hide the disappointment and keep smiling. The bottom line is that I PAID for things that were JUST NOT THERE. The flowers themselves were nice but there is more to floral design than nice flowers. I still feel sick about this experience and would advise others to go elsewhere.

Maria is not only the SWEETEST woman in the whole world, but she is truly amazing at her craft. She delivered me a «mock bouquet» to test out how it would look on the actual day and I was absolute blown away! She literally read my mind and really brought my vision to life. This arrangement is absolutely breathtaking and beyond what I could have even imagined! She is also super afforable and can help you choice the right options for your budget. I cant say enough about them. I can only imagine how beautiful the actual bouquet on the day of will be and it makes me even more excited for the day and reassured me that I made the BEST decision choosing them! :)

«Don’t worry, I’ll type all this up and email it to you. My handwriting is TERRIBLE, but my flowers are BEAUTIFUL.»
This quote from Maria at Mums the Word pretty much sums up why we loved working with her for our wedding. She’s a high-​energy idea factory who can almost make you breathless as she runs through the possibilities for your flower arrangements, but in the end, you’re glad you went along for the ride. Not only did she work with us to create beautiful bouquets, corsages, and boutonnieres, she also helped us put together beautiful centerpieces that went perfectly with our fall theme and really represented our sense of style.
We were first directed to Maria by Darlene from the Kings Grant Community Room, the venue where we held our wedding reception, which is right in the same community as Mums the Word. Once Maria feels she knows your personality, she goes right to work coming up with arrangements you’ll love. We were initially apprehensive when talking to her on the phone, as she asked us to do some «homework» and come in with pictures of what the bride’s dress and matron of honor’s dress would look like, what kinds of flowers we wanted, etc. At that point we had absolutely no clue how to answer any of those questions, but we found some pictures online that captured what we were thinking. When we walked in to her shop, she immediately sized up our personalities to a tee and went to work with her book of flowers putting combinations together. When we then pulled up our «homework» flower photos from online, sure enough, every single flower she had picked out as ones she thought we would love appeared in the photos we had found. We were amazed!
Another area she helped us out with was our centerpieces. We had brought her a few ideas that we’d seen online and liked, and she helped us bring those together into one cohesive idea for each of the tables. Something special that we very much appreciated was that as we were buying the individual parts that would make up the centerpieces, she took them off our hands and stored them in her shop until the day of the wedding. I imagine this was easy for her to do since she only had to deliver them to Kings Grant in the same community, but it was still a much appreciated gesture. And it was her team who assembled the centerpieces, which included more than just flowers — there were mason jars, multiple bags of colored stones, flowers, water, and floating candles. When we walked into our venue and saw them on the table, we thought they looked just beautiful.
Overall we were very happy with her work and would recommend her to anybody. We loved her always sunny, can-​do attitude. Nothing was ever a problem, and she was always happy to work with us to plan our flowers and centerpieces from hundreds of miles away. We’re very happy that Darlene pointed us to her.

I’d like to start out by saying that this is my first review online about anything. I typically keep my comments to myself but in the event that this review spares someone else the anguish that I went through, it’s well worth it.
Let me first say that my husband and I researched different florists and set up consultations with more than one before deciding to go with Maria. She won us over on her personality and we thought we’d be working with someone fun who would make this an enjoyable experience. We could not have been more wrong. She promised us the world but after she received our down payment, everything went down hill. Any time we had a question on something or wanted to change things she gave us an unbelievable attitude and was quite condescending and dismissive. I do not like to procrastinate so we booked this florist almost a year in advance so of course as the planning started, we had some minor tweaks to what we wanted for centerpieces, bouquets, etc. She did not want to hear any of it (mind you, I changed my centerpieces and girls’ bouquets more than 6 months prior to our wedding date so this wasn’t two days before the wedding). Every time we changed the slightest thing, she increased the price substantially. She originally quoted our centerpieces being at one amount and when my husband questioned her because the math didn’t work, she immediately got defensive and started talking down to us about how much labor, time, delivery, etc costs.
She is the worst listener on this planet. I actually gave her a picture of the bouquets I wanted and she provided them in a different color. I must have gone to the shop on three or four occasions to make sure I had the color I wanted. When you give someone a picture of what you want, there really is no excuse not to get it. I asked that the aisle be lined with flower petals and stressed that we wanted a lot of petals and not just a few since we would not be having a runner or flower girl. We wanted a distinct aisle. She assured us that they would have «buckets and buckets» of petals. Come wedding day, my husband and I noticed prior to the ceremony that there were no flowers on the floor so my husband informed them before they left. Unfortunately, when I walked down the aisle, there were a few white petals sprinkled on the floor (a flower girl would have done a better job). So the buckets of petals in my bridal theme (not white!) were missing. The centerpieces were missing flowers that we asked for (just so happened that some of the calla lillies were missing which are very expensive). There were no orchid sprigs on every table, which was also in our contract and my cake was smothered in flowers that did not match my theme at all. I sent her a picture of my cake and how I wanted the flowers but again that didn’t matter, she decided to use tropical flowers and put them all over the cake. My wedding was in October so the last thing I wanted to see was a Hawaiian orchid!
So overall, we did not get what we paid for and had to deal with unprofessionalism and rudeness. Despite the hugs on the way out of her shop (she gives these all the time even when she’s been quite rude to you as if that smoothes things over) and the fact that everyone loved the centerpieces, is really besides the point. We PAID and asked for things that we just didn’t get. My wedding day was wonderful and I can honestly say I didn’t give these things much thought on the big day. However, in hind sight, it’s just ridiculous and I think other people should know who they are dealing with. If you have a vision for your day then I would suggest going elsewhere. If you want your florist to take over and call the shots, then Maria might be your answer. But beware if you are detail oriented and have high expectations. There are much better florists in the area. Spare yourself the headache and go somewhere where you will be treated with respect throughout the process and most importantly where you will get what you paid for instead of what Maria wanted to give you.

Used Mums the Word for our youngest son’s wedding. We were all thrilled with the entire experience. My new daughter-​in-​law says that her bouquet «surpassed her expectations»! It really was perfect with her gown. The reception centerpieces were, for lack of a better word, lush. Our thanks to Maria from Mums the Word florist for her excellent contribution to such a special day!