Bernard’s Salon & Spa

Went there once for root touch up/​trim. Got Eric. He was awesome /​did a great job. Would come back only if prices were lower. Very expensive salon …

I started coming to Bernard’s Marlton to my colorist/​stylist Gabby a few years ago after first moving to the area. Going through a difficult divorce had me not really wanting to do much for myself. And honestly– trying to find a good colorist and stylist– let alone a GREAT one wasn’t the first thing on my list. Fortunately, I had the pleasure of meeting her and she has changed my life! I get compliments everyday on how BEAUTIFUL my hair is and questions about who does it. I also visit her at the Cherry Hill location– which helps when coming from work. So much easier. Her keratins are the best I’ve ever had. She makes it so my hair still has body and life! I can’t tell you enough about how much I appreciate her hard work and just wanted to show some love! You will not be disappointed!

I had such a great experience here the other day. Another salon (suede salon) botched my hair and the stylist as Bernard’s fixed it. She was great, really took her time and told me good advice for styling. Plus it’s half off for students on Sunday through Tuesday!

Never saw myself going to a high end salon for a men’s cut, but I’m so glad I decided to venture outside my comfort zone. The difference between my old main street barber shop and Bernard’s Salon is the stylists understand what you want and do not just give you the same men’s cut they give every other guy that walks in the door. Kristen is my stylist and should be yours. She takes the time to understand what you want and then works with you to create your own style. I always leave her chair with a professional fresh look that I get compliments on for weeks. I highly recommend Kristen (formerly at Bernard’s) now at Toppers Spa/​Salon in Marlton.

I’ve been here a few years ago and was unimpressed, my stylist Carrie (red head) severely screwed my hair up when she bleached it off :(, BUT recently my long time friend and stylist Kristen started working here and I have returned. Kristen is amazing and I highly suggest her for fun, trendy, youthful cuts. She takes tons of classes and keeps up on her knowledge. I wish I lived closer so I could see her more frequently.
Also, rumor has it there are new owners.

Overpriced for haircut.

Customer Service? — Not really
Quality? — Found better elsewhere.
Customer Service:
I came to the salon twice. Once for myself and once to pick up a gift-​card. Each time I was greeted, I was greeted with no enthusiasm. I did not feel welcomed and as if they cared that I walked in the door. The girls at the front looked bored and annoyed to assist me. I only went back a second time for a gift-​card, obviously not for me.
Atmosphere:
I waited in their waiting area. The atmosphere told me that I was not in the right place. The attitudes and personalities (as if they are better than me) were eminent. (All I came for was a massage! —- and it was my first visit).
The décor and layout of the salon is very nice and very modern. It has great curb appeal as well.
Finally I was called by my masseuse and she, again, was not excited to provide me any service. Although a smile may have appeared once…
Massage:
Boring. Aweful. Where is the detail? Anyone could use their flat hands and massage. I wanted attention to detail, such as my neck? Are you using your fingers because I can’t tell. It was the biggest waste of money I ever spent on a massage.
(I now go to Ageless Skin Solutions to see Karen for my massage who cares about my needs).
I cannot speak on behalf of the salon itself — hair, nails, etc.
Note: This review is only about the customer service I received and the quality of the massage.

I recently had a mani/​pedi with Amy at the Marlton location. She did a great job. I was especially happy with the extra time spent on my heels. I used a discount coupon and did not have any problems. I’d go again!

For the prices, I would expect better consistency. The first time I went here, I loved my haircut. It was back when Rihanna had the Posh Spice longer type of do, and it was great. The stylist (I don’t want to give names) did an amazing job, and I got so many compliments. Then I went back to have that style trimmed, so that it grew out without making me look like a freak from Star Trek. Well, the entire time, the stylist was chatting with her assistant and not really paying attention to what I wanted. She just said, I know what you want. Meanwhile, I specifically said, I wanted no layers, b/​c I’m so over the Jennifer Aniston flippy layer thing. I had that haircut like 10 years ago. Well, I walked out of there, with 2 distinct layers, and the flippy ends like J. Aniston 10 years ago!!! I didn’t even bother to go back to have it fixed b/​c I was too nervous I would end up with a bob. Anyway, I won’t go back. It’s such a shame b/​c I loved my first cut. Maybe the stylist just had a bad day that day, but for the price, I don’t want to take that chance. I’d rather go to a place that is always good, especially when all I wanted was a trim. I hate layers, and I specifically said that I hated that. That botched haircut cost me over $ 200, b/​c I ended up going to NYC to Roy Teeluck to have it fixed, and I lost a lot of length bc of it.
I’m sorry to give a bad review, but I think people should know what to expect here.

I have had some above average haircuts and the color has even been just as acceptable, however, it is getting too expensive and it doesn’t really cater to its clients. When I used to go there, they have a very small coffee pot and tiny foam cups and only have 5 or 6 sweet n low packs and 5 or 6 sugar packs and maybe 3 or 4 tiny creamers. Most of the time I am told the coffee has been sitting around or is empty and no one offers to make a fresh pot. They need to brush up on making it a little warmer and welcoming. They could also use a slight makeover in their décor. I don’t get my hair or color or even nails done here anymore.