CVS Pharmacy

DO NOT USE THIS PHARMACY. I found out that I was given the wrong medication for the past month. If you take medication where you need it to survive or your health condition will deteriorate rapidly if you don’t take the correct medication, then you do not want your prescription filled here. All I got was a luke warm apology and a refund. I will never use this pharmacy again to fill any prescriptions. I will drive to go to a better pharamacy.

Much improved. Scripts now filled faster. More of the staff are well trained in insurance issues. Haven’t had a problem in quite awhile.

I agree with all the pharmacy one star reviews. These people are not paid to think and it shows. I’ve been trying to a get a prescription for 2 weeks and nothing. We’re about to run out of A Critical script and they throw their empty hands in the air.
This has been going on for as long as I have been dealing with them. «Oh sir would you like us to call your physician to get a new script» they ask? I’m getting as brainless as they are, because I continue to give them another chance.
Oh they call alright, but if the answer isnt right then and there, your request hits the circular file, and the only way you’ll know it is if you call them back and ask what the status is. What ever happened to follow through, and thats my responsibility?
These people wouldn’t qualify to sell balloons, they’d find a way to screw that up. Come on America we can do better than this. This place is a stain on all of us.
Shoot me if I ever go back to them again.

This might not be the place for you and your loved ones not to get a prescription. Needs improvement. Headquarters in RI has been advised.

24 hour pharmacy right up the street, as opposed to the Walgreens that closes around 8pm. Wonderful! We switched to CVS because of this and the fact that our prescription drug coverage is now under CVS Caremark so it seemed like an easier deal all the way around.
Boy oh boy did we get schooled…
We took our new Caremark coverage to CVS to pick up my son’s prescription, they said it didn’t cover him because it was under my name… wonderful. So we had to use my AAA card to get any sort of discount.
I went back and spoke to my benefits office and they said that CVS should have been able to easily process this because my son was on our coverage. They gave me my wife and son’s individual numbers to take back to the pharmacy.
That did us no better…
We wait for 20 minutes at the drive through line while the pharmacist tried to figure out our card. Finally, he came back to the window in a rather gruff voice like he had just done us some kind of favor said that he’d just gotten off the phone with the insurance, that the card was the same as the AAA discount and so we were already in the system.
This made no sense at all. They couldn’t put us in the system last time, we tried that!
So we asked how much the prescription would be… $ 200 they said.
Yeah, I don’t think so. That same prescription was $ 20 when we were under Medco. There is no way the coverage under caremark is THAT bad.
We came home, I checked again with my benefits office, and logged into the caremark website… What a surprise. With our card, the prescription is $ 20 at CVS and $ 10 at Walgreens.
Now I don’t know if this was incompetence, negligence, or if they were seriously trying to rip us off, (Usually I’ll give people the benefit of the doubt, but given the pharmicist’s attitude…) but frankly I don’t care. Ten to twenty times the actual price is a pretty ridiculous mistake to make.
Needless to say, we’re going back to Walgreens, we’ve had enough.

Worst pharmacy staff ever! This is the store on Main St, in Marlborough, MA. Store #220. Don’t go there!
Twice in the last week I get emails telling me that my pain medication is ready for refill. I go to their online site to refill the medication and then get a call from the store that they cannot refill it until June 17. Last time the pharmacy tech tells me that the prescription has been entered into the computer and will be ready on the morning of June 17. This morning I call to see if it is ready and guess what? They are out of stock! After supposedly entering the prescription twice in the last two weeks.
They have a long history of «losing» prescriptions, prescriptions not being ready when promised. This is the straw that broke the camel’s back.
I’m transferring all my prescriptions to the Walgreen in Hudson, MA.

This is one of worst pharmacies. It seems there is never enough staff for the volume of business they do. I have finally switched to another and wish I had done so a long time ago. This location consistently failed to refill my automatics prescription, did not notify if out of a medication or if I needed MD approval. I stood in long lines and on one occasion waited in the drive– thru more than 20 minutes before being acknowledged even after ringing the buzzer. They would auto dial me for seasonal sales pitches for flu shots, allergy season etc. I would answer the phone thinking it was important only to hear a computer voice trying to sell me something. I am sure this is corporate practice and not specific to a store but it is annoying.

This review is for the pharmacy.
If you don’t have copious amounts of free time then I plead with you to please, find somewhere else to get your meds.
I don’t know why I continually torture myself when I should have moved my prescription to rite aid months ago– this place is always mobbed. I have been there in the morning, afternoon, & late at night– there is always a line and my script is never ready. I’m on automatic refill! How is that even possible? The place is always understaffed and the employees that ARE working have no sense of urgency when waiting on customers.
Today when I arrived there was a line halfway down the aisle (as usual). When I finally get to the counter they tell me that it’s still processing and will be 5 min… I cringe, but I shouldn’t be surprised– this happens every month. I say I’ll wait the «5 min» and have a seat. Been here for 15 min so far so I’ve decided this time will be used to let the world know– save yourselves! Nothing is worth this!
This is my last month, I swear it! I’m done, cvs. Get your shit together.

The pharmacy here is just terrible. The store itself/​front-​end is fine, standard CVS, lots of product, but the pharmacy is a nightmare. Extremely long wait times, lost prescriptions, etc. Take your medication business to either Rite-​Aid or Walgreens.

The pharmacy part of this CVS pharmacy is awful. Super long lines waiting for medications to be picked up, lost prescriptions, not filling in a called-​in prescription for hours (could be days unless you stay on top of it), uncaring or overwhelmed staff. Despite the fact that this CVS is around the corner from me, I am going to have to move my prescriptions because this pharmacy is at best unpredictable.
A recent example — doctor calls in a usual monthly prescription in the morning (that’s for severe headaches, so it’s not fun to run out). A trip to CVS at 8 pm reveals that no one is bothered to have it filled it. That information is also not revealed until you a) wait 20 minutes in pick-​up line (and that was a light day for them) then b) wait another 20 minutes in drop off line to find out what happened to your prescription. You come back the next day, in the middle of snowstorm (headaches wait for no weather), to find out that they have a single pill available and don’t expect to receive the rest until 4 days later at the earliest. Did someone bother to inform the patient that they would be unable to fill in the prescription? Not so much. And that is one example of many, with them being out of medications, taking days to get it, very long wait times and staff completely unmoved by the patients’ frustration or discomfort. I persisted with this pharmacy because of proximity, but being able to receive prescribed meds trumps a close-​by but dysfunctional pharmacy, so it’s time to go to Rite Aid.

This is by far the worst pharmacy customer service ever. They’re nicer in the Boston pharmacies, who wait on way more people, and have to process way more meds… its absolutely ridiculous. I have NEVER had my Rx «ready» when I’ve come to get it. It’s been lost, missing and my favorite is when they deny I called and they tell me I should «call to make sure my fill-​by-​phone went through» Sorry, wth is the point? …this isn’t brain surgery. I think it’s time for me to switch. So much for being local!

Dont Love it, But I needed to stop for Bandaids… So I did & then was mad that I spent more than they were at the Grocery store…
CVS is sometimes a little pricey, but this one was crazy high… Parking lot is always a little hectic because Auto Zone is right there & people are always fixing their cars in the parking lot…
and you cant turn left onto 20 out of the lot which stinks!

Why I’m Switching Pharmacies Forever, a true story by Dawn E:
I have been sick. Like, REALLY sick. Biblical plague sick. And as much as I try to shake the residue of this illness, it’s been sticking to my lungs like the tar in the cigarettes I never smoked but feel like I did. I can’t seem to catch my breath, literally, which is why my doctor prescribed me an Abuterol inhaler and sent for some chest x-​rays.
CVS takes forever. I know this. I’ve accepted it. Whatever. So I watch my doctor send over my prescription (for an item that’s already boxed and just needs a label, mind you) at about 3:30pm and I decide to drive right on past CVS to the hospital for my x-​ray. An hour or so later (plus travel time, so like 6) I call CVS and they inform me my prescription isn’t ready so I go to Marshall’s and wander around. Slowly, mind you, since I am having trouble breathing.
Sometime after 7 I make it to CVS. I’m on the phone with my mother and commenting how there’s a line. She says I should have gone through the drive-​thru and I respond to her I never think of the drive-​thru, I should have done that and the woman behind the counter looks up at me with disdain. Okay, so pharmacy employees aren’t fans of the drive-​thru. I’m not IN the drive-​thru.
It gets to be my turn and I step up to the counter and give the woman my information, slowly, because it’s hard to talk and breathe simultaneously. (This is a different woman, FYI.) She runs through a bunch of hoopla and tells me they don’t have my prescription. (FYI — I have just finished listening to another woman argue that she confirmed with her doctor that they sent over her prescription 3 times and this is the third time she’s back and they tell her to pretty much go screw — not those words, but you get it.) But I insist and it turns out it’s in some rando basket why on the other side having nothing to do with any work. So a woman shouts «I have it here» and then the woman I’m talking to tells me it’ll be five minutes.
Seriously? It’s already in the damnable box. Now I am annoyed, which makes it even HARDER to breathe. I wished I had an inhaler… oh wait…
So I sit down and I’m concentrating on my breathing when finally my name is called but I have to wait for them to finish up with another guy and then I go. The woman behind the counter is now holding my prescription which I more and more desperately need just out of reach while she asks me question after question. My breathing is CLEARLY labored and I’m starting to hyperventilate. But hey, it’s more important to know about my CVS card even though I’m reaching for the bag like it’s an oasis and I’ve been crawling through the desert for days.
Finally, I lean over and rip the bag out of her hands, open it, open the box. Take out the inhaler and… SUCCESS. She already had my credit card so I got it back by then and then I had to sit in a waiting chair for a few minutes until my breathing slowed before I could leave. The whole time, this girl’s attitude was impartial at best.
I can say with some definitivity (yes, I just made that word up) that, unless my life depends on it, I shall not ever do business with that pharmacy again.
In other words…
Dear CVS,
Thanks for the business.
Best wishes, Rite-​Aid.

It may be the entire plaza, but I can rarely escape this lion’s den of Marlborough unscathed.
CVS means well, I’m sure it does. The staff are courteous and helpful, but aren’t they supposed to be at large chain stores? Recently I developed photos here. It seemed simple, a refined process since the photograph was available at the turn of the century. Incorrect.
At 6:35 pm I dropped my film off to be developed and was told it would take until the next day, they closed at 7 pm. Understandable, it’s a one hour photo process. I return at 2 pm the following day. Is my film done? Of course not, the Assabet alumn behind the counter was about to take his smoke break when I asked about my photos.
They were hanging in plain sight, on the ‘to be developed’ hook. Only one there. He gave no excuse as to why he did not touch them since he arrived at noon that day. ‘It’ll take 10 mins. if you want to wait.‘
Ten minutes. The incompetent broad from the previous night could have easily done them in that final half hour. It must be nice to take the entire last hour of work off each night and be paid for it.

Always friendly customer service. The store is super clean and well organized. I love how easy it is to find everything