Big Screen Unlimited

They have the absolute worst service. I contact Samsung and they told me they would have a tech come out and look at our washer. They took almost 3 weeks. Then I was contact by this service and they switch the day they were going to come. They finally show up and they order the wrong part. Nothing got fixed. I contact them over the phone to find exactly what part was needed. They guy was super rude and hung up on me… Avoid at all cost

The EXACT same thing happened to us as Kurlee D. explained below– Home Depot Protection Plan scheduled a service today with Big Screen from 12−4pm; I took work off in order to be home for the service and Big Screen was a no-​call, no-​show. Repeated phone calls went straight to voicemail. I am as frustrated with Home Depot for using this repair company as I am with Big Screen for having wasted my day. Completely unreliable.

Was supposed to have a Samsung dishwasher serviced under the Home Depot protection plan this last Tuesday between the hours of 12−4pm. My wife took off a half day of work to be at home for this service. They never showed up nor called. At 4:30pm I called them to get some type of communication as to why they never showed up. Straight to voicemail. I left them a detailed message with the service number, the service to be completed and my cell phone number. Two days later they still have not contacted me or my wife on this matter.
And after this phone call Home Depot protection plan sent an email saying the service was completed on our dishwasher when in fact they never made it to our house. Absolutely ridiculous. Very unprofessional.

This is the WORST possible repair shop you could EVER call! The initial call was met with a nice voice and an appt set. We have warranty work to be done, LG set up the service with this company. The technician came to the door without introduction, and said «Open the garage door» that’s it! My son asked if they were there for the dryer, «yes, open the garage door» being 19 he did. I found out they were there, went to check and found NOBODY. Parts in the floor, and the dryer doesn’t work! My husband left a cordial VM for a call. I received an email telling me to call LG and «To not call or or email them again» in all caps. REALLY??? I was livid with the unprofessional slop job. My husband called LG, they were appalled. However, they sent the same company back, they arrived, did not talk to me, did not tell me they were here, told my son some ridiculous excuse and drove away. He ran to tell me that they left, This company should be OUT OF BUSINESS. I NOW call LG AGAIN.

Today I got my washer fixed. I paid the repairman $ 230.00 a flat rate which he only stayed 50 minutes to put in a motor in the washer and left the parts behind. What do I do with a used motor for an LG washer? I don’t have that kind of money. I felt I got ripped off. If you use this company you will be dishing out lots of money.

Our dryer needed warranty work and the manufacturer had us contact Big Screen Unlimited. We were told by Derrick that they did not service our area, because it was too far. After explaining to the manufacturer that we needed another service center, we were told that they would look into it. About a week later, we get a call from Big Screen Unlimited saying that the part was in and we need to call right a way or they will send the part back. At this point, I wasn’t sure what was going on. I called Big Screen Unlimited and was told the day that they would come, not asked what day would work. Wanting to just get this over with, I agreed to the time and date. Two techs were sent out. They did the job quickly and cleaned up, so I thought. I went to empty our trash and found a pile of packing material thrown over our fence.

Excellent customer service by phone, and excellent repair of our broken washer/​dryer. Repair estimate was fair, but the price got bumped when the repair person asked to replace an additional part not included in the original estimate. We would feel better if everythijg was included in the original estimate.
Repair guy is efficient, and is is quite the character.