RadioShack

Shout out to Edgar who exceeded my expectations of a hard working man. Edgar unlocked the store right on time with a smile and helped me get what I needed in under a minute. We chatted for a moment and he was very polite, the store was spotless and I exchanged an item with insurance without any hassle. Keep up the great work guys It’s not everyday that you get amazing customer service, quality products and n hassle. Wouldn’t change a thing! Thank you ＼(^o^)／

I’m sitting in front during normal hours of operation locked out with a sign that says «Be Right Back» Ridiculous.

The Unilocal info says this store is open to 9pm, but it was closed at 840 this evening with no hours posted.

Great location, except if you want to shop
at weird hours like 1:30pm on a Monday (see image)

Word on the street is that they fired/​let go people. They forgot 2 of them that work there. The young guy and clueless girl who work on weekends have not a clue on products nor will they use their computer. If you really need something. Just hope the credit card machine works. And they. Don’t know what PayPal or apple pay is. Had to go to the other shop far away on Washington the lady was nice about helping me there even if there was a risk of her not being able to take cards. Sprint must not care about some of the stores.

Came into the store after store hours. Store has 9am-​8pm Unilocal has 9am-​9pm and the guys where happy to let me in. Apparently corp can’t get it fixed so they just hang around cleaning till about 8:30 to suit people like me who use Unilocal religiously. Well I came for a lightning cable and the guy asked if I had bought one at radioshack before and I did a little over a year ago. Turns out I got a warranty for my first purchase and bam! Free cable! I even added the warranty again. Awesome service thanks Robert!

I called to check stock on a kindle and Robert says they have the item in stock. I asked about their 10% student discount with student ID and he says he’s not sure but to call back in half hour when the manager is back. A half hour later, I call back and Edgar picks up the phone. I said that I called in earlier to put a kindle on hold and wanted to confirm that my student ID will get me 10% off the price. I also confirmed that the kindle was on sale. He put me on hold to check with the manager, then came back on the line to say YES to the student discount and YES to the sales price. I told him that I’m asking this ahead of time before I make the trek to the store.
About an hour later, I show up at the store, with student picture ID in hand to pick up my kindle and they say they won’t apply the student discount. First they say it’s for online use only, when the student discount terms clearly specify a code for online use OR show your student ID for in-​store use. Then they give me the excuse that the machine won’t process the discount… heard that one before… all of us that have worked retail before know that the manager can process a price override. The manager doesn’t even have the gall to deny me the discount to my face. Rather, he sends out a girl who is holding a highlighted print out of the discount terms… what he highlighted was «Cannot be used for commercial sales.» This manager clearly doesn’t understand the meaning of commercial sales. A commercial sale is a business purchase such as a B-​to-​B transaction. This is not a commercial sale but rather a item that is on sale. Do they not properly train RS managers on the verbiage of their own discounts and promotions? When asked why Edgar said yes to the discount, after confirming with his manager, he said that he didn’t specify what item I wanted a discount on. Nevermind the fact that I specifically asked if I can get 10% off with my student discount on the KINDLE that I just asked about. I’m not sure how much more specific I could be. Even after apologizing for their miscommunication, they said NO they could not give me the discount. These guys are running a circus or some kind of bait-​and-​switch scheme. Never again will I shop at Radio Shack. If all the other stores operate like this one, then I can understand why their stock dropped 13.6% today and why they will cease to exist in the not-​too-​distant future.

Not my fave place.

What a refreshing experience. It’s rare to find people (Specifically Mike) that have excellent customer service AND the knowledge about electronics and technology. Mike and his crew are over-​the-​top knowledgeable and friendly. They took the time to listen to my needs and gave me great advice. They have something new or at least new to me called the Fix it here portion of the store and Mike was able to repair my laptop power source in just 10 mins!
There’s honesty some nostalgia going on there. I completely forgot that we can repair our gadgets instead of just trashing them when they «break»
These days we all assume that people with this type to knowledge are all overseas in China or something, but I was pleased to find that I assumed wrong. Thank you Radio Shack, Thank you Mike for making me feel like an American again. Keep up the good work.

Two words: Michael Casamento.
This guy knows his stuff. I went in with a blown fuse, he looked at it under his trusty microscope and knew what it was for, what probably caused it to blow, what I could do to fix it, etc. Like a boss, people. He was like a doctor diagnosing a problem. Customer service and friendliness is top notch. This is a true example of somebody doing something they love and it shows.

There is a reason that Radio Shack is dying as a corporation. This store is clean and well laid out BUT they apparently hire morons that Best Buy rejects… and that is saying something! Purchased a phone… fine so far… thought I would get their insurance plan… oops. Their «system» was down and wouldn’t process my credit card when the charges included the insurance. Fine I thought, I’ll get insurance later. Ran a debit transaction for the phone and moved on.
It is now 6 days later and the credit card charge is STILL on my account. When I called them I was put on speaker phone in the break room where I heard multiple burps and «other» in the background while they tried to find the transaction. ZERO luck because apparently looking up history on a POS system is beyond them. Was told that there was nothing they could do and then got hung up on.
I used to feel sorry for the victims of online retailers. This one deserves to die.

This place sucks! Avoid at all costs! Staff is stupid too :(

I hear they run on minimal margins and cell phone sales kill their P&L, but all that translates to savings for the customer which I love. «The Shack» which was their admirable yet failed rebranding attempt a few years back, definitely has my vote for quick stop shop for most electronics needs.
It’s close, convenient, plenty of parking, and next so some killa za; How can you go wrong?
I particularly love this MDR location because they’re always slow, and eager to help. The employees are on top of everything. Helping find your weird requests for product descriptions that sound more like a description for your car trouble issues, and never batting an eye.
I’ve also never had any push back on returns, no BS up selling that serves little purpose outside of annoying you, and I get the impression that unlike some other big box electronics stores that will remain unnamed, the employees are happy. That goes a long way in my book. First stop in any electronics needs, go here trust me. Even if they don’t have what you need you won’t be disappointing or discouraged in your endeavor.

love this location. the store manager Bernard is super cool and very helpful. he’s knowledgeable on all the latest products and more than once has steered me from making a disastrous purchase.
i’m old school and have been coming to Radio Shack since i was a kid. this is without a doubt the best one i have been to. get your phone here and Bernard will give you cost-​saving hookups.
update: sadly my main man Bernard has moved on and no longer works here… BUT, JAMES is my dawg yo. James is awesome, super helpful, super friendly. save me a TON of benjamins. stat.

One of the most friendly and helpful customer service experiences I’ve ever had.
Upgrading to a smartphone from my ancient flip-​phone, I went into the store with a list of questions. James answered all my questions thoroughly and enthusiastically. (In most cases employees would get annoyed, but James remained helpful with a smile. His positive attitude was much appreciated.)
Once I bought my first smartphone, James and his fellow employee Angie taught me a couple shortcuts and advice on using this device which was highly foreign to me. Needless to say I felt like a grandma in the beginning but am becoming a pro.
Will be coming back here again :)

Just did a little christmas shopping here. Actually, did a good deal of christmas shopping here. I couldn’t help myself, the prices were awesome. I got 3 digital frames, 4 sd cards, a digiframe keychain and a camera. I don’t even want to tell you the price cause I don’t want people to rush into here. :) But, you can check them online.
The dudes working here were absolutely great. Extremely helpful. One day, one of the dudes helped carry stuff to the car cause i had the baby with me. What!!! I recommend! I like that they still believe in customer service here.