New Marina Cleaners

HANDS DOWN THE BEST DRY CLEANING IN TOWN. I go out of my way to go here because they are very meticulous in their work and always deliver my clothes in pristine, immaculate condition. I am very particular about my clothes so dry cleaning is important to me. Highly recommended!

I wish I could give this place no stars! Expensive and rude customer service!!! I took my clothes here a few years ago and didn’t like it, so I stopped going, but recently I moved close to it, so I decided to try it again. Awful decision. When I dropped my clothes off, the worker was rude. I almost turned around and left, but had already dragged in my 42 pieces of clothing. The worker threw all of my clothes in a bag without itemizing them for easy reference, so I asked her to itemize them and she refused. Even with my 30% off coupon, I was charged an exorbitant amount. I questioned the worker and she rudely said that it is the price. The worker didn’t even offer to help me to take my clothes to the car. Really? I just spent $ 215 on dry cleaning. Stay away! Find another one!

This is a place I’ve been going to for two years. Last week I brought in a wool winter coat to be Dry Cleaned for the first time. The coat was ruined and I asked to have the owner make good on this. I got a call from a worker saying the owner won’t do anything. That he believes the coat was brought in that way — NOT TRUE. Now I’m being called a liar. And I’ve gone in three times to get the coat so I can donate it somewhere and my coat can’t be found. The owner won’t call me back. I’ve left word several times. They should be ashamed of themselves. I’ve been told the same people own The Cleaning Baron. DO NOT USE THIS PLACE. They have zero accountability and no owner will be available to handle business. And then they lose your items.

I used to live in the Marina and liked New Marina Cleaners. I moved to Malibu and still drive into town for the services of New Marina Cleaners. They are extraordinary. My wardrobe is pristine because of their attention to detail.

Wow, this place sucks. Not sure why I even dropped my clothes off considering it looked like it is in the process of being closed down. Most of the racks are empty since obviously people stopped going there. I’ll never know why a business would have so many coupons available to their clients then refuse to let them use them. There are too many dry cleaners in the city to nickel and dime your customers.
I predict that the Cheesecake Factory is going to get a few more parking spaces soon…

The owner of this cleaners is honest and upstanding. He did a very nice deed for my family when we left something valuable at his store and shower true class and generosity. Many thanks.

I lived next door. It’s ok.

I dropped off my suit this morning and told them I needed it done same day. After receiving a put upon reaction, I was told it’d be ready after 5. I showed up and was told it hadn’t arrived yet, and that «it would probably be in the next delivery».
After heading home and talking with the person working there (no manager onsite) on the phone several times, it was determined that my suit would be ready tomorrow morning, while I’m on a plane headed to a wedding.
You only get one chance to make a first impression and they have DAZZLED me with their incompetence and poor customer service. Now I just hope my suit is returned to me in one piece and properly cleaned.

Do NOT USE! This is the WORST place. They COMPLETELY messed up Three Items and the manager did not have the courtesy to call me. I let it slide a few times when they didn’t have my clothes ready and they claimed couldn’t clean. Then they «did something wrong» to a shirt, they couldn’t tell me exactly what, and I asked why they did not call. No reason, shrugs. I asked they call me when actually done. They never did. Turns out they messed up embroidery on a shirt, and the prior clothes had a shruken cashmere sweater and worst ruined a $ 400 dress (I found out later from a top cleaner that they used an improper treatment). I asked again that the manager call me. Never did. When I went to get the one shirt, which still was not properly fixed, I asked again that the manager call me, but he or she NEVER called. And each time I dealt with them they claimed no responsibility. If I had the time I would stand outside their place and warn people It IS that BAD!

Really impressed! I’m new to the area and only used them a few times, but I have had terrible experiences with other local cleaners (yes, I’m talking about you, Ogden’s).
I got tar on a white linen dress, soaked the dress overnight (which only helped the tar to penetrate the fabric), and took the whole mess into New Marina without much hope.
The owner (?) advised me on how to handle future stains, said he’d do his best with this dress but also wasn’t hopeful.
It’s perfect! It came back looking brand new, no sign of tar, no discoloration of the delicate fabric. No additional charges, very reasonably priced. I am thrilled and will take my dry cleaning here.

Not a very good place. There are several other cleaners just around the corner. I took about 10 shirts in to be cleaned, and they shorted me one of my shirts and gave me someone else’s. I returned the other guys shirt and asked for mine. They looked at me with a blank stare and did not know what to do. No thank you for returning the other shirt. I had another shirt just like it to show them what to look for, they didn’t write anything down or pic it. Then Said they would call me the next day. No call for over a week, and I returned to try to get my shirt. No go. Again They said they would look. This was an expensive tailored shirt. Still waiting for resolve.

I love, love, love this dry cleaners!
It is so convenient. they have a wonderful program that has reusable dry cleaning bags to eliminate the plastic bags. Fantastic, and works very smoothly. The staff is always so nice, really do help correct any issues right away, and are REALLY good at remembering regulars. AND — the best part is I changed a regular dry cleaning order for a one time processing, and they called me to confirm it! Support your local businesses, and use the re-​useable bag too! Thank you everyone at New Marina Cleaners, you do a great job.

Worst Dry Cleaner I’ve ever been to. NEVER GO HERE. They will RUIN your clothes and blame you.
First instance, they lost my dress. Once found, the manager of the Culver City branch refused to bring in to MDR stating that it was rush hour and that I, the customer, should travel to Culver to pick it up. After the cashier finally reached the owner on the phone, the dress arrived in MDR 2 hours later. OH… they said it was clean, just not pressed… it wasn’t clean and it had been stained.
Why I went back is beyond me. The second instance, I brought the same dress, a purse, and 3 shirts. They told me to puck up the clothes 2 days later and they’d call me regarding the purse as it had to be sent to a specialist. When I came to pick up the clothes, 2 shirts were fine, but the dress they had refused to clean stating that the color would bleed (this is a dry-​cleaner right?). As for my silk top, they had frayed all edges and proceeded to tell me «that’s what silk does.» Sorry cleaners, that’s not was silk does unless you throw it in a washing machine.
As for the purse, they never called me. I finally went in a week later where they told me it was finished «several days ago.» when I looked at the purse, they had obviously, like the silk shirt, thrown it into a washing machine and dried it. It was a designer purse that was finely woven cotten, which means, it bunched up and is completely ruined. Again they told me that’s what happens. They refused to reimburse me for any of the items ruined. In the end, I’m out about a grand in clothes.
I have since placed a complaint with the BBB.
On the other hand. Hanger’s on Washington is an excellent cleaner.

Dry cleaning is really tough to rate. I mean, no matter where you go, there will ALWAYS be some sort of issue. I’ve used many dry cleaners over the years, and they’re all pretty much the same. I guess it all boils down to customer service.
They do a good job on the clothes, and when I mention that I’m traveling, they offer to box fold and wrap my shirts, which is nice, and makes room in my suitcase.
In terms of customer service, I’d say «meh». I go in there a LOT and it always seems that they never recognize me. They’re not unfriendly, but I don’t think they take the time to learn who their regulars are.

Avoid this place at all cost! I took my sofa slipcover there last year to remove a wine stain. When I got home and unfolded it, the stain was still there. When I drove back to address the situation, I saw the owner that I had previously dealt with through the window. But she disappeared when I entered and when I asked to speak to the owner/​manager, the receptionist said that she was not in that day. Furthermore, they refused to reimburse me any of the 85 dollars I spent for the cleaning. I drove around the corner to the Cleaning Baron and told them how horrible the New Marina Cleaners were and showed them the stain that was not removed. They were extremely courteous and professional… long story short, when I picked up the slipcover… no stains!!! I have been going to the Cleaning Baron ever since and will never do business with New Marina Cleaners again!

Nice and very clean. I took my laundry there and accidentally placed one of my cashmere sweaters there. I got a call from them saying that it was in my laundry. They kept it aside for me as I requested. I like that they’re very cautious and professional. If that sweater was laundered by mistake (as it happened to me somewhere else) I wouldve been so mad. I’m glad they noticed that :)

Worse cleaner ever! Overpriced, extremely rude and ruins clothes. Even with 50% off local coupon it’s expensive; you have to bring coupon at drop off and I truly believe they charge those customers a different (and higher) price. I asked for a price list once because I was charged almost $ 40 to dry clean a long sweater with a belt; the woman insisted it was a coat! On top of that, a wool turtleneck came back with five holes just below the neck and they implied it was there when I brought it in and would not do anything about it!
Never going there again!

THE WORST COSTUMER SERVICE
from the employes and the owner ‚
THEY ARE RUDE
AVOID AT ANY COST !!!

New Marina Cleaners is where we take our dry cleaning each week because the quality and professionalism are excellent and the Valpac coupon makes it one of the better priced cleaners in Marina del Rey.
Since moving to the Marina 2 years ago, I’ve taken my laundered shirts and dry cleaned pants, etc. to just about every Cleaners in the area in a constant trial mode. About 9 months ago, we settled on New Marina for dry cleaning. I take my shirts to another spot.
Sure it is pricey (as all the cleaners are in the Marina), but they do a good job and … with the coupon … offer a great deal for the quality.

This is the worst dry cleaners I have been to. I go in for the first time and drop off about 20 items. When I return she hands me the dry cleaning with a sweater that was not cleaned. I ask why and she says there is a hole. Tiny hole– never been not cleaned at other dry cleaners. So ok whatever… get home and a few days later realize i am missing at least one very expensive blouse. I go back same girl looks up my name and walks two feet picks up my blouse and hands it to me. no explanation. no appologies. horrible place