Concept Parking

Same place as my last review with a different name? OK, then you can read this twice.
And also, parking people, you can read my opinion of you on the BBB, too.
I just came back from a pleasant evening on the Hornblower in Marina Del Rey, and parked in this lot. After getting into my car, I spent 45 MINUTES waiting to get out of the lot. There was a major backup of cars. There clearly should have been 2 attendants letting people out of the lot, and these jerks were only staffed with one. They should train their attendants to let the cars out of the lot when they get backed up like that. It is completely unconscionable that they would allow their patrons to wait for 45 minutes in their cars to get out of the lot. Then, on top of this, we still had to pay! They should compensate ME for having to wait in line for three quarters of an hour to drive the 15 minutes it takes to get home. I am truly disappointed with the situation I was just faced with.
DO NOT PARK HERE if you plan on leaving… ever.

Mad as hell after a great party at Shanghai Reds. We were a group of 20 having a birthday party at Shanghai Reds. Parked in the Parking concepts owned lot. The lot had one attendant and there were about 40 cars trying to get out at the same time. All the cars were upset. We all shared the parking concepts customer service number posted at the cashiers booth and demanded that since they were clearly unable to handle the volume and had held us captive for more than 40 minutes that they just open the gates and let us out. They refused. We still had to pay despite being held trapped in their lot.

I parked in this lot so that I could take a trip to Catalina via the Marina Flyer. Let me just say that I left this lot pissed off and feeling like they wasted my time. They charge $ 10 per day which apparently changed from the time that we drove into the lot. We were expected to pay $ 16 dollars for two days and they charged us $ 30. So they refused to take $ 22 instead, and demanded we drive back into the lot and find an ATM to pay an additional $ 10, taking our license plate down in case we try to leave. They wouldn’t give back the 20 we had originally given at this point. So we park, and the nearby ATM (in the restaurant next to El Torito) is out of order. I then told them that their ATM didnt even work and the toll booth manager said I should go to Shanghai Red’s, which is on the very far end of the parking lot. Shanghai Red’s appears to be a pretentious restaurant that caters to people that dress like they are on a yacht in the 1980s. I know this is becoming a rant about Shanghai Reds and no longer about the Parking, so let me just say that the ATM had a $ 3 fee so Concept Parking Inc took me for $ 33. I’m going to walk next time.