Cold Stone Creamery

How can you beat the best ice cream and the beach, both at the same time. This by far is my favorite location in all of SoCal. My family and I love coming down here whenever we can. The people in Venice can be a bit strange, but cold stone is always consistent and always put a smile on my kids faces.

I love going to this Coldstone store when I am in LA! They have friendly staff, it’s close to the beach and best of all, I can mix and match my ice cream fixins. Did I say, I love going to this store? Will definitely come back on my next visit.

They took down my original review below, which tells me that this cold stone is in cahoots with Unilocal,which also leads me to conclude many others have given it lower ratings and have been excluded. I like cold stone, NOT THIS ONE; this particular one gives the franchise a bad name.
When I walked in I saw live cockroaches both on the ground in front of and behind the counter near the ice cream. Additionally I saw what looked like tiny pests in the ice cream crates. When I pointed this out I just received a stare! And the kids messed up my order once, rang it up incorrectly, and then didn’t even apologize for the error. And I ordered one of their signature creations which shouldn’t be that complicated! I was given the excuse: oh it’s the register I guess. What!!!
Original review:
This place is a sh#%hole. Beware the cockroaches. And realize the kids that work there are clueless. Won’t be back– prefer my ice cream without cockroaches and other pests.

Perfect location! Finished up surfing a few waves and walked by this place on my way to the car. The ice cream is bomb!!! Just s tip, pick your favorite ice cream and add in toppings but don’t get fudge or caramel. It tends to make the ice cream a little runnier. Aside from that the ice cream is so silky and creamy. Definitely hits that sweet tooth.

Usually wouldn’t write a review on a big chain like this, but I had the best experience! First of all, I was shocked at how clean the establishment was considering how dirty the Venice boardwalk was. The service was super friendly and also quick. I love their sweet cream ice cream and how the toppings are never stale. Definitely recommend!

This place is the best! All of the employees are great and I even got to meet the owner and he was so accommodating to my family and I. Definitely will be back!

Cookies and cream was amazing! This stuff taste so much better when made fresh like this!

Best ice cream I’ve ever had. Tastes so fresh and the place is super clean. Staff was friendly and quick. I will definitely be coming back :)

Cold Stone Creamery is terrible! I ordered a small ice cream cake online on a Saturday at 2pm and they asked for a tip and gave me three different options on how much I should tip them which was weird since this was a pick up order. They said I had to give them at least 24 hours to make the cake so I opted to pick it up Sunday at 8pm. Three hours later they sent me an email canceling my order claiming they didn’t not have enough time to make it. I tried calling them on Sunday and their voicemail said they were closed on Sunday’s. I called again on Monday and the voicemail now claims they were open on Sunday! These lazy people just don’t want to answer the phone or do anything for that matter and I still don’t have my money refunded. Cold Stone Creamery is run by a bunch of lazy scammers probably too busy getting fat off their own product.

Greatest place ever. Jake is the greatest employee who ever lived. Period.

I saw bad reviews of this place but thought: how can ice cream possibly not taste good?
I ordered the raspberry and lemon sorbets. They tasted pretty industrial, but worse, they had a strong flavor of unnatural ingredients added in (like unnatural candy full of ingredients you have no clue of what they are), a strange flavor, very sugary, it definitely wasn’t just natural fruit and water like sorbets are supposed to be.
First time in my life I threw away a cup of ice cream half full.
I’m giving two stars because the guy who served us was nice and for the candied pecans topping (very industrial as well) which made me taste the chemical taste less left in my mouth!
I do not personally recommend.

Update
After fishing around several blocks of ice, I find a fly. Inside the ice cream. Nice.

Eine gute Idee und vor allem super lecker!
Man sucht sich das Eis und weitere Zutaten wie Kekse, Nüsse, Früchte etc. aus. Alles wird dann vor deinen Augen auf einem kalten Stein frisch vermischt.
Wir waren in den vergangenen Tagen mehrmals dort und waren nie enttäuscht worden.
Unbedingt mal ausprobieren !!

Tellement bon!!! Je recommande grandement!
Excellent rapport qualité prix
Très bon accueil
Quand j’y suis allée ils n’avaient plus de chocolat ni d’ice-cream pour faire la Creator’s favorite ils ont remplacés les ingrédients par sweet cream et oreo. C’était délicieux!!!

5 stars because this is where I get my neighborhood ice-​cream fix.
TIP: if you have to drive-​go at night and bring a friend. Have one person wait in the «drop off zone» while the other gets the orders. You’ll never struggle with finding parking in this bustling area again.
If you never had the Birthday Cake remix, you must try it.

Coldstone creamery honestly tastes like the tub ice creams I can find at any major supermarket. It does the job, however, of satisfying your ice cream craving when you’re out and about on a summer day and their flavors are sometimes fun!
Should def try the banana flavor as it is both creamy and tasty! Was not the biggest fan of the cotton candy flavor which tastes like artificial flavors on crack but love their chocolate waffle cone bowls, which I would buy just to eat on its own!

I was short changed. Bought a single scoop in a cup because they were out of waffle cones. Then I saw they had a sugar cone and I bought a sugar cone only.
I gave them a $ 20 dollars bill and I got back $ 4.92.
So a single coffee ice cream scoop with a sugar cone costed more than $ 15!
Never go back there again.
Watch your change no matter how small the amount and ask for a receipt always, or use credit card.

Some of the girls behind the counter are rude! This review is strictly about their service.

VERY STRANGE experience at this place. To be honest, the ice cream and toppings were not bad. It’s not health food quality, and it ain’t cheap either.
Here’s what happened… I handed the young man behind the counter, and $ 20 dollar bill to pay for two servings of ice cream. One for me, and another for a friend. I think the total bill was just under $ 9 — $ 10.
I noticed immediately a rather larger TIP jar, deliberately placed so as to be staring all customers the face as you pay. Just inches away from the arm of the person that I handed my $ 20 bill to. Hard to blame them for that. It’s a good strategy, no doubt.
What I found odd was the expression on the young man’s face as he took my $ 20 bill. He seemed to have strange, sort of a smirk that seemed out of place. When he handed me my change, his smirk was even more obvious, and instead of walking away after giving me my change, he merely took a step back and watched me, presumably, to see if I was going to leave a tip, or not.
I always tip, so it’s not a big deal, and I noticed there seemed like a lot of coins, in the change he gave me, so I just dumped the loose coins in the tip jar, and kept the ONE PAPER bill in my hand, which is normally what I do with loose change, but … the second I dropped those loose coins in the tip jar, his expression changed again.
It looked like he was having a difficult time holding back from laughing, or even gloating. Then I looked in the tip jar, and all those little coins I dropped, that I assumed were mostly quarters, turned out to be these newer, smaller DOLLARS… that are almost exactly the size of a quarter.
Then I looked at the ONE PAPER bill in my hand, and it was $ 5 dollar bill. The rest of the change, about 5 – 6 dollar coins, were in the tip jar.
Obviously, I thought the one remaining paper bill was a $ 10,and that the loose change was mostly quarters. Silly me for assuming. My bad.
Once I realized the mistake I made, I immediately told the young man what I had done, but he just stood there smiling. And, even though it was my own stupidity for not checking the change first, I would’ve been even more embarrassed to ask him to go fish out the change, because it was my fault, and my responsibility, so I just said, «oh well», and walked out.
As I looked back in to the store, this employee was either giving, or receiving a few «high fives» with another employee. This gave me the impression that this was probably not the first time they did this.
I could be wrong, of course, but instincts are usually accurate. Oh well :-)
Live & learn, right?

Das Motto «Eis geht immer» könnte von mir stammen — ja ich bin ein Ice Cream Junkie!
Bei Cold Stone Creamery in unmittelbarer Nähe des Venice Beach bekommt man unheimlich leckeres Eis!
Auswählen kann man von Eisvarriationen z.B. mit dem Namen «Oreo Overload», «Peanut Butter Cup Perfection» oder man wählt eine Eissorte und fügt Zutaten individuell hinzu. Alles wird anschließend vermengt, sodass das Eis super cremig wird!
Die Wahl fiel auf «OREO Overload» — hierfür wird die Eissorte «Sweet Cream Ice Cream» verwendet.
Extrem lecker!!!

The employee was great but I have to admit that for even a sweet tooth like me, this was far too sweet. The toppings didn’t seem worth the cost and I felt like I could make a better version at home. Not sure– maybe it’s just not my thing.

Typical Cold Stone. Friendly staff.

Cold Stone Creamery was king of creams about 15 years ago, but now, much like Stone Cold Steve Austin, it’s kind of forgotten. This is the era of Frozen Yogurt, exotic Ice Creams, and Shaved Snow, so, going into a Cold Stone Creamery has become a rare occurrence for me.
God, how I used to love Cold Stone. Fat Free Sweet Cream with Raspberries and Almonds is my favorite Cold Stone Creamery creation. Walking from the beach and feeling nostalgic, I decided to stop in this small ice cream shop and relive some fond flavors with my favorite. Sadly, they were out of Raspberries and Blackberries. I ended up getting Butterfinger instead, but it wasn’t what I had my heart set on.
Anyhoo, the Sweet Cream was still sweet and the fun of having a guy mash up my own mix was as cool as ever. I was the only customer and he looked bored, but I got no complaints about the service. I think I’d feel the same way on slow night at Cold Stone Creamery.