Strong Tower Behavioral Healthcare LLC

for my Psychiatrist, Dr. Ope Akinnusi:
got there at 2:40 for a 2:40 appointment. for years my copay according to them was $ 50…yesterday it was $ 67, due to extra $ 3 or $ 4 charges added onto the past few visits they never told me about until yesterday. they had no reason why i had accumulated such charges. my copay did go up after January 1^st to $ 50, but htat was it and i’ve seen my Dr since Jan 1^st. my insurance card clearly says $ 50 for specialty visits. now they wanted $ 67? i wanted to a detailed statement of charges and dates with explanations. i was refused this and was told i had to pay the $ 67 or i could not see my Dr for my much needed refills. i raised my voice and wanted logical answers. they got the office manager Stephanie Hill who was clearly ready for a fight. never looked me in the face, never gave me any courtesy, she said my insurance card meant nothing and that insurance changes things all the time. i said fine, and tossed my credit card at her because i needed refills and to see the doctor… and Stephanie Hill slams it back at me and slams the glass door and tells me i’m «dismissed» and quickly tells 2 (not 1) but 2 people to call 911. i calmly stood there wondering what to do. i was baffled at what just happened. i was not beligernet, dangerous, violent, scary, demeaning, name calling, or shitty. i just wanted to know why my co pay went up so much. i calmly left and sat in the parking lot and called my insurance company. sure enough, Dr. Ope Akinnusi’s staff was WRONG. Actually… interestingly, my copay for unlimited mental health visits for the past few years was $ 40…NOT $ 50 (and it’s still $ 40). so not only had they been overcharging me $ 10 per visit, but this last visit they wanted to charge me an extra $ 27 past my copay.
my insurance company quickly transferred me to the fraud department where i immediately filed a claim. i have been clearly overcharged for years. i’m on disability for being bipolar and being unable to function properly in the real world… and i’m actively seeking treatment… and i was treated like a dog at Dr. Ope Akinnusi’s office at Strong Tower Behavioral Healthcare, LLC. just imagine the people who are not actively seeking treatment. i look forward to finding another Psychiatrist with an office staff that competent, courteous, professional, and lawful.