Officemax

I visited the «Impress Print Center» and I was not impressed at all. Two stars because they completed the job but I didn’t receive good service and it sure is a big fancy print center to be having poor customer service. The employees are not trained.

Just a heads-​up to let you know that you apparently have a real problem employee in your copy and print division. I have no way of knowing if it’s the same one that Nadia V. mentioned in the review from 8÷26÷15, but I suppose it could be.
I really wouldn’t have even bothered mentioning this but for the fact that even after my experience, I recommended this store to another person who needed some quick work done. I never even said anything to him about my experience because I assumed it was a one-​off kind of thing, but apparently not.
I was in the office supplies section of the store and needed just one bubble mailer, not a whole package of them. I asked the cashier if there were any way to buy an individual one, and she told me that yes, I could purchase one in the copy and print section. (she was very nice, as are all the cashiers and employees there whenever I go in) So I proceeded over there and there were two employees; one was waiting on another customer at the counter, and another one (the problem one) was working on a print job at the machine. So I waited patiently for someone to become available. When the one working the print job finished, she proceeded over to the counter and started packing up her job. She was standing RIGHT in front of me and NEVER even acknowledged my presence. I wasn’t expecting her to stop what she was doing but she could have said something like «I’ll be with you in a moment» or something to that effect. Instead she gave me an impatient glance — even though I had not said a word to her.
I stood there a little longer hoping that she’d eventually ask what I needed, but she didn’t. She just turned away from me and starting working on a different project. I got the message loud and clear, and I left the store.
Fast forward to the other person that needed a quick print job. In general conversation, he mentioned that the lady at Office Max «could not have been more rude.» That caught my attention, so I asked him what she looked like. The physical description he gave matched the lady that (did not wait) on me.
I will continue to patronize the office supply section of the store, as they are really nice over there. But I won’t be returning to the copy and print section. There’s a FedEx/Kinko’s very close by, and that’s who I will use for any future printing and copying needs.

I tired to respond to Office Max directly but I received a faulty survey code. I do not usually write reviews but I think it’s important for me to make light of what a disservice one of the employees in the print center at this store is doing to the reputation of the store. I say this because yesterday I was in the store for the same services and had wonderful, competent customer service.
Today (a different employee) was incredibly incompetent and rude. As I walked in she was arguing with a customer about whether it is possible to print two sides of a document on one page (it looked to be the size of a driver’s license). Instead of listening to him, every time he tried to tell her just to give him the print-​outs as is, she would raise her voice and say «You don’t know. You just don’t know when it goes in. You don’t know. You just don’t know.» He finally got a word in to tell her to just give him the documents as-​is. I could tell from his expression that he will never return to that store.
I then told her that I needed to print two documents from my email and then photocopy a few pages (the same tasks I had wonderful experience with yesterday). She preceded to tell me that she could not print them if I did not email them to Office Max. I told her I did not feel comfortable with that since those are sensitive, personal documents and that yesterday I was able to pull up my email and print them straight from there. She then said that people have been telling her that, but that that was not an option. I then explained to her again what I needed done and after probably 2 minutes of standing at the computer she was able to pull up Gmail. I logged in and pulled up my documents and as I was moving the keyboard towards her the screen changed. She had no idea how to pull my email back up. I had to explain to her to click on the Chrome icon at the bottom and when it wasn’t there that it must be in Internet Explorer, which she also did not recognize.
After she printed my documents she started to ring me up and I reminded her that I also needed some copies to which she responded «I could have done that while those were printing» as if I had wasted her time EVEN THOUGH I had told her when I first walked in that I needed a few things printed and a few things photocopied. I payed my balance and as I was leaving she began to help another customer to whom she told that copies are $ 0.25 a piece, unless she has to put them on the glass, then they are $ 2.99 a piece. He questioned the differential in price and she immediately became defensive and argumentative again. That is when I left the store, incredibly frustrated and deciding whether or not I should make a manager aware in person while I was there. I opted not to avoid making a scene and I did not have the patience to argue with her in front of management.
All that being said, I have been using this branch of Office Max for 14 years and never had an issue. But it think it of the utmost importance that the management know what poor customer service she is providing and that she is running customers away.
TL;DR: I witnessed an employee of the print shop act incompetently and unprofessionally to 3 different customers (including myself).

The store obviously has changed for the better! New Years week, everyone is out of work and school. Busy! Busy! Rush! Rush!
Yet I walk in here and the place is wonderful! There was a 40yr old employee waiting at the door stopping and assisting/​directing every customer who came in!
I have no trouble locating all the items I need. Navigating the well-​lit, wide-​aisle store is easy!
Checking out is quick and painless! We even were directed by overly helpful cashiers (all of whom were over 30yrs old, both male and female, Black and White) to a shorter line so check out was even faster!
What could be better? Had a wonderful, courteous experience! Will definitely be shopping here again!

without a doubt this is the most poorly run store i have ever attempted to shop in. Could your cash registers go any slower and could your cashiers care any less? It took me 10 minutes to check out I was buying one item. And it happens everytime I have attempted to shop here. I will drive further to Office Depot instead of spending one more dime in this horrible store.

Hey I have a wonderful idea employees of Office Max on Johnson Ferry Rd. Ask a customer if they need assistance every once in a while. I have been in your store three times now, and every time it was always the same sorry customer service scene. I literally have to track one of you down if I have a question.
Oh…I’m sorry. Did your day wear you out? I know, I know. Highschool is really hard on you. You have to spend an hour in that awful gym playing volleyball and then go to lunch for 45 minutes. How awful. You deserve a break. So why don’t you go ahead and take it every time I come into the store. Heck, with your demanding life you should just take a nap.